Switched to SHW because previous company would not add appliances to existing contract or sign an additional for the new appliances. Signed with SHW on 16th of the month. 32 days later A/C unit failed. Filed claim since we were past the 30day waiting period. After waiting 30 days for a repair we were informed that the first 30 days were merely processing time for the contract, at which point the contract would be active. Additionally, that date now became the contract active date and we had to wait an additional 30 days for the contract to become "Active". Bottom line, the waiting period was actually 60 days, not 30 as stated on their paperwork.
I was told that we should pay to have the repairs performed and submit the receipts for complimentary consideration of reimbursement. Also, I was told that cancellation of the contract would provide little monies returned due to the early termination costs and the fact that we had filed a service order for which they had to pay a contractor fee.
At this point would I recommend this company, NO. They need to be more forthcoming with the terms and time-periods definitions on their contracts
We have reach out to the client and have settled this matterThe client will receive a $courtesy towards his microwave and was happy with thisHis policy is also cancelled and he will be receiving a prorated refund in the form of a check Sent on: 11/6/11:31:AM
Customer did sign a buyout form for $on June a check was sent out and is still outstanding.we have reissued check #for the $that has been agreed upon and are sending it out today via USPS to customer's home address of [redacted] ***We do apologize for the inconvenience this delay has caused the customerSent on: 7/27/8:32:AM [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The cost to me for the repair was approximately $ After the $co pay, they owe me a reimbursement of $ Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business in reference in their response is saying that on different occasion I said that the unit was workingThis is contrary to what I had told themEvery time I called them I told that since the frame is broken, it doesn't let door make the contact for unit to be operationalAlso, as per the contract, there is no sign of abuse or misuseIn fact, after sending pictures to the business in reference, the representative told me that the unit is ten years old and therefore, time to replaceI have spent $on replacing this unit which includes the cost of the appliance and installationI can provide all the supporting that may be required to verify the amountIn order to bring closure to this matter, I would be willing to split half the cost of the total amount and expect XPD to pay the other half
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As my original letter stated I had to contact the company on three separate occasions before receiving a refund, and only after filling a legal demand notice the last time was my money refunded The first time I contacted the company regarding a refund I was promised (IN WRITING) that money would be refunded in 3-business days After that 5th business day a late fee should be applied and follow fees/interest should be included for every business day thereafter I'm am open to hearing a counter offer to resolve this issue, but $is FAR from sufficient
I was told that we should pay to have the repairs performed and submit the receipts for complimentary consideration of reimbursement. Also, I was told that cancellation of the contract would provide little monies returned due to the early termination costs and the fact that we had filed a service order for which they had to pay a contractor fee.
At this point would I recommend this company, NO. They need to be more forthcoming with the terms and time-periods definitions on their contracts
We have reach out to the client and have settled this matterThe client will receive a $courtesy towards his microwave and was happy with thisHis policy is also cancelled and he will be receiving a prorated refund in the form of a check Sent on: 11/6/11:31:AM
Customer did sign a buyout form for $on June a check was sent out and is still outstanding.we have reissued check #for the $that has been agreed upon and are sending it out today via USPS to customer's home address of [redacted] ***We do apologize for the inconvenience this delay has caused the customerSent on: 7/27/8:32:AM [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The cost to me for the repair was approximately $ After the $co pay, they owe me a reimbursement of $ Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business in reference in their response is saying that on different occasion I said that the unit was workingThis is contrary to what I had told themEvery time I called them I told that since the frame is broken, it doesn't let door make the contact for unit to be operationalAlso, as per the contract, there is no sign of abuse or misuseIn fact, after sending pictures to the business in reference, the representative told me that the unit is ten years old and therefore, time to replaceI have spent $on replacing this unit which includes the cost of the appliance and installationI can provide all the supporting that may be required to verify the amountIn order to bring closure to this matter, I would be willing to split half the cost of the total amount and expect XPD to pay the other half
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As my original letter stated I had to contact the company on three separate occasions before receiving a refund, and only after filling a legal demand notice the last time was my money refunded The first time I contacted the company regarding a refund I was promised (IN WRITING) that money would be refunded in 3-business days After that 5th business day a late fee should be applied and follow fees/interest should be included for every business day thereafter I'm am open to hearing a counter offer to resolve this issue, but $is FAR from sufficient