Xperience Days Inc

Complaint: ***
I am rejecting this response because:
These people just cant get by the scheduling thingFirst the day that was my reservation,they were closed but they fit us in anywayBut they don't have the person simThe reason I went right to them (provider) was because they (exp days ) never answered emails or their phoneI called so many times that when they finally did answer the phone I was shockedI had to call them because I didn't know where the place was! No address no phone number etc. I don't want a credit I want a refund! They sold me something they don't have Its not my fault, ITS AS SIMPLE AS THIS, THEY DON'T HAVE IT! I WANT A REFUND. Also they haven't even taken it off their site, they are still offering it! Their still selling something they don't haveJust so they can rip somebody else off just like me
Regards,
*** ***

Thank you for contacting Xperience Days.Ms *** contacted Xperience Days on Tuesday, May 12, to request a reservation using a gift certificate she received which was valid for a Chocolate, Dessert and Wine TourAt this time full details of the tour were made available to herShe proceeded to request a reservation be made for Sunday, June at 3:PM and agreed to the terms and conditions of Xperience Days and the cancelation policy for the TourThis reservation request (along with the allergy information) was passed on to the Operator of the activity, *** *** *** / Confection Zone Inc.Prior to submitting the requested reservation and on the Reservation Confirmation Ms *** was informed of the fact that due to the nature of the experience no substitutions of items offered on the tour could be madeHad Ms *** attended the confirmed reservation, she would have had the option to refuse any item offered on the Food Tour if she did not wish to eat or drink it for whatever reasonThe gift certificate purchased by her own sister was for a Food TourIf Ms *** has a severe nut allergy, then she also had the option to exchange the gift rather than make a reservation for a tour that she may not be able to fully enjoy.As previously informed, no further compensation can be given for an unattended reservation

Order *** was placed by *** *** on Tuesday, February 16, at 04:4:AM ESTThe order was for two Xperience Days CertificatesOn March 1st Xperience Days Customer Service received an email from Mr*** requesting that the value of the certificates purchase be credited to his account
that he created on www.ExperienceDays.comThe credit was added to Mr***’s account as requested and he was notified via email that his request had been processed on 03/01/at 9:35:AM ESTOn March 2nd Mr*** used the credit applied to his account to purchase two new Xperience Days CertificatesOn the same date, Mr*** requested a reservation for the activity for which the certificates purchase was validThe reservation(s) were requested for Thursday, March On Thursday, March 3, 2016, at 3:PM EST, Mr*** was informed that unfortunately the date he requested was sold out but that the following date was available if he wished to make a reservation for March 18thHe was also informed that he may request a new reservation at his convenience as the certificates purchased with the account credit had been re-activated for redemption or exchangeMr*** did not contact Xperience Days again until 03/22/at 3:04:PM ESTAt this time he stated that he attempted to attend his reservation and had a problemHe was informed at this time that as previously communicated to him via email, via text and within his online account that the reservation request was never confirmed as the date he requested was sold outAs stated prior to purchase and redemption, all reservations are subject to availabilityXperience Days Customer Service Representatives have communicated this information as well as the various options available to him via phone, email and live chat

Complaint: ***
I am rejecting this response because:I gave enough notice in regards to the reservation and they are only offering 20%We would like at least a partial refund on the gift certificate- since their vendor isn't willing to accommodate the circumstances-- this is good business practice.
Regards,
*** ***

The Gift Card issued and received in was from a *** Radio PromotionThe certificate was never paid for; it was a donationSo, therefore as stated on the gift card Experience Certificates not redeemed and used with in the twelve (12) month period are valid for services equal to or less
than the original purchase price of the Experience CertificateAs the purchase value was $0, the current card value is $This information was explained to the recipient by a managerHad the certificate actually been paid for by the Radio Station, then it would retain the value paid

Complaint: ***
I am rejecting this response because:I had wanted to reschedule on the 11th but *** told me No, I had to find someone to take our place or pay again, she refused to refund our money!!!! This is getting ridiculous Just refund our moneyI also found out that the tour was taking us to facilities that are NOT PEANUT FREE and my reservation/booking through Experience days SPECIFICALLY said that I am HIGHLY allergic to PEANUTS-- YET NO ONE let us know that I WOULD NOT BE ABLE TO ENJOY THE DIFFERENT ITEMS AT THE DIFFERENT LOCATIONS BECAUSE OF MY ALLERGYWHY IS THIS? No one notified us that the facilities are not peanut free and no one accommodated. I expect a full refund of the product within the next 3-business daysOtherwise, I am also reporting Experience Days to consumer rights, and the board of health of New York City.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:First of all, they don't fix anythingWhat are they offering? Forget all the reservation days etc, the bottom line is they sold me something they don't offerThey still have this offer on lineIf they would go to the business and find out that they don't offer that sim anymore, they haven't for long time. They need to remove it I want a refund of dollarsI don't want a creditIf their rules say no refunds that would be fine if I just didn't want to go do that rideTHEY DON'T OFFER ITTHEY SOLD ME SOMETHING THEY DON'T HAVEI WANT A REFUNDITS PRETTY SIMPLEThey don't even mention that in their responseIf you go to a gas station and pay for gallons of gas, you go to put it in and they don't have , wouldn't you want your money back?
Regards,
*** ***

The cancellation policy listed for the tour and agreed to by you prior to requesting a reservationwas seven (7) Days advance noticeAdditionally, as stated prior to submittingyour request, upon confirmation of the reservation and on the ticket for theevent:Unattendedreservations cannot be re-booked and the value of the original certificate willbe forfeited. You sent the following email to the Owner of the TourCompany two days prior to the ticketed event:From: *** *** Date: Fri, Jun 12, at 11:AMSubject: Re: Experience DaysBooking Confirmation Certificate (Reminder)To: *** *** Cc: *** *** No, my boyfriend and I will bethereWe were hoping for some accommodation, but since the funeral will not beon Sunday, we will be thereSee you at 2:45. Therefore contacting the Tour Operator on the morning of theevent in order to reschedule does not even constitute hours’ notice, letalone seven daysNo further compensation can be given for an unattendedreservation

Complaint: ***
I am rejecting this response because:
I still have the box the gift card came in and I enclosed a picture of itand it clearly states it does not expire
Regards,
*** ***

Xperience Days Inc operates a third party web-based platform for nearly a thousand activity providers across the US. The company offers gift certificates valid for activities operated by its’ Service Provider Partners. Unfortunately despite being informed by email, text and within his account that the reservation he requested was unavailable, Mr. [redacted] went directly to a Service Provider of Xperience Days to redeem the certificate(s) without a reservation. Since that date, Xperience Days has been waiting to hear back from the Service Provider if any payments are due as a result of his actions. Until that information has been provided by the Service Provider, no further action can be taken. Mr. [redacted] tried to circumvent the reservation process and was informed multiple times that as a result of this, Xperience Days would not be in a position to do anything further until the situation was resolved.

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Hi!I received a message that this complaint is now closed. I am a little confused as to why. I have since obtain additional information that the tour went against guidelines of informing customer's if there is an issue when it comes to food allergies. I stated in my reservation that I have a peanut allergy, yet no one contacted me to let me know that certain facilities we would be attending for the tour, I wouldn't be able to eat any of the food. May I ask why if this is what I stated in return, the case was then closed? First, they didn't contact me about my food allergy. Then, when I needed to reschedule, [redacted] and Experience Days wouldn't allow it. They wanted me to find someone to go in my place and PAY AGAIN. Then, when I URGENTLY needed to reschedule, since a death in the family wasn't urgent enough, I was in the urgent care and was told by the doctor to stay in bed, then they claim I didn't obey within the guidelines. For Revdex.com to let Experience Days and [redacted] get away with this, is reprehensible.I really need someone to contact me and have a conversation on how this is going to be resolved. My sister has disputed the charge through the credit card company, and their team is aware of the illegal actions on the part of Experience Days and [redacted]. I can be reached at [redacted]Thank you,[redacted]

[redacted] [redacted]They shouldnt have charge me because I already paid. I paid to expdays 237.00 dollars!  Expdays owes the provider for 2 sims and me for 129.00 dollars. Do you really not get it?  THEY CHARGED ME 237 DOLLARS AND THE ONLY PEOPLE THAT GOT PAID IS THEM! NOT THE PROVIDER. WILL ANYBODY ADDRESS THE FACT THAT THEY SOLD ME SOMETHING THEY DON'T HAVE!  NOT ONCE HAS ANYBODY ANSWERED THE QUESTION ABOUT THEM NOT HAVING THAT SIM.       PLEASE ANSWER THE QUESTION DID THEY SELL SOMETHING THEY DON'T HAVE!PLEASE ANSWER THE QUESTION DID THEY SELL SOMETHING THEY DON'T HAVE! PLEASE ANSWER THE QUESTION DID THEY SELL SOMETHING THEY DON'T HAVE!   PLEASE ANSWER THE QUESTION DID THEY SELL SOMETHING THEY DON'T HAVE!

Thank you for contacting Xperience Days.Ms [redacted] contacted Xperience Days on Tuesday, May 12, 2015to request a reservation using a gift certificate she received which was validfor a Chocolate, Dessert and Wine Tour. She requested the reservation be madefor Sunday, 14 June 2015 at 3:00 PM. This...

reservation request (along with theallergy information) was passed on to the Operator of the activity, [redacted]
At the time the reservation was requested, all details forthe tour were provided to Ms [redacted] including the fact that due to the nature ofthe experience no substitutions of items offered on the tour could be made; and,that any changes to the reservation must be made a minimum of 7 days in advanceof the reservation. This information was also sent via email on the ReservationConfirmation which was sent on Tuesday, May 12, 2015 and again seven days priorto the tour.On the morning of Monday, June 15, 2015 both Ms [redacted] andher mother contacted Xperience Days multiple times stating that they wished tocomplain about a reservation that she did not attend. Ms [redacted] was informed that the reservation was subject tothe cancelation policy of the Operator of the activity, [redacted] She was also informed that while we would contact [redacted]on her behalf, if she did not attend a confirmed reservation, then therewas little that Xperience Days could do to as her tickets for the tour werepurchased from [redacted] for the date she requested.After contacting [redacted] regarding the unattendedreservation, Ms [redacted] was sent the following email: “We have received a reply from the Operator of the activitystating that they are unfortunately unwilling to refund or reschedule themissed reservation which was booked for Sunday, 14 June 2015 at 3:00 PM. TheOperator of the food tour has a strict cancelation policy and unfortunately wecannot force them to deviate from their terms and conditions, all we are ableto do as a third party is provide the details of the policy prior to purchaseand reservation.As Xperience Days did pay the Tour Company for the confirmedreservation, we unable to offer an exchange or reschedule of the tour withouttaking payment for a new reservation, as that is what will be required of us.If you would like to reschedule the reservation we can extend the same offer ofa 20% discount on the tour. If you would like to take advantage of this offer, you willfind the discount code available within your Xperience Days account.”             While we cannot substantiate her claim of a death in thefamily or her stated illness, we can state that Ms [redacted] had no vocal problemswhen she contacted Xperience Days the day after the scheduled reservation and statedstrep throat diagnosis. Unfortunately no further compensation can be offered toMs [redacted] by Xperience Days for failure to attend the reservation.

Tell us why here...Here's the link to the page. Its a flight simulator for 2 people. Its 129.00. I also bought 2 single flight simulator, and the owner was nice enough to sqeeze us in. He didnt even know that he was on experience days still. He said he was going to call them because he didn't want to work with them. I triend to call for two weeks and all I got was "no body's in the office right now" all during work hours all week. So I requested a date, valentines days, and never heard anything back, so I traveled by train to LA and arrived and they said they didn't know anything about it! He was nice enough to fit us in because we came all the way from San Diego, (the owner is a really nice guy) anyway, he apologized for not offering the sim for two and said he would have to call these people to take down there add because he hasn't had the that sim for 2 years. Even though their way of certs and approval dates and not only is really confusing you can never  get them to help you.  Bottom line is they sold me something they don't have, forget all the other stuff. I can't believe they never even mention the fact that they sold me something they don't have in there responses.  Just ask them strait up , Do you have this simulator exp for two right now?  They have to say no! Their policy is probably never give a refund no matter what only a credit. Why would anybody want a credit and have to deal with them again, not me. [redacted]

Complaint: [redacted]
I am rejecting this response because:A) I was not informed that there would be substations, even though I provided about my nut allergy.B) No one told me I could exchange the gift certificate for something else, due to the fact of my allergy. I was not informed that I would have issues at the different locations until AFTER all these issues started to arise.My concern is that this company is sticking to the fact that they are not liable for anything that goes on between customer and vendor. They feel that they are just the issuers and there is nothing that they can do to rectify this situation. This is very devastating that a company such as Experience Days has chosen that their method of customer service is to be unhelpful, unlawful, and provide opportunity for medical malpractice. I really hoped that Experience Days would offer some sort of rectification for this situation. Not just, 20% off for me to spend more money with them, which I will not be doing nor will I be telling anyone else to do so, unless they rectify this situation by providing at minimum a partial refund to my sister. 
Regards,
[redacted]

Dear [redacted] Please find additional information regarding the complaint. Xperience Days Inc operates a third party web-based platform for nearly a thousand activity providers across the US. The company offers gift certificates valid for activities operated by its’ Service Provider Partners. Order [redacted] was placed by [redacted] on Tuesday, February 16, 2016 at 04:4:01 AM EST. The order was for two Xperience Days Certificates. On March 1st Xperience Days Customer Service received an email from Mr. [redacted] requesting that the value of the certificates purchase be credited to his account that he created on www.ExperienceDays.com. The credit was added to Mr. [redacted]’s account as requested and he was notified via email that his request had been processed on 03/01/2016 at 9:35:19 AM EST. On March 2nd Mr. [redacted] used the credit applied to his account to purchase two new Xperience Days Certificates. On the same date, Mr. [redacted] requested a reservation for the activity for which the certificates purchase was valid. The reservation(s) were requested for Thursday, 17 March 2016. On Thursday, March 3, 2016, at 3:20 PM EST, Mr. [redacted] was informed that unfortunately the date he requested was sold out but that the following date was available if he wished to make a reservation for March 18th. He was also informed that he may request a new reservation at his convenience as the certificates purchased with the account credit had been re-activated for redemption or exchange. Mr. [redacted] did not contact Xperience Days again until 03/22/2016 at 3:04:42 PM EST. At this time he stated that he attempted to attend his reservation and had a problem. He was informed at this time that as previously communicated to him via email, via text and within his online account that the reservation request was never confirmed as the date he requested was sold out. As stated prior to purchase and redemption, all reservations are subject to availability. Xperience Days Customer Service Representatives have communicated this information as well as the various options available to him via phone, email and live chat. Unfortunately despite being informed by email, text and within his account that the reservation he requested was unavailable, Mr. [redacted] went directly to a Service Provider of Xperience Days to redeem the certificate(s) without a reservation. Since that date, Xperience Days has been waiting to hear back from the Service Provider if any payments are due as a result of his actions. We have finally been informed of the payment amount due (please see attached) and will be canceling the Certificates used without a reservation. Mr Dhal will then have a credit balance on his account valid for the difference between the amount paid and services provided. This credit amount may be used towards the purchase and reservation of any activity offered on www.ExperienceDays.com and in accordance with the Terms and Conditions agreed to at the time of purchase. Best Regards, The Look After Me TeamXperience Days Inc.[redacted]www.XperienceDays.com