Xperience Days

Thank you for contacting Xperience Days.Ms [redacted] contacted Xperience Days on Tuesday, May 12, 2015to request a reservation using a gift certificate she received which was validfor a Chocolate, Dessert and Wine TourShe requested the reservation be madefor Sunday, June at 3:PMThis reservation request (along with theallergy information) was passed on to the Operator of the activity, [redacted] At the time the reservation was requested, all details forthe tour were provided to Ms [redacted] including the fact that due to the nature ofthe experience no substitutions of items offered on the tour could be made; and,that any changes to the reservation must be made a minimum of days in advanceof the reservationThis information was also sent via email on the ReservationConfirmation which was sent on Tuesday, May 12, and again seven days priorto the tour.On the morning of Monday, June 15, both Ms [redacted] andher mother contacted Xperience Days multiple times stating that they wished tocomplain about a reservation that she did not attendMs [redacted] was informed that the reservation was subject tothe cancelation policy of the Operator of the activity, [redacted] She was also informed that while we would contact [redacted] ***on her behalf, if she did not attend a confirmed reservation, then therewas little that Xperience Days could do to as her tickets for the tour werepurchased from [redacted] for the date she requested.After contacting [redacted] regarding the unattendedreservation, Ms [redacted] was sent the following email: “We have received a reply from the Operator of the activitystating that they are unfortunately unwilling to refund or reschedule themissed reservation which was booked for Sunday, June at 3:PMTheOperator of the food tour has a strict cancelation policy and unfortunately wecannot force them to deviate from their terms and conditions, all we are ableto do as a third party is provide the details of the policy prior to purchaseand reservation.As Xperience Days did pay the Tour Company for the confirmedreservation, we unable to offer an exchange or reschedule of the tour withouttaking payment for a new reservation, as that is what will be required of us.If you would like to reschedule the reservation we can extend the same offer ofa 20% discount on the tourIf you would like to take advantage of this offer, you willfind the discount code available within your Xperience Days account.” While we cannot substantiate her claim of a death in thefamily or her stated illness, we can state that Ms [redacted] had no vocal problemswhen she contacted Xperience Days the day after the scheduled reservation and statedstrep throat diagnosisUnfortunately no further compensation can be offered toMs [redacted] by Xperience Days for failure to attend the reservation

Tell us why here...Here's the link to the pageIts a flight simulator for peopleIts I also bought single flight simulator, and the owner was nice enough to sqeeze us inHe didnt even know that he was on experience days stillHe said he was going to call them because he didn't want to work with themI triend to call for two weeks and all I got was "no body's in the office right now" all during work hours all weekSo I requested a date, valentines days, and never heard anything back, so I traveled by train to LA and arrived and they said they didn't know anything about it! He was nice enough to fit us in because we came all the way from San Diego, (the owner is a really nice guy) anyway, he apologized for not offering the sim for two and said he would have to call these people to take down there add because he hasn't had the that sim for yearsEven though their way of certs and approval dates and not only is really confusing you can never get them to help you Bottom line is they sold me something they don't have, forget all the other stuffI can't believe they never even mention the fact that they sold me something they don't have in there responses Just ask them strait up , Do you have this simulator exp for two right now? They have to say no! Their policy is probably never give a refund no matter what only a creditWhy would anybody want a credit and have to deal with them again, not me [redacted]

Dear [redacted] Please find additional information regarding the complaintXperience Days Inc operates a third party web-based platform for nearly a thousand activity providers across the USThe company offers gift certificates valid for activities operated by its’ Service Provider PartnersOrder [redacted] was placed by [redacted] on Tuesday, February 16, at 04:4:AM ESTThe order was for two Xperience Days CertificatesOn March 1st Xperience Days Customer Service received an email from Mr [redacted] requesting that the value of the certificates purchase be credited to his account that he created on www.ExperienceDays.comThe credit was added to Mr***’s account as requested and he was notified via email that his request had been processed on 03/01/at 9:35:AM ESTOn March 2nd Mr [redacted] used the credit applied to his account to purchase two new Xperience Days CertificatesOn the same date, Mr [redacted] requested a reservation for the activity for which the certificates purchase was validThe reservation(s) were requested for Thursday, March On Thursday, March 3, 2016, at 3:PM EST, Mr [redacted] was informed that unfortunately the date he requested was sold out but that the following date was available if he wished to make a reservation for March 18thHe was also informed that he may request a new reservation at his convenience as the certificates purchased with the account credit had been re-activated for redemption or exchangeMr [redacted] did not contact Xperience Days again until 03/22/at 3:04:PM ESTAt this time he stated that he attempted to attend his reservation and had a problemHe was informed at this time that as previously communicated to him via email, via text and within his online account that the reservation request was never confirmed as the date he requested was sold outAs stated prior to purchase and redemption, all reservations are subject to availabilityXperience Days Customer Service Representatives have communicated this information as well as the various options available to him via phone, email and live chatUnfortunately despite being informed by email, text and within his account that the reservation he requested was unavailable, Mr [redacted] went directly to a Service Provider of Xperience Days to redeem the certificate(s) without a reservationSince that date, Xperience Days has been waiting to hear back from the Service Provider if any payments are due as a result of his actionsWe have finally been informed of the payment amount due (please see attached) and will be canceling the Certificates used without a reservationMr Dhal will then have a credit balance on his account valid for the difference between the amount paid and services providedThis credit amount may be used towards the purchase and reservation of any activity offered on www.ExperienceDays.com and in accordance with the Terms and Conditions agreed to at the time of purchaseBest Regards, The Look After Me TeamXperience Days Inc[redacted] www.XperienceDays.com

Complaint: [redacted] I am rejecting this response because:A) I was not informed that there would be substations, even though I provided about my nut allergy.B) No one told me I could exchange the gift certificate for something else, due to the fact of my allergyI was not informed that I would have issues at the different locations until AFTER all these issues started to arise.My concern is that this company is sticking to the fact that they are not liable for anything that goes on between customer and vendorThey feel that they are just the issuers and there is nothing that they can do to rectify this situationThis is very devastating that a company such as Experience Days has chosen that their method of customer service is to be unhelpful, unlawful, and provide opportunity for medical malpracticeI really hoped that Experience Days would offer some sort of rectification for this situationNot just, 20% off for me to spend more money with them, which I will not be doing nor will I be telling anyone else to do so, unless they rectify this situation by providing at minimum a partial refund to my sister Regards, [redacted] ***

[redacted] Hi!I received a message that this complaint is now closedI am a little confused as to whyI have since obtain additional information that the tour went against guidelines of informing customer's if there is an issue when it comes to food allergiesI stated in my reservation that I have a peanut allergy, yet no one contacted me to let me know that certain facilities we would be attending for the tour, I wouldn't be able to eat any of the foodMay I ask why if this is what I stated in return, the case was then closed? First, they didn't contact me about my food allergyThen, when I needed to reschedule, [redacted] and Experience Days wouldn't allow itThey wanted me to find someone to go in my place and PAY AGAINThen, when I URGENTLY needed to reschedule, since a death in the family wasn't urgent enough, I was in the urgent care and was told by the doctor to stay in bed, then they claim I didn't obey within the guidelinesFor Revdex.com to let Experience Days and [redacted] get away with this, is reprehensible.I really need someone to contact me and have a conversation on how this is going to be resolvedMy sister has disputed the charge through the credit card company, and their team is aware of the illegal actions on the part of Experience Days and [redacted] ***I can be reached at [redacted] Thank you, [redacted]