Xperience Fitness

Review: I cancelled my membership in writing in May of 2015. This company try to continue debiting my checking account. I close my checking account due to this. Hey now send me a bill for $49.98. They claim that this money is for June and July. I cancelled before these months and it is a month to month membership. They continuously call me and have threatened to turn me over to a collection agency. Membership. Day continuously call me and have threatened to turn me over to a collection agency. I did everything correctly that they asked me to and now they're trying to get more money out of me by threatening to damage my credit.Desired Settlement: I feel it is very appropriate for them to adjust my account to show a zero balance and to not contact me in the future. Also if they tried to put this on my credit report they need to reverse it immediately.

Business

Response:

Thank you for making us aware of the complaint our customer, [redacted] filed with your office. Our [redacted] location always strives for excellent customer service, and we appreciate the opportunity to respond. The first time Xperience Fitness was aware of Mr. [redacted]'s intentions to cancel his membership was on July 28, 2015 when our billing company received his cancellation letter. Mr. [redacted]'s last payment was on July 8, 2015 prior to receiving his cancellation letter and since that date, no further payments to Xperience Fitness have come from his account. We have waived the past due balance and his account is canceled. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise.