XPO Logistics, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your intervention as I believe that a resolution would not have occurred without your help given the numerous frustrating communications I had initiated with this company.
Sincerely,
[redacted]

I writing to update you on the compliant I filed on 01/26/2017. I am writing to you to inform you the complaint has been resolved. XPO Logistics sent out the $100 gift card on 01/23/2017, we received the card today 01/27/2017. Thank you for your time and attention of this matter. You can close this...

complaint. Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because:
XPO did not offer me a refund. [redacted] ** gave me the refund. XPO even told me at one point that they were not going to issue me a refund. In addition, XPO was extremely unhelpful and unprofessional throughout the entire process. It was a horrible experience working with them.
Sincerely,
[redacted]

This is a HORRIBLE company to deal with. Apparently they are the logistics company working with [redacted] and [redacted] in Maryland. They lie and do not follow through on appointments they set. BEWARE OF THIS COMPANY and now [redacted] and [redacted]!!! 3 days after supposed installation of my newly purchased appliance I am still sitting with an uninstalled appliance and no installation date in sight. Of course this service was paid for through [redacted] and with [redacted] "protection" which is also a joke because it all is handled through XPO Logistics --- HORRIBLE COMPANY!!!! BUYER BEWARE!!!!

Complaint: [redacted]
I am rejecting this response because: These terms are not what I’ve agreed to. I was told during my last conversation with Tyrone that he would put a proposal together and that was it. This final proposal was not discussed with me before it was sent to the Revdex.com. My refrigerator that was damaged by the XPO driver had value still. A trip to the dump is nowhere near the value of the appliance.
Sincerely,
[redacted]

This is in response to your letter dated November 10, 2017, received by XPO on November 14, 2017. XPO Logistics is not able to locate the customer’s delivery based on the information provided. Please ask the customer to provide any delivery documentation he might have, or ask the vendor from whom he...

purchased the motorcycle to file a claim pursuant to XPO’s claim procedures. XPO sincerely apologizes for any inconvenience caused to [redacted] and will work on resolving this matter as soon as we receive more information

This is in response to your letter dated Movember 9, 2017, received by XPO Logistics on November 14, 2017. A check was sent to Mr. [redacted] today by [redacted].

This is in response to your letter dated September 11, 2017, received by XPO on September 22, 2017. XPO Logistics investigated [redacted] order and determined that the delays with the delivery were a result of miscommunication between XPO warehouse and [redacted], and the items being misplaced. [redacted]...

has refunded the delivery and assembly fees to the customer. XPO sincerely apologizes for any inconvenience caused to [redacted].

MESSAGE FROM BUSINESS: Complaint ID#:    11529724Company Name:    XPO Logistics, Inc.Company Contact Name:   [redacted]Company Contact Phone:    **No Response**Company Contact Email:   [redacted]Consumer's...

Name:    [redacted]Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    This letter is submitted in response to the above referenced complaint, received by XPO Logistics on July 18, 2016. Please note that we never received the original complaint which you state was sent on June 25, 2016. XPO has contacted the customer who has agreed to an amount of $913.78 as settlement of this matter and is satisfied with the resolution. XPO regrets the inconvenience caused to the customer. Sent on:     7/22/2016 12:47:01 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This letter is submitted in response to the above referenced complaint, received by XPO Logistics on February 10, 2017. XPO Logistics is a third-party freight forwarder and subcontracts all of its deliveries and installations, including [redacted] order. XPO does not have any employees that...

actually deliver and/or install appliances at customers’ homes, therefore, XPO’s insurance does not cover [redacted] claim. The customer has submitted her claim to the manufacturer’s and the installer’s insurance companies which are investigating it. XPO regrets the inconvenience caused to the customer.

I had ordered a playground set, and waited for proper installation all summer long due to original installation not being done correctly. I was told that I would reimbursed the delivery and installation fee of $450, and have yet to receive a check.

[redacted]March 14, 2018 Revdex.com, Inc. [redacted] Response to Case: #[redacted] Dear sir/madam, By way of background, XPO Last Mile is a non-asset based and federally authorized freight forwarding and logistical solutions company. We contract with retailers...

to facilitate the efficient transportation, delivery and installation of their products. We also contract with federally authorized motor carriers to provide delivery and installation services. While we do not perform any deliveries or installations, we do accept our responsibilities with respect to the freight we tender for delivery. Thank you for bringing the matter concerning our customer [redacted] to our attention. The Operations Manager spoke with the customer on Saturday, March 4th and on Tuesday, March 6, 2018 and the delivery was successful. The product had been picked up and a refund was issued. Please let us know if there is anything else that we can do. Sincerely, Rose D[redacted] Last Mile | Customer Care XPO Logistics