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Xpress Auto Care

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Xpress Auto Care Reviews (2)

I received a copy of a customer complaint against
our business, Xpress Auto CareRegarding complaint ID assigned, ***When the customer asked
us after words if we lubed the vehicle's chassis, we explained that, although our grease pump line was broke and could not use our grease guns,
the chassis
components that require grease occasionally were all already full of greaseTherefore, even if our equipment was working properly, we would not have
added any grease anyway because it may have broke the boots that contain the greaseThe customer became belligerent and began complaining that if we did not
add grease, then he should not be charged for it, which he wasn't charged for greasing the chassisThe only time we charge for greasing chassis components is if the customer arrived to have ONLY the chassis lubedLubing chassis, when components
need grease, is a courtesy of ours during an oil change, similar to us adding
windshield washer fluid to each car that needs it during an oil changeWe promote oil changes and there is no
language, written or otherwise, in our store that says we do anything more than an oil change that covers up
to quarts of oilAgain,
things such as adding grease to the chassis and adding windshield washer fluid
to the vehicles is a courtesy and we do not charge either way
for those itemsAlso, as stated above, if components are already greased, there is no reason to
add more , which can result in damaging the boots that
contain the greaseThis particular customer's vehicle did not need any
grease on that visitSincerely, Michael B(Manager) P.SAttached is a copy of what we use when asking a customer which type of oil they would like to useThere is no mention of the oil change coming with lubrication of the chassisThat is a courtesy when grease NEEDS to be addedThank you!

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again a business get to screw someone and get away with it but that's ok cause they won't get the chance to screw me again I just happy to have stopped four people from going there and will continue and by the way the manager who returned answer is a rude lying *** but I guess that's the American way and people wonder why people snap and start shooting people I hope they piss the wrong person off and I get to see the story on tv
Regards,
*** ***

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Address: 288 Hamilton St, Geneva, New York, United States, 14456

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