Xpress Bath, Inc.

Revdex.com:At this time, I have not been contacted by Xpress Bath, Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Xpress Bath, Inc. regarding complaint ID ***.Sincerely,*** ***

To whom it may concern, We understand *** *** frustration and we are doing everything possible to schedule her replacementAfter speaking with Roman, he assured me he has not forgotten *** *** issue and he will schedule her as soon as he has an opening in the service
scheduleWe ask that *** *** understand that we had a terrible order bain June which affected most of our jobs*** *** materials are available Roman just needs to schedule her replacementAs of now she has about customers ahead of her with emergencies as wellOur installers are working overtime to resolve these issuesRoman will call *** *** once he has a date for her, which he predicts will be in about weeks. Sincerely, Elody Xpress Bath Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Xpress Bath "says" they will contact me when they have a date scheduled for the replacement of my cracked shower liner, presumably in 2 weeks (which will be 12 weeks that I will have been without use of my shower, having used neighbors' showers for 7 weeks, then having had to purchase a 3 month gym membership so that I can walk 7 blocks to take a shower at the gym). They never answer why they did not have the courtesy to return any of my 14 phone calls to explain what the problem was. Pease also note it took 5 weeks and a follow-up query from the Revdex.com before Xpress Bath even replied to the Revdex.com. My complaint will not be resolved until my shower's replacement liner is actually installed. Thank you, Revdex.com, for getting me at least some kind of reply from Xpress Bath.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern, Unfortunately due to a back-order in June [redacted]'s mirror has not been received. As of now there are about 6 customers ahead of [redacted] who have also been waiting. Roman will contact [redacted] to schedule his service appointment once he has a time and date...

for his replacement. We will change the mirror as requested and inspect any further issues in the bathroom. We ask [redacted] to be patient as we are doing our best to move these jobs along. Sincerely,Elody Xpress Bath Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Xpress Bath "says" they will contact me when they have a date scheduled for the replacement of my cracked shower liner, presumably in 2 weeks (which will be 12 weeks that I will have been without use of my shower, having used neighbors' showers for 7 weeks, then having had to purchase a 3 month gym membership so that I can walk 7 blocks to take a shower at the gym). They never answer why they did not have the courtesy to return any of my 14 phone calls to explain what the problem was. Pease also note it took 5 weeks and a follow-up query from the Revdex.com before Xpress Bath even replied to the Revdex.com. My complaint will not be resolved until my shower's replacement liner is actually installed. Thank you, Revdex.com, for getting me at least some kind of reply from Xpress Bath.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We had the pleasure of contracting Xpress Bath to remove our bathtub and replace it with a new 30 by 60 inch shower, plumbing and acrylic wall system. From my first call to [redacted] at Xpress Bath, to [redacted] the sales professional, to [redacted] in the shop, to the installation team of [redacted] and [redacted] I have to say this company is a class act. They started the job on a Friday morning and by 6:00 pm that day the installation was 100% complete. The workmanship and professionalism was to the highest level (something you do not see often today). All the work from start to finish was done clean, efficiently and above all absolutely flawless. If you have any doubts about taking the step to a beautiful transformation of your bathroom call Xpress Bath. I can attest that they will far surpass your expectations you will not be disappointed.

To whom it may concern, Unfortunately due to a back-order in June [redacted]'s mirror has not been received. As of now there are about 6 customers ahead of [redacted] who have also been waiting. Roman will contact [redacted] to schedule his service appointment once he has a time and date for his...

replacement. We will change the mirror as requested and inspect any further issues in the bathroom. We ask [redacted] to be patient as we are doing our best to move these jobs along. Sincerely,Elody Xpress Bath Inc.

We had the pleasure of contracting Xpress Bath to remove our bathtub and replace it with a new 30 by 60 inch shower, plumbing and acrylic wall system. From my first call to [redacted] at Xpress Bath, to [redacted] the sales professional, to [redacted] in the shop, to the installation team of [redacted] and [redacted] I have to say this company is a class act. They started the job on a Friday morning and by 6:00 pm that day the installation was 100% complete. The workmanship and professionalism was to the highest level (something you do not see often today). All the work from start to finish was done clean, efficiently and above all absolutely flawless. If you have any doubts about taking the step to a beautiful transformation of your bathroom call Xpress Bath. I can attest that they will far surpass your expectations you will not be disappointed.

Review: Have been trying for over one year to have a cracked wall replaced. Called many times, no one returns your calls.Desired Settlement: get the wall replaced

Review: Summer of 2012 Xpress Bath installed a bathroom makeover at my home. 5 year warrantee on the product etc, Now 3years later, I am finding water seepage between the 2 tubs. there is no visible water just a safety health hazard because you feel the sloshing of water underneath while standing in the tub. I am 77years old & afraid of falling in the tub. Since June of 2015, I have called Xpress Bath 9 times, 4 people at different times including the owner, [redacted]. I did receive 1 E-Mail notifing all parties to get in touch with me to take care of this matter. 2 months later I still have heard nothing.Desired Settlement: To have my bathroom problem corrected & repaired.

Consumer

Response:

At this time, I have not been contacted by Xpress Bath, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On June **, 2015 Roberto from Xpress Bath came to look at my walk at my walk-in shower which Xpress Bath installed in October, 2011. There is a lump in the floor and he said the liner is cracked and he could hear water under it. He called Roman, his supervisor who said he would order a replacement and it would take 2 weeks to receive it.

I called 3 times the week of June [redacted] before Roman called me back to say my liner unit was back ordered. He gave me no reason for not notifying me and said he hadn’t returned my call because he had a lot of work and an unhappy customer whose bathroom unit was not being installed that day because his unit was also backordered. Since then I've called several times and am promised that Roman will call back but he does not. The one time he did call, he called my home when I specifically left my office number each time I've called. It is now week 5 and no one answered the phone last Friday or today.

I asked my neighbor if I could use her shower for 2 weeks while she was away. It's been 4+ weeks and now she's got company and I can't use it anymore. I can't use mine because I'm afraid the trapped water will leak into my downstairs neighbor's apt and I'll be responsible for repairing that. This now week 5 without access to my shower.

I also previously asked to speak to [redacted], the president and was transferred to a voicemail which did not identify the recipient, only said “the person you called isn't in, please leave a message”. I left a message and the president never responded to my call either, even though I said I would go to their offices with my attorney if that is what it would take to get someone to respond to my calls and get my walk-in shower repaired.

By the way, I called Xpress Bath two times in 2013 to complain about the lump in my shower floor and Eric said it was nothing and refused to send someone out to inspect it. Roman replaced Eric.Desired Settlement: I want my shower unit replaced as promised as soon as possible and I want Xpress Bath to contact me/return my phone calls and let me know exactly when it will be replaced.

Business

Response:

To whom it may concern, We understand [redacted] frustration and we are doing everything possible to schedule her replacement. After speaking with Roman, he assured me he has not forgotten [redacted] issue and he will schedule her as soon as he has an opening in the service schedule. We ask that [redacted] understand that we had a terrible order back-up in June which affected most of our jobs. [redacted] materials are available Roman just needs to schedule her replacement. As of now she has about 4 customers ahead of her with emergencies as well. Our installers are working overtime to resolve these issues. Roman will call [redacted] once he has a date for her, which he predicts will be in about 2 weeks. Sincerely, Elody Xpress Bath Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Xpress Bath "says" they will contact me when they have a date scheduled for the replacement of my cracked shower liner, presumably in 2 weeks (which will be 12 weeks that I will have been without use of my shower, having used neighbors' showers for 7 weeks, then having had to purchase a 3 month gym membership so that I can walk 7 blocks to take a shower at the gym). They never answer why they did not have the courtesy to return any of my 14 phone calls to explain what the problem was. Pease also note it took 5 weeks and a follow-up query from the Revdex.com before Xpress Bath even replied to the Revdex.com. My complaint will not be resolved until my shower's replacement liner is actually installed. Thank you, Revdex.com, for getting me at least some kind of reply from Xpress Bath.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Signed bathroom remodel contract with District Manager Dean on February **, 2015 after finding the company Xpressbath at a local Home Expo early this year. Total price was $9526, to be paid in thirds- at time of signing/start of work/end of work. Work started April **-** which included removing old bathroom fixtures, replacing tub, installing shower surround, shower head, tile floor. By the end of the week we could use the shower but nothing else was installed yet (we had no idea this was going to take longer than 1 week, the first pair of workers said 5 days and we thought that meant the whole bathroom and not just the first stage). On May *-* the workers returned to prep and paint the walls, install the toilet, light fixture and mirror. We were informed the vanity had broken and could not be installed that day and that the cabinet to go above the toilet had not been ordered as of yet. Also the second payment was not taken during this time period despite my wife and I calling the office to inquire when they would be taking the second payment. May ** the vanity was installed and because of the height the light had to be flipped the other way so the mirror could be raised. Minor damage to the paint on the wall occurred as well as the original holes from the mirror anchor not being repaired. At this time we noticed the color of the mirror did not match the color of the vanity and we informed xpressbath both through voicemail messages and phone calls with their office and our project manager Romano. The grout on the floor between the tiles had also begun to crack and we left several messages about this as well. June * the cabinet above the toilet was installed and on this day Romano was reminded about the mirror and the cracking grout over the phone. June ** the second and third payments were charged to our credit card as if the job was complete even though we never signed anything stating the work was completed. After trying several times to contact the office and Romano with no response we called the District Manager Dean on June **. He assured us everything would be fine, and when my wife expressed concern that the full payment was charged but no further work was being scheduled-'it's not like we are going anywhere' is what he said. Each week in July we would increasingly attempt to call the office and we would either leave a message that was never returned or if we did get the receptionist she would act surprised no one had called us back yet. July ** we contacted Dean again who said he would look into it and never got back to us. We continue to call the office and Romano, at this point almost daily. Project manager Romano does not answer the phone even when the receptionist assures us he is in the office and we never get a call back scheduling a mirror install or any response to our grout issue. We are tired of calling and getting no response. They have the money for the total project but our bathroom is not finished yet.Desired Settlement: Install correct mirror, touch-up paint and fix holes behind mirror when adjusting height the first time, complete grout work on border tiles on either side of the vanity, complete whatever work necessary to repair and prevent future cracking of grout between floor tiles.

Business

Response:

To whom it may concern, Unfortunately due to a back-order in June [redacted]'s mirror has not been received. As of now there are about 6 customers ahead of [redacted] who have also been waiting. Roman will contact [redacted] to schedule his service appointment once he has a time and date for his replacement. We will change the mirror as requested and inspect any further issues in the bathroom. We ask [redacted] to be patient as we are doing our best to move these jobs along. Sincerely,Elody Xpress Bath Inc.

Review: Here is my situation as of today, September [redacted] 2015:

I contacted Xpress Bath to convert the bathtub in my bathroom into a shower stall. The sales-person, Raymond V[redacted], was nice, convincing and efficient, and their price was within my budget, which was enough to convince me to pick them for my remodel. The customer service persons I mostly dealt with were Gismel and Elody.. Nice but pretty much basic duties, gathering info, giving away info, middle person between me and Xpress Bath. Then there is Roman A[redacted], introduced as the Production Manager in charge of scheduling the work. He has been c.c.'ed on each email that Elody sent me and that concerned him, but so far I never received any communication from him: emails, phone, mail, or other means. I have seen the name Eric G[redacted] on a couple of email exchanges, but I have no idea who he is. In any case, all of them are now completely silent.

Recap of the situation as it currently stands:

* I have paid a $3,000 deposit in March 2015

* I had a very hard time getting the required paperwork and information needed to fill out the remodeling application set by the co-op board of my building, even had to get myself their business license from the Business Bureau, since they "misplaced their hard copy"

* I had an extremely hard time getting them approved by the co-op board of my building, since there has been reports of mold growth when using their products, but I inquired with Ray who convinced me to trust them, so I negotiated with my co-op board, and after a lot of back and forth, I was able to secure an approval on August 11th, that I immediately forwarded to them.

* upon receiving this approval, I forwarded the email to Xpress bath, and I was informed that I would be contacted by Roman, their schedule manager

* since August 11th, when I received their last email, I have received absolutely no news. My emails remain without answers; I always get voice mail when I call and my voice messages are not acknowledged nor returned; Roman hasn't contacted me to schedule the work as he was supposed to; my co-op board is starting to inquire as to why they haven't received the information relative to the start of the remodel;

* Since I gave them $3,000 I cannot at this point hire another company to do the work

* I am in the process of filing a complaint with the Small Claims Court of New York City.

* on August [redacted], after trying to reach them many times, I gave them a deadline informing them that if nobody contacted me by August [redacted] to inform me of the situation, I would cancel my order, requested the refund of my $3,000 deposit. I have yet to hear back from anyone as of today, 09/**/15Desired Settlement: Because of the situation and how it progressed, I do not trust them for the remodel of my bathroom. At this time, I am requesting a full refund of my $3,000 down deposit

Review: Xpress Bath cancelled my original work date. When the rescheduled date arrived, I was informed that the products for my renovation were damaged in their warehouse. I was told by the Xpress Bath rep that my order would need to be remade to specifications. I live in a rental apartment, and by this time (several months later), the landlord withdrew the ok to have Xpress Bath do the work because of all the problems experienced. The result was many phone calls to both Xpress Bath and my landlord. At this point, no one from Xpress Bath will even return my calls or emails. I have paid over $4,000 to Xpress Bath for the work intended to be done. I feel that if Xpress Bath would have done the job on time, my renovation could have gone ahead. As is, I have paid a considerable sum of money without getting the desired result.Desired Settlement: I feel that a refund is due. I have records of all of the billling information and money paid to Xpress Bath.

Business

Response:

To Whom It May Concern:

Today I spoke with [redacted] and we resolved and agreed to the following:

[redacted] contracted with Xpress Bath, Inc. to renovate her bathroom on April **, 2011. As part of that agreement, Xpress Bath order, paid for and received custom bath materials as outlined on her contract. After several delays, her job was scheduled to installation later in 2011.

However, immediately before the final agreed installation date, it appeared that her Building

Management Company was denying her the ability to renovate her bathroom, as she does not own the unit. Apparently, [redacted] had attempted to convince the build ing management to allow her to renovate the bathroom, but they denied her request (although they had allowed similar modifications in the past).

Due to the extenuating circumstances of surround ing [redacted] 's project, we have mutually agreed to offset the costs of the materials purchased for her project and refund [redacted] the balance amounting

to $1,800.

If you have any questions, I may be contacted directly at [redacted]

Review: I had a full bathroom renovation done by Xpress Bath in January 2015. Last month, I noticed that one of the floor tiles has come loose. I have contacted Xpress Bath multiple about having the tile repaired.

I have left messages, sent e-mails, and a letter about this problem. They have not responded.Desired Settlement: I want the tile that has come loose replaced, glued into place, and grouted.

Review: My wife and I contracted Xpressbath to put in a new tub liner. According to them, this would be a simple process. They ended up breaking several marble tiles above the tub when they were removing it. At first, they tried to hide them from me and denied there was any problem. When I pointed them out, they said it was no problem and they would fix them. They also bent the shower door-frame because they put it back on backwards. The on-site person assured me there would be no problem, as he was one of the owners of the company. He cam back several times to try to match the marble tile...which is almost impossible to do, as these are hi-end marble tiles witha particular part of the grain they are all cut from. He had another person come and cut a piece of the tile out and put a "temporary" tile that didn't look anything like the rest of the tiles (a raised white tile on a wall of light brown flat marble tiles / sticks out like a sore thumb). This remains there to this day, along with the cracked tiles.

After getting the runaround for several weeks I finally spoke with Ralph R[redacted] who informed me that the on-site guy was not one of the owners and he had been fired. He promised me that they would take care of the situation and make it right. I told him I was concerned because it was going to cost more to fix there errors than it cost to put the liner in. Ralph said that he would personally see to this and would not leave us hanging.

I emailed Ralph the pictures of the tiles. I called Ralph numerous times. I emailed Ralph numerous times. I never heard back from Ralph. Never again. Xpressbath destroyed my bathroom, wasted my time, lied to me and cost me money. This was totally unprofessional.Desired Settlement: I want Xpressbath to honor their words. I want them to reimburse me for fixing the destruction they caused.

Consumer

Response:

At this time, I have not been contacted by Xpress Bath, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: The problems exist on the installation of a 3 wall acrylic shower. First, there was a delay in the installation of the product order (a shower wall replacement system). Next, on a scheduled date for installation, the company called at 9:00 am to tell us that the wrong color was manufactured and asked us if we would accept that color. The answer was no. Additionally, I lost a day of work to be at home for the installation. Installation was finally completed on June *, 2013, at which time the workers showed up two hours after their scheduled arrival time, and stayed until 8:00 pm. The workmanship issues were as follows: 1) The corners of the acrylic wall system were cut uneven, leading to excess caulk being required to mask the problems. 2) Chips and dents were found in the walls and ceiling, resulting from mishandling of the acrylic walls that were being installed. 3) Excess caulking was required to cover panels that were cut too short.. 4) Water leaks beyond the shower doors leaving wet spots outside of the enclosure. 5) On July **, 2013, [redacted] of Xpress Baths informed us that a new sidewall for the enclosure was ordered and all issues would be addressed when the installer came back out. 6) Since July **, no further updates have been received from Xpress Bath.Desired Settlement: Seeking a refund of $800.00 to cover the cost of ceiling and wall paint, labor to repaint walls damaged during the installation, and correct the water leakage problem, as well as compensation for a lost day at work.

Business

Response:

[redacted]

[redacted] contracted with Xpress Bath on 3-**-13 to have an acrylic wall

system installed in their tub area and a new shower door installed. Their

installation occurred on or about June *, 2013. Upon completion of their

installation, our installer went over the job and [redacted] signed

our Xpress Bath Project Completion certificate which we have on file. At some

point after the install, I received an email from the [redacted] stating

the following:

Claim: One of the sidewalls was cut uneven, not matching the soap dish wall.

Reponse: I inspected a photograph of the claimed issue and it was installed

within acceptable industry tolerances.

Claim: Customer claims we created several dents/dings in the sheetrock

ceiling and one wall during the installation.

Response: I cannot prove or disprove if these dings existed prior to or after

our installation. My only response is why was it not brought to our attention

earlier and why did the [redacted] sign the completion certificate if

there was collateral damage.

Claim: Old tile was still exposed.

Response: I saw a photo of a small section of tile that appeared to be

exposed by the front of the tub skirt, adjacent to their vanity. I believe

this area was trimmed/cut off due to the proximity of the vanity. However, as

backup, I have ordered and have an extra side wall panel in stock to replace

the current panel, if they wish.

Claim: Water leaks beyond the shower doors leaving wet spots outside the

enclosure.

Response: I cannot address this issue without seeing evidence of the source

of the leak during normal use of the shower. I did not hear any such

complaint about this in previous communications. However, I am certain if an

issue exists it would be an easy correction, as they have standard sliding

tub enclosures installed.

Also, there was a claim of wanting to be reimbursed for a lost day of work.

Our contract clearly states that we are not responsible for job delays due to

product damage, mis-shipments, etc.

In consideration of the above, we are willing to offer one of two solutions:

1. We can schedule a visit to replace the one acrylic side panel that has a

tile exposed at the bottom and re-caulk same and check the caulk on other

panel to ensure all is up to standard and give them a $100 cash refund toward

any painting they had to do in the bathroom, or

2. We will send them a $400 refund check without going back and close the

file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: took 3 months to get a hold of them to get a start date (8/**/15). They would not return phone calls or release the pre-approval on our credit card so we could have the work done by some one else. they came finally on a Wed morning were to be here by 9 am did not show up til 10:30 am. were to be done working be 2 pm so husband could go to work said since they came late they would not leave til 4 pm. Which meant Dennis could not go to work as took son out and went away as this is the only bath in the house. They did rip out the bath and it was wet under the subfloor. They are to be back Thurs 8/**/15) at 3:00 pm 8/**/15 called and said they are not coming. This is unacceptable with a 4 year old and no bathroom or toilet. I want my money release so I can get someone in here to finish the job that they won't.Desired Settlement: I do not even want them in here I dont trust that they will do the job right. I want it on file of the kind of company they are warn everyone to stay away from them