Xpress Global Systems Inc

Revdex.com spoke to Tim, Terminal Manager, at business and the following was relayed: Please have the customer provide their reference number for us to identify the customer/order by.

We couldn't even budge it. I was then asked to talk to the drivers manager, Roger. Roger told me it is only their responsibility to get the turf to the end of the truck. But the driver couldn't even get to the back of the truck. Roger told me I would need to round up a crew of people and equipment...

to get it off the truck and inside my building. He then told me that to re-ship the turf would cost me another delivery fee, even though I was given no notice that I was responsible to move the turf. I called again on Monday and spoke to the general manager, Tim, I believe. He told me that even though they were late, the driver was ill prepared, and I Was given no notice, I would still have to pay to re-ship. After I directed Tim to his website which states, "With our Home and Commercial Delivery Solutions, the only problem you'll have is determining where you want it to go. Our Solutions include: Inside Delivery, Curbside Delivery, Lift Gate, Two Man Delivery, Premier Rug Service includes Installation." I was then told, "that costs extra." Even though, again, I was never informed of this. I would have gladly paid extra to have them bring it inside. But because I didn't know, I'm going to be charged for the inside delivery and the re-ship fee.