Dear Sir,
I wish to seek your help regarding a complaint I filed towards Xpress Movers. the complaint number is [redacted]. .
The Business caused damage to many of my furniture, chandelier and lost a box containing expensive bags and winter coats. I have sent many emails to them, but I find their tone very disrespectful. I have spoken many times with [redacted], who has been very rude and condescending at every encounter.
They have assessed the weight of the damaged goods to be less than 300lbs, which is grossly incorrect. The damaged furniture include a mirrored 6 drawer dresser, another three drawer dresser, a 10 seater dining table, two night stands, a shelving unit and a large Tiffany Chandelier. The total weight of these items is way more than 300lbs. I admit that as I did not take additional insurance, I will get the minimal mandated compensation, but I dispute the weight calculation.
I also want compensation for the damaged light fixture and the lost items.
I am asking for a minimum of $ 500.00 and an apology from the Business.
I really appreciate your help n resolving this.
Many Thanks
[redacted] [The Business in misquoting information and making incorrect statements. First: Prior to the move, I called and emailed [redacted] and mentioned that I have a fully furnished 4 bedroom Townhome/condo and wanted to make sure that the truck they send be sufficient. he assured me that he is sending a large enough truck. On the evening of the move, at 9:00 PM when the crew informed me that they have to leave behind some of my boxes, I asked the person to send another truck. I was informed that there was no available truck and they could do nothing for two days as all trucks were out. The statement that the h Business offered to end another truck the same night is incorrect as no such offer was made. Second: In the email response, the Business has estimated the weight of my move to be 9000 lbs. Per their checklist, which their senior move supervisor filled out, they damaged the following furnitures: A six draw dress with mirror, a 10 seating Dining Table, a 5 drawer dresser, two night stands, a book case/shelving unit and a wall [redacted] chandelier. The total weight of these damaged goods cannot be just 350 lbs when my total move weight is 9000 lbs. Anyone who is seen large furniture would know that the weight of the damaged items clearly is more than 600 lbs. I dispute their estimate of damages to be 3000 lbs. Third: The Business is a moving company. It is their mission to move items without causing damage. As a paying customer, I expect my items to be moved and delivered without damage. I understand, accidents are inevitable, but the chips and dents are not accidents, they are caused by incorrect handling and rough use. Fourth: The Business lost one of my boxes which contains leather hand bags and winter coats. I do not see that reflected in their claims/reimbursement. It will cost me much more to replace these damaged items.The amount I am asking for will barely cover the repairs. I hope the Business will do what is moral and fair in resolving this situation. Thanks[redacted] .]
Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
In spite of the vehemence of Xpress Mover's reply, I still do not have a date on which I can expect to receive my goods. That was the original complaint and it still exists.If a final invoice exists, please arrange to email it to me as I do not have one. I have not had contact with [redacted] from 6/19 to 7/6, in spite of attempts to have conversations with her. While it is true that I had several conversations with [redacted], I do not consider his responses which tell me that [redacted] makes up the schedule, that he would tell her that I called, and leave her messages that I called. There was no response from [redacted] during the week of 6/29; I spoke with [redacted] on 7/6 when I called her. As I recall the conversation, I was told that the delay was going to be at least two weeks because of Xpress Mover's trucking issues, that she couldn't give me any date, but she would call me a few days before delivery was to be made.I have attached the paperwork I was given by the driver - please note that the delivery dates on the top of the page state 6/24-7/7.As I see it, Xpress Mover's has three action items to satisfy me as a customer. The first is to provide a resend of the email with my final invoice, as I earlier stated, I have not seen it. The second is to provide me a date on which I will receive my goods. The third to then deliver the goods, intact and complete, on that date. Anything less than those three things will keep this complaint open.
Regards,
[redacted]
Dear Sir,
I wish to seek your help regarding a complaint I filed towards Xpress Movers. the complaint number is [redacted]. .
The Business caused damage to many of my furniture, chandelier and lost a box containing expensive bags and winter coats. I have sent many emails to them, but I find their tone very disrespectful. I have spoken many times with [redacted], who has been very rude and condescending at every encounter.
They have assessed the weight of the damaged goods to be less than 300lbs, which is grossly incorrect. The damaged furniture include a mirrored 6 drawer dresser, another three drawer dresser, a 10 seater dining table, two night stands, a shelving unit and a large Tiffany Chandelier. The total weight of these items is way more than 300lbs. I admit that as I did not take additional insurance, I will get the minimal mandated compensation, but I dispute the weight calculation.
I also want compensation for the damaged light fixture and the lost items.
I am asking for a minimum of $ 500.00 and an apology from the Business.
I really appreciate your help n resolving this.
Many Thanks
[redacted] [The Business in misquoting information and making incorrect statements. First: Prior to the move, I called and emailed [redacted] and mentioned that I have a fully furnished 4 bedroom Townhome/condo and wanted to make sure that the truck they send be sufficient. he assured me that he is sending a large enough truck. On the evening of the move, at 9:00 PM when the crew informed me that they have to leave behind some of my boxes, I asked the person to send another truck. I was informed that there was no available truck and they could do nothing for two days as all trucks were out. The statement that the h Business offered to end another truck the same night is incorrect as no such offer was made. Second: In the email response, the Business has estimated the weight of my move to be 9000 lbs. Per their checklist, which their senior move supervisor filled out, they damaged the following furnitures: A six draw dress with mirror, a 10 seating Dining Table, a 5 drawer dresser, two night stands, a book case/shelving unit and a wall [redacted] chandelier. The total weight of these damaged goods cannot be just 350 lbs when my total move weight is 9000 lbs. Anyone who is seen large furniture would know that the weight of the damaged items clearly is more than 600 lbs. I dispute their estimate of damages to be 3000 lbs. Third: The Business is a moving company. It is their mission to move items without causing damage. As a paying customer, I expect my items to be moved and delivered without damage. I understand, accidents are inevitable, but the chips and dents are not accidents, they are caused by incorrect handling and rough use. Fourth: The Business lost one of my boxes which contains leather hand bags and winter coats. I do not see that reflected in their claims/reimbursement. It will cost me much more to replace these damaged items.The amount I am asking for will barely cover the repairs. I hope the Business will do what is moral and fair in resolving this situation. Thanks[redacted] .]
Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
In spite of the vehemence of Xpress Mover's reply, I still do not have a date on which I can expect to receive my goods. That was the original complaint and it still exists.If a final invoice exists, please arrange to email it to me as I do not have one. I have not had contact with [redacted] from 6/19 to 7/6, in spite of attempts to have conversations with her. While it is true that I had several conversations with [redacted], I do not consider his responses which tell me that [redacted] makes up the schedule, that he would tell her that I called, and leave her messages that I called. There was no response from [redacted] during the week of 6/29; I spoke with [redacted] on 7/6 when I called her. As I recall the conversation, I was told that the delay was going to be at least two weeks because of Xpress Mover's trucking issues, that she couldn't give me any date, but she would call me a few days before delivery was to be made.I have attached the paperwork I was given by the driver - please note that the delivery dates on the top of the page state 6/24-7/7.As I see it, Xpress Mover's has three action items to satisfy me as a customer. The first is to provide a resend of the email with my final invoice, as I earlier stated, I have not seen it. The second is to provide me a date on which I will receive my goods. The third to then deliver the goods, intact and complete, on that date. Anything less than those three things will keep this complaint open.
Regards,
[redacted]