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Xpress Title Services

8848 Belair Rd 2nd Floor, Nottingham, Maryland, United States, 21236-2401

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Xpress Title Services LLC was hired to close our real estate transaction and filed an illegal deed and has refused to provide a timely solution.
In 2017 my husband, ***, refinanced our home at *** Severn, MD 21144 in accordance with his divorce decree of 2014. At that time, Mr. refinanced the home removing his ex wife, Mrs.-***, from the home loan and the deed. Xpress Title Services handled the closing and issuance of the new deed. My husband was reassured that his ex-wife had signed a notarized document deeding the home to him for $0 as agreed in the divorce decree (please see attached).

In September 2019, Mr. placed a contract on a new property and began the refinance process in preparation for his new home. The refinance process halted due to the faulty deed discovered by the new Title Company. Xpress Title Services LLC was immediately notified of this error and had been contacted by the home owners and new title company on several occasions to no avail.

To date, Xpress Title Services LLC has refused to respond to this matter or identify a person within the company to handle this case. The attached is a copy of the recorded deed by Xpress Title Services LLC. It will show the the both the notary and attorney swore that they witnessed both parties sign the attached document. This was not the case. Mr. was told that his ex wife would be removed from the deed and that the transaction would be properly filed through this deed with the State. This did not happen.

Desired Outcome

We wish to have Xpress Title Services, LLC correct this error as quickly as possible.

Xpress Title Services Response • Dec 05, 2019

Mr. has finally given us Mrs. contact info. See below. We have been requesting he give it to us but he has refused up until today. We will follow up with her to try and have her sign the document.

Customer Response • Dec 09, 2019

I wanted to clarify, for the record, that Mr. statements in his response to the Revdex.com on December 5, 2019 are not correct. We have been attempting to resolve this matter since September 2019 and have provided the necessary information to Xpress Title to assist in resolving this matter.

We previously spoke with other members of Mr. company (a receptionist, an employee at ***@xpresstitlellc.ocm and Nicole). In each instance, employees would not provide first and last names and we were never provided Nicole's contact information. After several attempts to resolve this matter we were forced to file our complaints with the Revdex.com and Maryland Insurance Administration.

I want to reassure Mr. that he has our full cooperation to assist him in resolving this issue created by his company. It would appear that there is a break in communication within his company. On December 5th Mr. wrote to me and indicated that he was unsuccessful in contacting Mrs.-***. This was the first that I had heard of this as I was told by other members of the company that Xpress Title had made attempts to contact Mrs.-*** suggesting that they had her information. At no point was this information withheld and at no point were we ever non-responsive to Xpress Title on inquiries nor requests.

Please be reassured that you can contact us at anytime and you will have our prompt response.

Respectfully

Xpress Title Services Response • Dec 05, 2019

Mr. has finally given us Mrs. contact info. See below. We have been requesting he give it to us but he has refused up until today. We will follow up with her to try and have her sign the document.

Customer Response • Dec 09, 2019

I wanted to clarify, for the record, that Mr. statements in his response to the Revdex.com on December 5, 2019 are not correct. We have been attempting to resolve this matter since September 2019 and have provided the necessary information to Xpress Title to assist in resolving this matter.

We previously spoke with other members of Mr. company (a receptionist, an employee at ***@xpresstitlellc.ocm and Nicole). In each instance, employees would not provide first and last names and we were never provided Nicole's contact information. After several attempts to resolve this matter we were forced to file our complaints with the Revdex.com and Maryland Insurance Administration.

I want to reassure Mr. that he has our full cooperation to assist him in resolving this issue created by his company. It would appear that there is a break in communication within his company. On December 5th Mr. wrote to me and indicated that he was unsuccessful in contacting Mrs.-***. This was the first that I had heard of this as I was told by other members of the company that Xpress Title had made attempts to contact Mrs.-*** suggesting that they had her information. At no point was this information withheld and at no point were we ever non-responsive to Xpress Title on inquiries nor requests.

Please be reassured that you can contact us at anytime and you will have our prompt response.

Respectfully

Xpress Title Services Response • Jan 09, 2020

We are working on trying to get the ex to sign off on the Deed. I have reached out to the number that Mr. previously gave and left a message. We are doing everything we can to get this corrected, unfortunately, in order to get this corrected we need cooperation of the ex as well as she has to sign off.

Nicole C

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Address: 8848 Belair Rd 2nd Floor, Nottingham, Maryland, United States, 21236-2401

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