Sign in

Xpressbet

Sharing is caring! Have something to share about Xpressbet? Use RevDex to write a review
Reviews Gambling Machines, Supplies Xpressbet

Xpressbet Reviews (20)

XpresScam
Claims I owe them around $100 from over a decade ago - which is false. Issue arose when I attempted to open a DRF wagering account, as DRFbets and Xpressbets share ownership. Customer "service" guy was a [censored]!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I reject Xpressbet's response as being nonfactual for the following reasons.First, Mr [redacted] of Xpressbet says there have been no technical complaints of this natureIn approximately minutes of research on the Revdex.com site, I found a similar complaintI have attached this evidence to this rebuttal(attached evidence #1) Second, they say several calls have been made to meI have not received one callMy phone number is the same as provided on this complaint###-###-####Thirdly, they say that they have not received any complaints about their websites performanceThis is contradicted by the email I sent to Xpressbet's technical support immediately following this incidentI have attached this as evidence to the rebuttal(attached evidence #2)In conclusion, I rebut all three of Mr [redacted] 's statementsAlso, they have a propensity for these computer glitches occurring; which I have summarized with the attachment Thank You, for your help on resolving this matterIf you require additional information on Xpressbet, I can be reached at ###-###-#### Regards, [redacted] ***

RE: ID # ***Dear Ms*** ***Xpressbet, LLC (’’Xpressbet”) researched the issue Mr*** brought forth; there were no technical errors or other patron complaints of this natureThere is no other explanation to his complaint other than "user error”.Xpressbet attempted to reach Mr***
several times over the past few days to resolve this issue and collect the money he owes due to failed fundingMr***’ account will remain locked until his debt is paid.As for Mr***’ complaint that the website failed, it is unwarrantedXpressbet did not receive any complaints on the performance of the website.If you require additional information on Mr***, I can be reached at ###-###-####.Sincerely*** ***Vice President of Regulatory Affairs &Business Development Xpressbet, LLC

I talked to customer service before joining.. very short with me ok maybe they r busy I joined and they were happy with me. Few days later I had a comment about my bonus “furlong” websirte said NEXT. Day deposit after I bet 100. I got an email “3-5 days” I asked about it and was told we can help it if it takes that long... huh? We are busy. So basically it’s will be there when it gets there. Even though the website says next day. I followe all their rules in joining but it doesn’t work the other way... hmm ok

Dear Ms. [redacted]Xpressbet has reviewed Mr. [redacted]'s account again. Mr. [redacted] attempted to fund his account with $150.00 via ACH (electronic Checking) on Friday August 8th, 2014. Mr. [redacted] wagered that amount on various races the following 2 days. His bank then notified Xpressbet on Monday August 11th that the balance of his checking account was insufficient to cover the $150.00 transaction. Xpressbet lost the $150.00 and moved his account into the collections status. It is Xpressbet's policy not to provide any services to accounts in the collections status until the balance is resolved.

Jennifer, I do not owe xpressbet any money... They owe me money as well as win/loss statementsBest,[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They received the money and are refusing to send me my win/loss statement... please post this on their Revdex.com psage Horrible company xpressbet is a scam!
Regards,
[redacted]

RE: ID # [redacted]Dear Ms. [redacted]Xpressbet, LLC (’’Xpressbet”) researched the issue Mr. [redacted] brought fourth. After speaking with Mr. [redacted] our customer service manager was able to educate him on operation of the particular acquisition promotion he used to join Xpressbet. Mr. [redacted] is...

satisfied and has begun using Xpressbet.If you require additional information on Mr. [redacted], I can be reached at ###-###-####.Sincerely,Gene C[redacted]Vice President of Regulatory Affairs & Business Development Xpressbet, LLC

RE: ID # [redacted]Dear Ms. [redacted],Xpressbet, LLC ("'Xpressbet") researched the issue Ms. [redacted] brought fourth. The fact that Ms. [redacted] cannot withdraw funds that she won is a false statement. Any Xpressbet customer that wins on a wager is immediately entitled to withdraw the winning amount....

However, Ms. [redacted] was prohibited from withdrawing the promotional monies that Xpressbet added to her account. This is addressed in the Terms and Conditions of this specific promotion. Xpressbet unsuccessfully attempted to reach Ms. [redacted] to clarify this issue.If you require additional information on Mr. [redacted], I can be reached at ###-###-####.Sincerely, Gene C[redacted]Vice President of Regulatory Affairs &Business DevelopmentXpressbet, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject Xpressbet's response as being nonfactual for the following reasons.First, Mr. [redacted] of Xpressbet says there have been no technical complaints of this nature. In approximately 5 minutes of research on the Revdex.com site, I found a similar complaint. I have attached this evidence to this rebuttal. (attached evidence #1) Second, they say several calls have been made to me. I have not received one call. My phone number is the same as provided on this complaint. ###-###-####. Thirdly, they say that they have not received any complaints about their websites performance. This is contradicted by the email I sent to Xpressbet's technical support immediately following this incident. I have attached this as evidence to the rebuttal. (attached evidence #2)In conclusion, I rebut all three of Mr. [redacted]'s statements. Also, they have a propensity for these computer glitches occurring; which I have summarized with the attachment.  Thank You, for your help on resolving this matter. If you require additional information on Xpressbet, I can be reached at ###-###-####.
Regards,
[redacted]

June 1, 2017[redacted]Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220RE: IP #[redacted]Dear Ms. [redacted]Xpressbet, LLC (’’Xpressbet”) researched the issue Mr. [redacted] brought to the attention of the Revdex.com. Mr. [redacted] did deposit $45.00 two times on May 20th, 2017....

When he contacted the Xpressbet’s Customer Service department, an account credit was issued for an additional $45.00 for Mr. [redacted] to use as he sees fit. This credit was applied on May 22th, 2017. Xpressbet regrets the inconvenience to Mr. [redacted] and hopes he enjoys wagering with us in the future.If you require additional information on Mr. [redacted], I can be reached at [redacted].Sincerely,Gene C[redacted]Vice President of Regulatory Affairs &Business Development Xpressbet, LLC

Dear Ms. [redacted], Mr. [redacted] owes Xpressbet $150.00 dating back to 2014. He has been told several times by our customer service team that when he pays the outstanding balance he will receive the win/loss statements he is requesting.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have no outstanding balance... I demand a full refund and all of my win/loss statements

It seems that Xpressbet has begun holding some winnings for 7-10 days. When I complained about some money I had won on a Saturday not being available for withdrawal by the following Tuesday I received the following email from them:
"Thank you for contacting Xpressbet. It is Xpressbets’ policy to ensure each deposit has cleared both your bank and our bank before funds are made available for withdrawal. This is done because Xpressbet is advancing funds to your account until the deposit clears. Any funds over the amount of the deposit, such as monies from winning wagers, will be available for immediate withdrawal. This clearing process can take 7-10 business days. After reviewing your account, I saw that the deposits were made on September 12, 2015, this means the funds will be available for withdrawal no later than September 25, 2015. If you are unable to withdraw on September 25, 2015, please do not hesitate to let us know. If you would like to expedite this process you are always welcome to send in a copy of your bank statement that shows the funds have cleared with your bank."
I responded that if a bank can clear money within a few days why can't they?

I am a xpressbet costumer I use it 3-4 times a week cause I live 40 miles away from the racetrack, the [redacted]. it's a horrible way to be treated by this company when your spending your heard earn money though them, I have got absolutely nothing in promotions though xpressbet not that I want anything for free ha but I watch tv and they have odds bonus and cash back promotions, xpressbet nothing in fact they charge me to make bets!? haha, the ppl that work there where on earth did yo find these ppl they have to be the worst tellers on earth, btw I try using the voice recognition. but by the time it finally gets one bet correct one hr goes by ha, but they are the most depressing ppl and miserable they sound like their talking from a funeral home and like their doing you a favor and your spending their money haha they constantly get my bets wrong. it's sad that I'd rather travel 80 miles both ways just to make bets instead of making a few phone call, I complained but nobody listens and then the ppl running xpressbet complains about losing business soo in a nut shell I wouldn't recommend this business to nobody!

Review: First off, I have been a long, loyal member of xpressbet, spending thousands a week. My account # is [redacted]. On August 16, 2014, I made a wager on Ellis park race 8 $200 win 1 (which I repeated 4 times), and the software gave me saratoga race 8 instead. I was supposed to collect, $8500 from this wager, and instead, I got nothing. I never have made a mistake with my wagers before. There has to be some type of error. I had Ellis program up and clearly made the wager on #1 horse at Ellis and repeated it 4 times. Instead it gave me saratoga race 8. When I just logged in, expecting my balance to be $8500, it reads $0. I have thus contacted [redacted] to stop my pending deposits I had with Xpressbet, until we can get this resolved. I have been emailing [redacted] ;[redacted] ;Xpressbet Customer Care; all of whom have not worked out a resolution regarding this issue. Now I am being contacted saying I owe $2900 for deposits that have not cleared, yet Xpressbet is not taking responsibility for the wagers that were made in error using their software. I have proof these wagers were made with Ellis Park and not for Saratoga. I also have been in contact with a lawyer who has spoke to the racing commission regarding this. Keep in mind, I was a loyal customer of xpressbet and never once had one problem. I would like to continue using your company and I am hoping we can make a resolution and move forward. I would be willing to show my appreciation for your company by wiping the slate clean. The $8500 I would have won for the $2900 you say I owe. If you can cancel out the $2900 you say I owe, and reopen my account, I would be willing to look at this incident as a one time mistake on your software. Otherwise, not only would you lose a loyal customer, you also lose my business. I still bet thousands a week, and I am hoping I use xpressbet for my wagers in the future, and we can look past this. Please email me at "[redacted]" and I am hoping we can work this out.Desired Settlement: First off, the $2900 that you say I owe - I would like to be taking off. As I put a stop payments on my pending deposits with [redacted] for the deposits I had pending that day with XPressbet, as I informed your staff I would like to work out a resolution before this money cleared. Anyways, I would be willing to accept an offer. For instance, if you reopen my account and say look we are both even now, I would be willing to look pass the $8500 I would have won and continue to use your company.

Business

Response:

RE: ID # [redacted]

Dear Ms. [redacted],

Xpressbet, LLC (’’Xpressbet”) researched the issue Mr. [redacted] brought forth; there were no technical errors or other patron complaints of this nature. There is no other explanation to his complaint other than “user error”.

Xpressbet has offered Mr. [redacted] $1500 relief from the $3150 he owes due to failed funding. This offer is strictly to retain Mr. [redacted] as a customer. He has yet to accept this offer therefore Mr. [redacted]s account will remained locked until his debt is paid.

As for Mr. [redacted]’s complaint that the website failed, it is unwarranted.

If you require additional information on Mr. [redacted], I can be reached at ###-###-####.

Sincerely,

Vice President of Regulatory Affairs &

Business Development

Xpressbet, LLC

Review: I singed on with xpressbet now they have changed the agreement after getting all my information they advertise one way and change once you are member they tell one thing to sign you up then change the rules once you sign upDesired Settlement: I want the deal they they led me to belive I was going to get not the the one they are trying get me with

Business

Response:

RE: ID # [redacted]Dear Ms. [redacted]Xpressbet, LLC (’’Xpressbet”) researched the issue Mr. [redacted] brought fourth. After speaking with Mr. [redacted] our customer service manager was able to educate him on operation of the particular acquisition promotion he used to join Xpressbet. Mr. [redacted] is satisfied and has begun using Xpressbet.If you require additional information on Mr. [redacted], I can be reached at ###-###-####.Sincerely,Gene C[redacted]Vice President of Regulatory Affairs & Business Development Xpressbet, LLC

Review: I had a problem using their mobile betting system. I bet on a horse race on my mobile phone and for some reason it only limits you to $250. So I placed $250 to show on the # 8 horse at Santa Anita Race#8 on 4/25/15. Since it only allowed $250 I had to placed 3 separate transactions. I bet $250 show #8, $250 show #8 and $100 show #8. At all times the confirmation screen showed the accurate bets on #8 race #8. After race, I should have had balance of $1,320 instead I had a balance of zero. When I pulled it up on my home computer it shows $250 to win on #1, $250 show on #1 and $100 to show on #1. I didn't bet win at all and all my bets were on #8. I sent an email that moment to Xpressbet explaining the issues as I have been a customer many years. They ignored it and could care less. After researching online I see this glitch happens quite often with them and they don't seem bothered to do anything about it. At least they should warn people not to place wagers on mobile devices if this happens. I stopped payment on my deposit since what I purchased was not what it was described to be and it appears that it may be fraudulent activity on their part depending on their knowledge of the glitch.Desired Settlement: I would like the amount I am entitled to which is the $1,320. I enjoy their service and would like to continue using it but I would never trust using on a mobile device again.

Business

Response:

RE: ID # [redacted]Dear Ms. [redacted]Xpressbet, LLC (’’Xpressbet”) researched the issue Mr. [redacted] brought forth; there were no technical errors or other patron complaints of this nature. There is no other explanation to his complaint other than "user error”.Xpressbet attempted to reach Mr. [redacted] several times over the past few days to resolve this issue and collect the money he owes due to failed funding. Mr. [redacted]’ account will remain locked until his debt is paid.As for Mr. [redacted]’ complaint that the website failed, it is unwarranted. Xpressbet did not receive any complaints on the performance of the website.If you require additional information on Mr. [redacted], I can be reached at ###-###-####.Sincerely[redacted]Vice President of Regulatory Affairs &Business Development Xpressbet, LLC

Consumer

Response:

Review: had problem depositing ,finaly deposit went thru and then I placed a bet and then my account was locked after 2 calls to reopen account I see my original bet niot in my account after 3 rd and 4th call to get help nothing to busy to help not my problem supervisor will get back in 72hrs.....this is not right when there is money on he line need to take care of on the day not after the horse has boltedDesired Settlement: would like company to put bet back into system it was a pick 5 with 1 leg run would like to have been able to follow the remainder of the ticket win or loose ,,,but cannot speak till after the race day want follow up call from company at least

Business

Response:

Check fields!

Write a review of Xpressbet, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Xpressbet Rating

Overall satisfaction rating

Description: GAMBLING MACHINE SUPPLIES AND SERVICES

Address: 200 Racetrack Road, Building # 26, Washington, Pennsylvania, United States, 15301

Phone:

Show more...

Web:

This website was reported to be associated with Xpressbet, LLC.



Add contact information for Xpressbet

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated