At Xpressions we strive for excellence as for this complaint I’m Jim the owner and with this specific sitiation this young women had an expired Groupon for a manicure and a pedicure and she asked if she could still use it I said that it still had its value and so I let her use it on a balayage which is dollars so dollars off made it then she tipped me her hair was beautiful I worked hard for two hours when she left I told her if there was issues to contact me on Sunday two days later she texts and complained, I had her immediately come in on Monday and when she came in she had had a girlfriend put Sally’s haircolor on her hair so I nicely still fixed whatever issue was with the cut percent perfect ,and as for the color I still used more color and fixed it for her as a professional I wanted her happy she left happy again then plus weeks later she starts attacking me on social media posting fake pics and complaints demanding her money back and threatening me with bad reviews I stated she could not get a refund for a service but I could fix her her hair again for free or she could have a salon voucher the young lady omen the had of her friends who have never come to my salon start demeaning my salon and warning people about my work and my business I have an impeccable clientele who loves be me and are always happy to work things out this young women had been rude vulgar and never once was I rude I will not be bullied into refunds or except any bad review from her I can’t delete reviews on google yelp or here but I reported them ? !!! Thank you and I hope this young women finds peace of a mind?
At Xpressions we strive for excellence as for this complaint I’m Jim the owner and with this specific sitiation this young women had an expired Groupon for a manicure and a pedicure and she asked if she could still use it I said that it still had its value and so I let her use it on a balayage which is dollars so dollars off made it then she tipped me her hair was beautiful I worked hard for two hours when she left I told her if there was issues to contact me on Sunday two days later she texts and complained, I had her immediately come in on Monday and when she came in she had had a girlfriend put Sally’s haircolor on her hair so I nicely still fixed whatever issue was with the cut percent perfect ,and as for the color I still used more color and fixed it for her as a professional I wanted her happy she left happy again then plus weeks later she starts attacking me on social media posting fake pics and complaints demanding her money back and threatening me with bad reviews I stated she could not get a refund for a service but I could fix her her hair again for free or she could have a salon voucher the young lady omen the had of her friends who have never come to my salon start demeaning my salon and warning people about my work and my business I have an impeccable clientele who loves be me and are always happy to work things out this young women had been rude vulgar and never once was I rude I will not be bullied into refunds or except any bad review from her I can’t delete reviews on google yelp or here but I reported them ? !!! Thank you and I hope this young women finds peace of a mind?