Xquisite Salon and Day Spa

Revdex.com:I went to Xquisite Salon in good faith that they provide "Quality Service"Bottom line is the manager ruined my hair and changed me to do itMy hair is uneven because of the manager cutting itI did not ask her to cut my hair unevenMy hair is not the color/contrast I showed her in the pictures that I also providedThe nonsense about a tip saying I am satisfied is ludicrousWhen before leaving I told her I was unhappy with my hair and she told me to grow into into itLike I said previously if she couldn't have done the job I wanted and paid for she should have told me upfront before wasting my moneyAll I am asking for is a refund because of her inability to do the job I requestedI now have to find someone else to do it correctly and pay againI have been humiliated on multiple levels because the manager at a salon who worked for years provided horrible service and horrible quality I deal with customers and the public every day of my workWhen my manager and customers approach me and ask if I know my hair is uneven or how discolored it is this makes me feel ashamedAshamed I let someone let alone a manager ruin my hair to this levelI am to embarrassed to let my hair down causing me headaches from keeping it in a pony tail or a bun for hrs + a day just to avoid the constant encounters regarding my hair I asked the next day for a refund and told her the same day I was unhappyI have never encountered a business manager with such little respect and qualityAs she mentioned in the text that she attached she would refund me half and I explained to her that if that's all she is willing to do fine but, I am going to report her because this is fraudShe represented herself and her business for providing "quality service" which I have yet to receiveAlso that it is as exclaimed on her website "% Risk Free"She took my money knowing I was unhappy because she is more concerned with money than quality and keeping her customers happyYes I will share my experience so any other unfortunate customer don't have to go through the same thing I amNo good paying customer should have to go through this much grief when a business did not live up to the standardAlso there is nothing on her website that says no full refundsNothing in the receipt I gotNothing when I signed for my unfortunate purchaseBusinesses should post their refund policy before taking someones money and then declining to give it backAttached are the two pictures I showed herAlso two pictures of what she did to my hairOne I am home and my hair is brown and unevenTwo I was at work when my co-workers asked me to take my hair down so they could see the horrible jobIt is nothing like the pictures I showed herIt is not what I asked or paid forI have never been more humiliated and unimpressed with this if you want to call it a businessI only wanted my money backMultiple mistakes were made and I am looking for my money back I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am rejecting the response because her information is subjective in her favorI have provided pictures and details regarding the encounter explaining the facts regarding this complaintThere is still no resolution regarding a full refund which is all I am asking for Regards, [redacted]

This is in response to a complaint from ** on services provided to her 5/18/at Xquisite Salon StonehamI am the owner of Xquisite Salon established I am a hairstylist of years experienceI have never experienced anything like this before never the less received a complaint like this
beforeI was the stylist that had serviced **I received a phone call from ** a week before looking to schedule an appointment for balayage, ( a french word meaning to sweep or to paintIt allows for a sun kissed natural looking hair) or a highlighted color service and a cut and blow dryShe let me know she was a referral from a co worker of hers that I have as a clientShe scheduled for Wednesday 3:I let her know since she was a referral she will receive a 20% offOn May ** came in to get her hair doneShe told me she has been growing her hair out for a year due to the past two hairstylists she was very unhappy withShe had a very long hair with her natural color to approximately to cheek bone area all blonde throughout the endsShe showed me a picture of what she wanted and we consultedI took the ends of her hair and put it next to her face and asked if she doesn't want to be light since this is what she has been doing and to be sure of the change ( this can be drastic for some people)She said definitely not and wanted a change and to be more naturalI did what she asked, I put darker shades in a balayage affect and before cutting she determined her length which was where I followedI cut and styled than I gave her a blow dry with big loose curlsI than took a picture and had her compare it to the picture she had on her phone (the one her phone was darker than our end result)She said she loved the cut but she wanted some lighter piecesI than added lighter pieces, which now is different than the picture she originally showed meI washed her hair for the second time and blew dried her hair straightShe appeared to be another satisfied customerThe service was with the discount of referral the total was she tipped me which concludes satisfactionI am attaching our conversation we we had through text and pictures before and afterAlso the picture she sent to me of herself days laterI am attaching our conversation we had through text and pictures before and afterAlso the picture she sent to me of herself days laterThis is not how she had me style her hair and she clearly over directed her hair from one side to another, which is not how I cut her hair

Revdex.com:I went to Xquisite Salon in good faith that they provide "Quality Service". Bottom line is the manager ruined my hair and changed me to do it. My hair is uneven because of the manager cutting it. I did not ask her to cut my hair uneven. My hair is not the color/contrast I showed her in the pictures that I also provided. The nonsense about a tip saying I am satisfied is ludicrous. When before leaving I told her I was unhappy with my hair and she told me to grow into into it. Like I said previously if she couldn't have done the job I wanted and paid for she should have told me upfront before wasting my money. All I am asking for is a refund because of her inability to do the job I requested. I now have to find someone else to do it correctly and pay again. I have been humiliated on multiple levels because the manager at a salon who worked for 25 years provided horrible service and horrible quality.  I deal with customers and the public every day of my work. When my manager and customers approach me and ask if I know my hair is uneven or how discolored it is this makes me feel ashamed. Ashamed I let someone let alone a manager ruin my hair to this level. I am to embarrassed to let my hair down causing me headaches from keeping it in a pony tail or a bun for 12 hrs + a day just to avoid the constant encounters regarding my hair.  I asked the next day for a refund and told her the same day I was unhappy. I have never encountered a business manager with such little respect and quality. As she mentioned in the text that she attached she would refund me half and I explained to her that if that's all she is willing to do fine but, I am going to report her because this is fraud. She represented herself and her business for providing "quality service" which I have yet to receive. Also that it is as exclaimed on her website "100 % Risk Free". She took my money knowing I was unhappy because she is more concerned with money than quality and keeping her customers happy. Yes I will share my experience so any other unfortunate customer don't have to go through the same thing I am. No good paying customer should have to go through this much grief when a business did not live up to the standard. Also there is nothing on her website that says no full refunds. Nothing in the receipt I got. Nothing when I signed for my unfortunate purchase. Businesses should post their refund policy before taking someones money and then declining to give it back. Attached are the two pictures I showed her. Also two pictures of what she did to my hair. One I am home and my hair is brown and uneven. Two I was at work when my co-workers asked me to take my hair down so they could see the horrible job. It is nothing like the pictures I showed her. It is not what I asked or paid for. I have never been more humiliated and unimpressed with this if you want to call it a business. I only wanted my money back. Multiple mistakes were made and I am looking for my money back. 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I am rejecting the response because her information is subjective in her favor. I have provided pictures and details regarding the encounter explaining the facts regarding this complaint. There is still no resolution regarding a full refund which is all I am asking for.
Regards,
[redacted]