XTO Energy Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I was told by the XTO representative that I will receive a call from the land representative in order to regain the rights to my mineralsI informed them that I no longer wanted to be part of the lease and that the agreed time was expired I do not want to resolve this complaint until I hear from the Land representative and take care of this business
*** ***
Revdex.comEarthell Paul-branch
P O Box
Port Arthur TX
Dear Earthell Paul-branch :
This letter is in regards to your complaint submitted on 12/14/against XTO ENERGY INC and assigned complaint ID
The business response is either below or attached. You have calendar days to submit your response back to the Revdex.comIf no response is received, we will assume that your complaint has been resolved
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may redact your complaint to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at 800-621-between 9:a.mand 4:p.mor by email at [email protected]
Regards,
Stacey Tennerson
Dispute Resolution Department
Phone: (817) 882-
MESSAGE FROM BUSINESS:XTO spoke with *** *** *** again on Decabout her complaintAlthough her original issue related to the appraised value of her minerals, her current frustration is that she had only received a single royalty payment this yearXTO informed her that her minerals are included in the Knapp D Unit which is still producingXTO further explained that royalty payments were not released unless the amount owed totaled $100, but that she would receive annual payments if the amount owed did not reach the $threshold(Although it was not discussed on our call, *** *** should also note that if she sends written request to XTO, we will remit payment to her monthly whenever she is owed at least $25.) She stated that she is not interested in continuing a relationship with XTO because, in her words, it is not worth the money she receivesDuring the conversation XTO mentioned potential alternatives for her to pursue if she no longer wanted a relationship with XTO, including the possibility of donating her minerals to a charity or selling to a mineral buyerShe was not willing to consider either of these options, but instead asked that XTO simply release her lease, to which XTO responded that it could not agree, as the lease is still valid and producingWith that explanation *** *** terminated the telephone call

I have received this inqury and I am researching it further. I will be following up with a response

Complaint: ***
I am rejecting this response because the problem has not finally been resolvedI have sent documentation and hope it will resolve the issueI want to keep the complaint open until the issue is resolved
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: I have sent in a copy of the probated will. I do not understand XTO saying there is a life estate. 
Regards,
[redacted]

XTO Energy, and oil and gas producer and royalty payer, received a letter and a copy of [redacted]’ death certification on October 3, 2016.  However, we have had difficulty locating documentation of how the life estate was created and who are the remaindermen.  In our attempt to rectify the situation, a letter was issued to [redacted] on October 11, 2016 requesting additional information which resulted in an inquiry from her.  Meanwhile, XTO analysts continue to search our files in an attempt to locate the supporting documentation.    XTO Division Order personnel working on this item have been in contact with Ms. [redacted] periodically since September 23rd.  The Analyst also called  [redacted] Nov 18, leaving her a voice mail, detailing the status and the gap in our records.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
First of all, I will follow up with direct deposit.Second, it should be obvious that XTO refuses to address the matters I have brought up. Where is the data to support their claim that hundreds (perhaps thousands) of checks are being lost by the United States Postal Service? If this is true, it is a very serious claim and XTO needs to provide the evidence to support it.Next, if XTO believes that 10 days is a "normal" time for mail delivery, why don't they follow up on my suggestion to push back the mailing date by 10 days? I think the fact that they haven't is clear evidence that they have a policy that punishes their royalty owners and they don't want to be fair about making changes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The deed in question was emailed to [redacted] on April 9th. I have the email to prove it in my sent folder (screen shot attached). I followed up with [redacted] via phone call later that day and she assured me that was the correct document. I have no idea where the 9/28 date came from. I did receive a W-9 form in the mail from XTO that needed to be filled out and sent in. That was completed within 2 days of receipt on 7/30. [redacted] sent an email back from the DivOrder inbox confirming receipt.Also, I was told that the check that was originally sent to me had invalid amounts for tax reporting and would be cancelled. Another check was supposed to be sent on Nov 25th to replace the incorrect one, but I have yet to receive it. This means I have yet to receive any closure on this matter. The escheatment issue was especially upsetting because over the 6 to 7 months I communicated with XTO I was always assured that the first check I received would include the amounts that should have been paid out for the prior 3 years.Please let me know if you have any further questions. 
Regards,
[redacted]
Revdex.comMESSAGE FROM BUSINESS:[redacted] signed a lease ratification on September 22, 2015, and September 28, 2015 is the date the lease ratification was recorded in the records of Tarrant County.  Obtaining the lease ratification was a necessary condition to XTO transferring ownership of the royalty interest to the [redacted].XTO expected to mail a check to [redacted] on November 25.  Due to intervening circumstances, the check was not issued until November 30.  We apologize for this delay.  [redacted] should be receiving their check in the mail shortly if they have not already.Regarding [redacted]’s retrieval of revenues transferred by XTO to the State pursuant to the unclaimed property laws, XTO followed up with [redacted] by phone on November 13 and advised him again how to claim such funds from the Texas Comptroller’s office.  It was XTO’s understanding that [redacted] did intend to pursue recovery of those funds as discussed.  XTO would be willing to discuss this process again with [redacted] if he would like.  He can reach us at [redacted], then select the option to speak to XTO's Division Orders Department.  
Revdex.comMESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
While I accept this response, it still does not tackle all of the issues I experienced with the owner transfer.The dates for the lease ratification look correct. What was not mentioned is the fact that I received that ratification only a few days to a week before 9/22 which was more than 5 months after I sent in the warranty deed and was told the process would take 90 days.I have received and cashed my first check now. However, I don't want the fact that the original first check sent in October was incorrect to go unnoticed. I was repeatedly told that all back payments would be included on my first check. It sounds like that was never going to be the case based on state law. Had I not called in to question the large deductions on that check, I would never have been notified that I needed to claim money (that is not in my name) through the state comptroller. I also would have cashed a check that incorrectly stated earnings from a tax perspective.I have already taken the necessary steps to claim the monies sent to the comptroller. However, had I been told to do this from the beginning of the process rather than being promised back payments would be included on the first check, all of this would be completed by now and this complaint would not have been necessary. I hate that it had to come to this. In the end, simple and honest communication and courtesy would have made this a much more pleasant and much faster experience. I hope that XTO will take this opportunity to coach their employees in an effort to improve the customer experience for future ownership transfers.
Regards,
[redacted]