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XTO Energy Reviews (3)

Complaint: [redacted] I am rejecting this response because: I have sent in a copy of the probated willI do not understand XTO saying there is a life estate Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The deed in question was emailed to [redacted] on April 9thI have the email to prove it in my sent folder (screen shot attached)I followed up with [redacted] via phone call later that day and she assured me that was the correct documentI have no idea where the 9/date came fromI did receive a W-form in the mail from XTO that needed to be filled out and sent inThat was completed within days of receipt on 7/ [redacted] sent an email back from the DivOrder inbox confirming receipt.Also, I was told that the check that was originally sent to me had invalid amounts for tax reporting and would be cancelledAnother check was supposed to be sent on Nov 25th to replace the incorrect one, but I have yet to receive itThis means I have yet to receive any closure on this matterThe escheatment issue was especially upsetting because over the to months I communicated with XTO I was always assured that the first check I received would include the amounts that should have been paid out for the prior years.Please let me know if you have any further questions Regards, [redacted] Revdex.comMESSAGE FROM BUSINESS: [redacted] signed a lease ratification on September 22, 2015, and September 28, is the date the lease ratification was recorded in the records of Tarrant County Obtaining the lease ratification was a necessary condition to XTO transferring ownership of the royalty interest to the [redacted] .XTO expected to mail a check to [redacted] on November Due to intervening circumstances, the check was not issued until November We apologize for this delay [redacted] should be receiving their check in the mail shortly if they have not already.Regarding [redacted] ***’s retrieval of revenues transferred by XTO to the State pursuant to the unclaimed property laws, XTO followed up with [redacted] by phone on November and advised him again how to claim such funds from the Texas Comptroller’s office It was XTO’s understanding that [redacted] did intend to pursue recovery of those funds as discussed XTO would be willing to discuss this process again with [redacted] if he would like He can reach us at [redacted] , then select the option to speak to XTO's Division Orders Department Revdex.comMESSAGE: Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While I accept this response, it still does not tackle all of the issues I experienced with the owner transfer.The dates for the lease ratification look correctWhat was not mentioned is the fact that I received that ratification only a few days to a week before 9/which was more than months after I sent in the warranty deed and was told the process would take days.I have received and cashed my first check nowHowever, I don't want the fact that the original first check sent in October was incorrect to go unnoticedI was repeatedly told that all back payments would be included on my first checkIt sounds like that was never going to be the case based on state lawHad I not called in to question the large deductions on that check, I would never have been notified that I needed to claim money (that is not in my name) through the state comptrollerI also would have cashed a check that incorrectly stated earnings from a tax perspective.I have already taken the necessary steps to claim the monies sent to the comptrollerHowever, had I been told to do this from the beginning of the process rather than being promised back payments would be included on the first check, all of this would be completed by now and this complaint would not have been necessaryI hate that it had to come to thisIn the end, simple and honest communication and courtesy would have made this a much more pleasant and much faster experienceI hope that XTO will take this opportunity to coach their employees in an effort to improve the customer experience for future ownership transfers Regards, [redacted] ***

XTO Energy, and oil and gas producer and royalty payer, received a letter and a copy of [redacted] ’ death certification on October 3, However, we have had difficulty locating documentation of how the life estate was created and who are the remaindermen In our attempt to rectify the situation, a letter was issued to [redacted] on October 11, requesting additional information which resulted in an inquiry from her Meanwhile, XTO analysts continue to search our files in an attempt to locate the supporting documentation XTO Division Order personnel working on this item have been in contact with Ms [redacted] periodically since September 23rd The Analyst also called [redacted] Nov 18, leaving her a voice mail, detailing the status and the gap in our records

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