Xtreme Discount Mattress

We do not offer refunds of any type on product that has been delivered and used. We do not have any restocking fees. The customer already used their comfort re-select months ago. In the interest of good customer service, the customer was recently contacted and offered another comfort re-...

select. We will wave the mandatory redeliver fee as well. All of our products are made in the USA and are one third to one half off of our competitors.

Revdex.com spoke to Rick at business and the following was relayed: Our offer still stands, nothing has changed, they can come in and choose another mattress. Our resolution being offered is what they originally requested.

WE RESPONDED TO [redacted] THAT THIS IS INDEED A 10 YEAR WARRANTY, THEN I SPOKE TO HIM THAT HE CAN HAVE HIS MONEY BACK OR GET A NEW MATTRESS.  CONSUMER CONFIRMED HE GOT LETTER.

Revdex.com spoke with the business today and they apologized for any mis-communication.  They stated that they will be replacing the foundation with a new one which is under full warranty. The business also stated that they have spoken with the customer and she is satisfied with the resolution of the...

complaint.

I was told by the manager that I could return it for a full refund if I wasn't satisfied and on your Revdex.com review site they said in writing that they offered another customer there money back and I took a picture of it. I should get the same offer that the person got on your review site. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]