Xtreme Gym

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved This message is to advise you that I have received a refund check from XTREME GYM in the amount promisedI wat to thank you for your help in this matter Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Xtreme Gym regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by Xtreme Gym regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Xtreme Gym regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  This message is to advise you that I have received a refund...

check from XTREME GYM in the amount promised. I wat to thank you for your help in this matter
Sincerely,
[redacted]

Review: I called the gym in [redacted] to cancel my son's membership. They told me they needed it in writing and gave me a Massapequa address to send it to. This was mailed to them July **. We received our Amex bill and the charge was still showing. My husband called today and they said the letter would only be accepted by certified mail; which was not told to me previously. My husband offered to personally deliver the letter today and they refused. Only a certified letter would be accepted. This is ridiculous....they are desperate to have my $40??Desired Settlement: Cancel [redacted]'s membership and refund me the $39.99 charged this month.

Business

Response:

In reference to the cancellation policy, it is for the customer's own protection to cancel via certified return receipt mail so they have confirmation we actually received the letter. To date we have not received a letter of cancellation for [redacted]'s account. If in fact they did send it on 7/**, proof of return receipt will be accepted as of that date. Otherwise, the cancellation will be effective today from this message and the account will be cancelled 8/**/2013 as the billing date already occurred on the first for this account.

Review: August **, 2014

Re:

Xtreme Gym [redacted]: [redacted] Xtreme Gym [redacted]: [redacted] Xtreme Headquarters: [redacted] Dear Revdex.com Mediator:

I used to be a month-to-month member of [redacted] Fitness club in [redacted], since my contract had already expired. Previous to August *, 2012, I was advised that Extreme Gym bought out [redacted] and that the new gym (Xtreme) would not place us on contracts. When I started at Xtreme, I verified this with their staff and was re-assured of the non contractual obligation. I would only be obligated to pay my monthly fees.

I then started working out at Xtreme gym in both their [redacted] and [redacted] locations. On several occasions, I spoke with the front desk staff at both locations –inquiring about what my obligations were. On every occasion, they said that since I am an [redacted] member, I would only have to pay my monthly fees. No contract. At no point since I began working out there- was I ever informed of any contractual obligations nor was I asked to sign any agreements. I have the right as any other person- to read their contract and to make my own decision on whether or not I want to commit to any written agreements. I was not issued an agreement nor given that right. That is against the law.

On April *, 2014, I decided to cancel because I was not using the gym any more. I advised the representatives from both gyms that I was going to cancel. They once again told me that it was fine since I was an old [redacted] member. I stopped paying the monthly dues and never went back. After a few months, I received a letter stating that I am past due and that they also want to charge me late fees and cancellation fees for breaking my contract. I was completely shocked and upset. This is the very first time I have ever been told about any contract. I called the gym many times and no one will help me. I ask for a supervisor and no supervisor is ever available or willing to help me. I asked for the contract that they say I signed and I am unable to get them to present this to me.

I am asking for a letter stating that I am not obligated to pay anything at all or I will have no choice but to go to court, because I did everything in my power to follow their rules and I refuse to be held accountable for something I never committed to. Otherwise, what are contracts for? They are telling me that I was emailed many times but can’t show me proof of anything. I never received any emails from them since I started there. They have all my contact information and never tried calling me or mailing me a letter until now? They are now telling me that they expected a certified letter of cancellation from me under their contract obligations and that I can’t cancel? In order for them to hold me to any obligation –they should first have presented me with the option of signing up with a contract. I was never given the option to sign anything. I believe this is a fraudulent practice. There are numerous complaints on the internet of Xtreme gym using this bullying practice with their customers. Apparently, they are consistently unwilling to answer questions, identify their Manager or provide any customer service. I can’t believe they are still in business. Thank you in advance for your assistance is helping me resolve this matter.Desired Settlement: I am requesting a cancellation -per my month to month agreement, and a letter of confirmation with no cancellation fees and no late fees. I was under no contractual obligation. Before I cancelled with Xtreme, I was paid in full.

Consumer

Response:

At this time, I have not been contacted by Xtreme Gym regarding complaint ID [redacted].

Sincerely,

Review: I had inquired in person to cancel my membership. I was told that as per the contract, I needed to send a letter via certified mail, to cancel my membership. Letter was sent as requested, and received on 10/** as confirmed by Vicki(manager). I was charged for both November and December. I called in and spoke to Vicki this morning to speak about still being charged my membership fees. She stated they had received my cancellation, but that there is a seven day cancellation period(that was never mentioned to me when I was there trying to cancel my membership in person), and that they would only debit the month of December. I asked that both months to be debited, but was told as per the contract, she would not refund November fees. If I had not checked my bank statements, I would continue to be charged, because of there oversight.Desired Settlement: To be debited both November and December. It was there mistake, not mine.

Review: On December **, 2014, I purchased a one-year membership for an already member, [redacted], as a gift for Christmas. I was assured by the gym representative, [redacted], who charged my credit card in the amount of $475.00, that a refund would be issued if the member did not want this one year membership. [redacted] did not want it, and called the gym on Dec [redacted], for the refund to be issued. The girl that answered the phone told [redacted] she was not authorized to issue refunds, and she should call back the following week, when the [redacted] was in. [redacted] did call back, and was told by [redacted], that she needed a certified letter from a doctor. [redacted] had nothing to do with this purchase, and I was told by [redacted] I could get a refund, so I didn't feel a dr's note was warranted. I then notified my bank and disputed the charge, however because it was a debit card, they could not help me. [redacted] then spoke with "[redacted]" the [redacted] on duty at Xtreme Gym, who said she would speak to the [redacted], [redacted]. Finally back in January, she told [redacted] that [redacted] said he would issue me the refund. This refund never transpired, so on Feb **, 2015, [redacted] and I went to the gym, and at that time, [redacted] told [redacted] she was no longer permitted in the gym, because he didn't like how she was speaking to him, she called him a thief and dirtbag, which he is! [redacted] called the police and they were summoned to the gym, at which time [redacted] said if I signed a release letter stating that I would not dispute the original charge, that he would issue a refund within 5 days.....he said this with the police as witnesses. It is now a week later, and I have yet to see this refund, despite the numerous times I have spoken to [redacted] and she had promised it was being processed. This gym is nothing but lies and fraud, and they need to be stopped from stealing from people.Desired Settlement: I want the $475.00 back that I gave them back on December [redacted].

Review: I was a member of a gym called Long Island Fitness. The company was sold to another company called Xtreme Gym. When my contract was up, I never renewed my contract with Xtreme Gym. I have called this facility several times asking to speak to management to resolve this matter and I was told that no manager was available. I left my name and telephone number with the staff to have a manager return my call and no one ever returned my phone call. I physically went to this facility several times and I was told that no manager was available. I asked for specific days and times that a manager would be present so I could return at that time and when I did, I was again told no manager was available. I then found out that my account was sent to a collection agency. I called the collection agency to dispute this issue, and requested copies of documentation and a signed contract, but my request was not granted. If my account information with a signature is attached to something, I have every right to see it. Since I know for a fact that I never signed a contract with this company, I feel that my requests are being ignored.Desired Settlement: My desired outcome is to have a copy of all documentation from this gym and the removal of false information from my credit report.

Consumer

Response:

At this time, I have not been contacted by Xtreme Gym regarding complaint ID [redacted].

Sincerely,

Review: I purchased a yearly Gym membership for my son Matthew on 3/**/14 and paid $350.00 cash. On May ** and without any prior notice I was informed that the [redacted] was closing VIA E-Mail. Since that date I have made about ten phone calls to the number in the E-Mail and have been told every excuse under the sun about my refund. Finally on June *, 2014, I received a letter from Xteme Gym notifying me of the refund I was due and to sign the acknowledgement letter in order to process my refund, which I did and returned. As of todays date 7/**/2014 and after several more phone calls I have still not received my refund.Desired Settlement: Refund as promised $298.25 for remainder of contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This message is to advise you that I have received a refund check from XTREME GYM in the amount promised. I wat to thank you for your help in this matter

Sincerely,

Review: XTREME GYM IS TRYING TO JEOPARDIZE MY CREDIT AND COLLECT MONEY FROM ME FOR SERVICE THEY DID NOT PROVIDE.

ON MARCH 2013 I REQUESTED THE CANCELLATION OF MY SONS` MEMBERSHIPS TO THE GYM AFTER A DISPUTE REGARDING A LATE PAYMENT. I FOUND OUT ABOUT THIS WHEN THE GYM, WHICH ORDINARILY WITHDRAWS ITS FEED FROM MY DEBIT ACCOUNT AT THE START OF EACH MONTH, DENIED MY SONS ACCESS TO THE GYM, THEY EXPLAINED THAT THEY HAD ATTEMPTED TO WITHDRAW FROM MY ACCOUNT AS USUAL, BUT THE ACCOUNT HAD EXPIRED. I CALLED MY BANK AND REQUESTED THE INFORMATIONS FOR THE NEW DEBIT ACCOUNT.

I CALLED XTREME GYM TO PROVIDE THEM WITH THE NEW INFORMATION SO THAT THEY COULD COLLECT THEIR MARCH FEE. I WAS TOLD BY THE GYM THAT THEY WOULD ALSO BE LEVYING A PENALTY FEE ON MY ACCOUNT SINCE THE PAYMENT WAS LATE. I DID NOT THINK THIS WAS FAIR, IT WAS MORE A TRANSACTIONAL ERROR THAN AN INTENTIONAL WITHHOLDING OF PAYMENT, AND IT SEEMED RATHER AN IMPROPER WAY TO TREAT A CUSTOMER WHO HAD BEED WITH THE GYM SINCE IT OPEND IN THE NEIGHBORHOOD . I ASKED IF I COULD DISCUSS THE MATTER WITH A MANAGER. MY REQUEST WAS DENIED. I CALLED AND VISTED THE GYM A TOTAL OF SIX TIMES TO ATTEMPT SPEAKING TO A MANAGER, EVEN LEAVING MY NUMBER FOR THE MANAGER TO RETURN MY REQUEST AT HIS OR HER CONVENIENCE.

I WAITED A COUPLE OF WEEKS BUT RECEIVED NO CORRESPONDENCE FROM A MANAGER. DISPLEASD WITH THE WAY THE GYM TREATS ITS LONG-TERM CUSTOMERS , I CALLED THE GYM AND REQUESTED THE CANCELLATION OF MY SONS` MEMBERSHIPS. I WAS TOLD MY REQUEST FOR CANCELLATION WOULD BE PASSED ON TO THE MANAGER.

I WAS NEVER CONTACTED BY ANYONE UNTIL JUNE, WHICH LED ME TO BELIEVE THAT MY REQUEST WAS PROCESSED. THE CALL IN JUNE , HOWEVER , CLAIMED THAT I OWED THE GYM PAYMENT FOR MARCH, APRIL, MAY, JUNE AND A PENALTY. THEY JUSTIFIED THIS CHARGES BY CLAIMING THAT NO CANCELLATION IS VALID WITHOUT THE SUBMISSION OF A CERTIFIED LETTER, THIS IS A RULE I WAS NEVER INFORMED ABOUT IN MARCH.

XTREME GYM DENIED MY SONS ACCESS SINCE MARCH, AND THEY DID NOT USE THEIR SERVICE, NOR DID WE WANT IT. WE HAD THOUGHT WE HAD CANCELLED OUR MEMBERSHIPS CONSIDERING THAT THE GYM NEGLECTED TO INFORM US ABOUT THE PROPER WAY TO CANCEL THE MEMBERSHIP.

XTREME GYM HAS UNFAIRLY CHARGED ME MEMBERSHIP AND PENALTY FEES.THEY HAVE SENT MY ACCOUNT TO A COLLECTION AGENCY, MAKING THIS ENTIRE SITUATION NOTHING SHORT OF AN ATTEMPT AT EXTORTION. ALL I BELIEVE I OWE THE GYM IS THE MARCH FEE-DESPITE THE FACT THAT MY KIDS WERE NOT ALLOWED IN THE GYM.I DISPUTE THE VALIDITY OF THE REST OF THE GYM`S CLAIM, AND BELIEVE THEY HAVE DECEIVED AND CHARGED ME FOR SERVICE I DID NOT GET.

Business

Response:

In reference to [redacted] and [redacted]'s memberships, they have been past due since 3/*/13. As you can see from the notes we tried to collect this debt on NUMEROUS occasions. They came into the gym after the past due on 3/**/13 and were permitted to work out even though their bill was outstanding

for the month. We let them know they we permitted them to work out as a courtesy and they must pay before returning their next visit. They never came back in to make a payment. Please see all the notes below that were attached to their account. Every month that we did not receive a letter of cancellation, the balance accumulated another month with fees. All contract are billed on a monthly basis until letter of written cancellation is received. As you can see as COURTSEY we reached out to prevent this balance from accumulating. We let [redacted] know the cancellation policy is to be sent in writing to our [redacted] location and we suggested to do so via certified return receipt mail so they have proof we received it. The past due balance must be paid for cancellation to be complete. After the last conversation with the mom, with no resolution we were forced to submit to collection to collect this debt. We never received any letter of cancellation for their memberships. If they submit return receipt proof that we received the letter of cancellation we would waive remaining balance. To date they owe from 3/*/13-6/**/13, they dropped a letter off on 6/** (billing date is from 6/*/13 so they still owe for the month of June) so we will honor that cancellation letter even though it didn't go through the proper procedure. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Xtreme Gym

continues to change their story about this dispute, which can be very easily

discerned if one compares the notes of the activity log sent by the gym in its

first response to the notes of the activity log sent by the gym in its second

response. Their claims that they contacted me on several occasions about the

issue and that they informed me about the cancellation procedures are false.

A distinct

example of the holes in Xtreme's story is as follows. In the body of the letter

attached to Xtreme's first response, Xtreme claims that it never barred my sons

from working out. However, in the activity log of the second response, Xtreme

makes it clear that on 3/** one of my sons was NOT allowed to work out. I

believe this discrepancy illustrates the dubious nature of Xtreme's claims.

Either this business is suffering from poor-record keeping, or is has become

ensnared in a web of false claims spun so as to unjustly collect money not

rightfully owed it. In either case, it is apparent that one should be wary to accept

Xtreme's claims in this dispute without first examining the evidence. Close

examination of the contents of Xtreme's first response against its second

response will reveal many discrepancies.

My request to speak to a manager was ignored

several times, I was disrespected by staff and mislead by this business

regarding cancellation procedure. Xtreme conducted itself in an shameful

manner, having deceived a customer in an attempt to collect more than was

originally owed it. Again, I am willing to settle and pay Xtreme the value of

the month of March and the penalty fee, for both accounts. All other fees are

disputed.

Respectfully,

Business

Response:

The story has not changed as it has been the same, without written proof of return receipt mail the balance is still outstanding. The member was contacted on numerous occasions about his balance. The member NEVER requested a copy of his contract as the cancellation policy is clearly stated. If he any discrepancies with the front desk staff he could of reverted to the original contract.