Xtreme Office Products

Long story short, I order office supplies for a local company with locationsA woman from Xtreme called today, I happened to be on the other line, when the other office girl asked to take msg, Xtreme girl pushed for what kind of cartridges we useOffice girl hung upXtreme girl called back (I was still on other line), asked to speak to supervisorOffice girl said no one's in and hung upXtreme girl called one of our other locations, ripped into the girl that answered the phone about how rude we are, and threatened to turn us into the Revdex.com, and asked for a supervisorSupervisor got on the line, she threatened him with the same line, he said we're not interested and hung upTALK ABOUT UNPROFESSIONAL?!?! We sometimes get a dozen calls from telemarketers DAILY trying to sell us supplies, and I'm sorry but I don't have time for each and every one to explain why their product is the bestAnd threatening to turn us into the Revdex.com??? That's your way of building client loyalty??? This is the WORST experience I've ever had, this girl had too much time on her hands, and we will not EVER be buying from XtremeIf a higher up reads this, please coach your callers, you're going to start losing business and credibility if this continues!!

Long story short, I order office supplies for a local company with 3 locations. A woman from Xtreme called today, I happened to be on the other line, when the other office girl asked to take msg, Xtreme girl pushed for what kind of cartridges we use. Office girl hung up. Xtreme girl called back (I was still on other line), asked to speak to supervisor. Office girl said no one's in and hung up. Xtreme girl called one of our other locations, ripped into the girl that answered the phone about how rude we are, and threatened to turn us into the Revdex.com, and asked for a supervisor. Supervisor got on the line, she threatened him with the same line, he said we're not interested and hung up. TALK ABOUT UNPROFESSIONAL?!?! We sometimes get a dozen calls from telemarketers DAILY trying to sell us supplies, and I'm sorry but I don't have time for each and every one to explain why their product is the best. And threatening to turn us into the Revdex.com??? That's your way of building client loyalty??? This is the WORST experience I've ever had, this girl had too much time on her hands, and we will not EVER be buying from Xtreme. If a higher up reads this, please coach your callers, you're going to start losing business and credibility if this continues!!

Below is an email chain from me to Xtreme Office Products. Please note we have been hounded by them to try their product and I finally agreed. Well bad decision on my part as you can see below. They are so unprofessional and their rating of F on the Revdex.com site says it all. Here was my negative experience in a nutshell. DO NOT USE THEM!!!!!!!

Original Message
From: Accounting [mailto:[redacted]@xtremeofficeproducts.com]
Sent: Monday, September 19, 2016 10:06 AM
To:
Subject: Invoice XXXXX from Patriot Imaging Corporation


Dear [redacted] :

Your invoice is attached. Please remit payment at your earliest convenience.

Thank you for your business - we appreciate it very much.

Sincerely,

Xtreme Office Products
XXX-XXX-XXXX
Original Message
From:
Sent: Monday, September 19, 2016 8:35 AM
To: Accounting[mailto:[redacted]@xtremeofficeproducts.com
Subject: RE: Invoice XXXXX from Patriot Imaging Corporation

We are currently in our slow period and have not had a chance to use this ink cartridge yet. We were wanting to see if it is better than our current cartridges. Please email me a return label so I can ship this back to you.
I am rather annoyed with your company.

Thanks,

Original Message
From: Accounting [mailto:[redacted]@xtremeofficeproducts.com]
Sent: Monday, September 19, 2016 11:29 AM
To:
Subject: RE: Invoice XXXXX from Patriot Imaging Corporation

WE HAVE BEEN PATIENT ,NOW YOU WANT US TO WASTE MORE TIME AND MONEY .JUST PAY THE INVOICE.YOU SAY YOUR ANNOYED WITH OUR COMPANY ,I HAVE A JOB TO DO ,SORRY FOR WORKING ,AND TRYING TO KEEP OUR BOOKS IN ORDER .JACK [redacted]
XXXXXXXXXXX EXT303

Original Message
From:
Sent: Monday, September 26, 2016 2:33 PM
To: Accounting [mailto:[redacted]@xtremeofficeproducts.com]
Subject: RE: Invoice XXXXX from [redacted] Corporation

Jack-

I would like to express my utmost disappointment with your company. After our first conversation, I agreed to try out your product and informed you of the timeliness that we would need your product especially during our busy season. You said, "No problem". You then agreed to discount the price to beat that of the current company we have been using, which you did (definitely not worth the $13 in savings). I also informed you that we are currently in our slow period and that once we tried your product you would receive payment. You also agreed upon this. We still have not used your product due to the fact that the current cartridge is still working. I have received three emails from you containing invoices for this cartridge and three invoice via the postal service. I am aware that we have and outstanding balance with your company, but I am also aware of the agreement we made per our initial phone conversation. To top this office the cartridge wasn't even delivered on time!!! I had to call you to verify it was even sent out and this is when you sent a $5 [redacted] gift card and told me this would never happen again if we decided to use your company. Well Jack, I hate to inform you (well not really) we are not going to use your company because of the terrible customer service you have provided and that you did not stand behind the verbal agreement we made. I would rather light my pants on fire then ever deal with you or your company again. Please note that you will receive payment of $71.99 for the trial cartridge within the next week; however, I am wanting to be removed from any call list, email list, mailing list, etc. that your company may have us on. Your company has a great track record at [redacted] according to the Revdex.com! Maybe you should consider working on this?? Just a thought.

Have a wonderful day and I hope to never hear from you or your company again!!!!