So the lady is out of town and I'm staying at the house with***
The water heater went out...sucks, right?
Welllllll, hold on to your seat because I can get a little "wordy"
So first of all, I had to call them this morning to confirm they were even coming by today because we were told we would be notified
I told them that I had some errands to run and needed them to call me about minutes before they showed up
Luckily, I was home with*** when they showed up with no callThe guy seemed rather rushed so I rushed to get*** in his crate and rushed to get the Jeep out of the garage (location of water heater)
I start walking back up to the garage and they're already ripping things out of the wayAs I'm walking up, I see the saw was placed on something unbalanced and face plants into the concrete
Mind you, it's a $table saw that is practically brand newBoom! Face plant on concreteNo apology or sense of concern at all with more of a "oh well" type of reaction
I take a couple steps off to the side, kind of shocked due to the lack of carelessness...but then...I hear glass shatter
One of the ladies frames hit the floor and breaksGlassIsEverywhereThe guy picks up a dustpan and broom to sweep it upAwesome, right? Well, then he starts walking towards the end of the garage and looks outside with what was perceived as a location to throw broken glass on the grass
Mind you, there's beautiful, little Bear and the 4-legged stud,***, who frequent outside and playLet's also remember, grass grows and needs to be cutFinal Fantasy, anyone? ***? Yeaaahhhh...no thanks!
So by that time, I have some calls and things to doMy lady calls me and we get to talking
She brings up some valid points, per usual, all related to the infoShe also talks to the "boss man" and shares her concernsSo I start watching these guys work to ensure nothing more is broken, taken, or will cause an issue
Then out of nowhere, it was shared where the guys were working at...so a fire truck pulls up to the house and guys hop outI figure they were needed for professional reasonsNope
Now, let's take into consideration that I have all the love for public safety and represent public safety clients nationally
However, some folks like to keep things a little more private and don't like numerous people showing up to their house, unless there's a reason*** is one of these people
It's probably not advantageous to assume that a client is going to be okay with excessive people showing up for no reason
Let's also take into consideration, we were quoted one price yesterday and we were going to get charged another price todayWe're all about paying a pro and when asked what the cost is, we figured transparency mattersIf we wouldn't have asked, that's on usWe get it
So after running through price and settling on the broken frame (the saw seems to be great), I pulled "boss man" aside to let him know about the interactions and handling of glass, which was going to end up in the front yard, to get a couple responses that got under my skin
Don't undermine my lady when she's right and speak about items that matter to herSure fire way to get a crazy look and for my mindset to flip
Due to the carelessness and pretentious attitude, she has decided to leave reviews based on experienceDon't snap back and state that the full balance can now be paid or elseI may be wearing a Bob Marley shirt with camo shorts but I'm not your average Bear and I used to study laws for fun
Don't assume that I don't live here and make a statement that says, "She should have been here, if she had a problem or wanted to know something"Duh, why am I here?
Don't assume that I'm a bum because I can work from home and have freedom to do so while still helping clients to get AMAZING results
Don't assume that we don't talk throughout the day because we'll be there for one another in seconds
Don't make miscellaneous threats or act with ego with a "take it or leave it" attitude
Don't argue with someone on a warranty, when we've done our research and know where to find facts
This company doesn't care about relationshipsThey care about grab and goMoney and run
As a business owner myself, I would never condone this kind of behavior and would never treat clients this way
So the lady is out of town and I'm staying at the house with***
The water heater went out...sucks, right?
Welllllll, hold on to your seat because I can get a little "wordy"
So first of all, I had to call them this morning to confirm they were even coming by today because we were told we would be notified
I told them that I had some errands to run and needed them to call me about minutes before they showed up
Luckily, I was home with*** when they showed up with no callThe guy seemed rather rushed so I rushed to get*** in his crate and rushed to get the Jeep out of the garage (location of water heater)
I start walking back up to the garage and they're already ripping things out of the wayAs I'm walking up, I see the saw was placed on something unbalanced and face plants into the concrete
Mind you, it's a $table saw that is practically brand newBoom! Face plant on concreteNo apology or sense of concern at all with more of a "oh well" type of reaction
I take a couple steps off to the side, kind of shocked due to the lack of carelessness...but then...I hear glass shatter
One of the ladies frames hit the floor and breaksGlassIsEverywhereThe guy picks up a dustpan and broom to sweep it upAwesome, right? Well, then he starts walking towards the end of the garage and looks outside with what was perceived as a location to throw broken glass on the grass
Mind you, there's beautiful, little Bear and the 4-legged stud,***, who frequent outside and playLet's also remember, grass grows and needs to be cutFinal Fantasy, anyone? ***? Yeaaahhhh...no thanks!
So by that time, I have some calls and things to doMy lady calls me and we get to talking
She brings up some valid points, per usual, all related to the infoShe also talks to the "boss man" and shares her concernsSo I start watching these guys work to ensure nothing more is broken, taken, or will cause an issue
Then out of nowhere, it was shared where the guys were working at...so a fire truck pulls up to the house and guys hop outI figure they were needed for professional reasonsNope
Now, let's take into consideration that I have all the love for public safety and represent public safety clients nationally
However, some folks like to keep things a little more private and don't like numerous people showing up to their house, unless there's a reason*** is one of these people
It's probably not advantageous to assume that a client is going to be okay with excessive people showing up for no reason
Let's also take into consideration, we were quoted one price yesterday and we were going to get charged another price todayWe're all about paying a pro and when asked what the cost is, we figured transparency mattersIf we wouldn't have asked, that's on usWe get it
So after running through price and settling on the broken frame (the saw seems to be great), I pulled "boss man" aside to let him know about the interactions and handling of glass, which was going to end up in the front yard, to get a couple responses that got under my skin
Don't undermine my lady when she's right and speak about items that matter to herSure fire way to get a crazy look and for my mindset to flip
Due to the carelessness and pretentious attitude, she has decided to leave reviews based on experienceDon't snap back and state that the full balance can now be paid or elseI may be wearing a Bob Marley shirt with camo shorts but I'm not your average Bear and I used to study laws for fun
Don't assume that I don't live here and make a statement that says, "She should have been here, if she had a problem or wanted to know something"Duh, why am I here?
Don't assume that I'm a bum because I can work from home and have freedom to do so while still helping clients to get AMAZING results
Don't assume that we don't talk throughout the day because we'll be there for one another in seconds
Don't make miscellaneous threats or act with ego with a "take it or leave it" attitude
Don't argue with someone on a warranty, when we've done our research and know where to find facts
This company doesn't care about relationshipsThey care about grab and goMoney and run
As a business owner myself, I would never condone this kind of behavior and would never treat clients this way