my previous A/C and furnace system (not a [redacted]) needed only 3 service calls in its 27 year lifespan; this new one (less than 5 years old and a [redacted] system) has surpassed that number of service calls; I had it service checked in June and everything was kosher however less than a month later it went kaput when I got back from an 8 hour trip for a medical check-up only to find that the A/C was out. 1 service call and a pound and half of freon and dye were added to the system and at that time I was told by employees that the owner would call me back regarding my issues; well it seems that wasn't true I only got called back after I made another attempt myself yesterday to reach the owner; the result of the call is that service techs are now scheduled to come back yet again to check on the dye they put in 3 weeks ago. huh, it seems to me that the return visit should be automatically scheduled at the time when the dye was put in not when the customer calls with complaints about the entire system, oh and the final gist of the call is that "things happen" new system or old system it's because of the style of freon. I never plan to use Air Control again when it comes to replacement time. In my book not professional and not trustworthy.
my previous A/C and furnace system (not a [redacted]) needed only 3 service calls in its 27 year lifespan; this new one (less than 5 years old and a [redacted] system) has surpassed that number of service calls; I had it service checked in June and everything was kosher however less than a month later it went kaput when I got back from an 8 hour trip for a medical check-up only to find that the A/C was out. 1 service call and a pound and half of freon and dye were added to the system and at that time I was told by employees that the owner would call me back regarding my issues; well it seems that wasn't true I only got called back after I made another attempt myself yesterday to reach the owner; the result of the call is that service techs are now scheduled to come back yet again to check on the dye they put in 3 weeks ago. huh, it seems to me that the return visit should be automatically scheduled at the time when the dye was put in not when the customer calls with complaints about the entire system, oh and the final gist of the call is that "things happen" new system or old system it's because of the style of freon. I never plan to use Air Control again when it comes to replacement time. In my book not professional and not trustworthy.