Xuxa Corp.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business is clearly not questioning their employee and the call was on speaker phoneNeither party swore or used expletives and this is a clear example of an employee trying covering himselfRather than address the employees complete disregard for a courteous, customer service based professional call, they take no steps to correct the situation.The request is for payment: the payment is being processed in the manner in which they process their payments.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Seeing as I had received their response on October 5th, they have since sent outside contractors to fix the problem and I am grateful for that as are the other tenants in the buildingThe only problem I have is they left out a specific date of a complaint about both washersI personally went into the office and talked, face to face, with the manager telling him about building ***'s washer and now the new problem of the washer in ***This was done on September 5th because I was paying rentOther then that, I am satisfied and happy to put this behind us and hope that their will be no more problems in the future with the machinesThank you very much
Regards,
*** ***

Leasing Representative’s statement of account regarding phone conversation on 1/30/18:“I get a call from a woman, not telling me who she was, just that she wanted to discuss Mr*** ***’s accountI asked who she was, she wouldn’t tell meI told her that I couldn’t discuss any tenant or
their account with anyone except the tenant, unless expressed consent was given by the tenantThis is when she passed the phone off to *** so he could give permission for her to discuss the account with meAt this point I still do not know who this woman is because no information had been given by either of them stating who she wasShe had so far presented herself in the conversation to be legal counsel for *** but without expressly saying soI asked them if they had a copy of the lease or if they would like me to email over a copy so they could see the section that I was referencing when it comes to a 30-day written move-out noticeThey told me they already had a copy of the lease but didn’t see that section(After doing some research I have seen that our accounting department had emailed me on 1/16/asking me to mail a copy of the lease to Mr*** because he was requesting a copyI had highlighted section of the lease because that was what was requested and had mailed the lease to them.) So they had a copy of the lease and in fact that section was highlighted specifically for themI told them that the notice was put in September 25th (I was looking at his account while on the phone with them)She tells me that is a lie and that he had put his notice in far before the 25th of SeptemberI said I don’t believe that is correct as I am looking at the account now and I do see the date the notice was submittedThey tell me no that is a lie again and that rent shouldn’t have been due since he had moved out and “was not in a lease with anyone since the last lease I signed was with the *** back in 2016.” I tried to explain that the lease was month to month with the same lease terms as the one year lease he was in with the *** (previous owners/managers)They said that was wrong and I attempted to tell them where to look in the lease to see this provisionThen the woman hops back on the phone and tries to interrupt me while I was attempting to explain the provision to them, just talking about how it was wrong and that they don’t owe anythingI tried to continue to explain that provision to them and she continued to talk and get verbally angry, raising her voice and saying “This is ridiculous and don’t talk over me when I’m speaking to you!” Which I then paused, then said, “I am trying to go over these provisions with you.” She said, “Can I *** talk?!” And I replied, “Yes I am listeningWhat question do you have?” This was responded by him saying, “I need you to tone this down notches.” I replied, “I am going to need you to calm down as well.” She then said, “This is ridiculous and I want to speak with a manager right nowThis conversation is over.” I said, “Sounds goodI’ll make sure someone contacts youHave a nice day.” Then they hung up immediately.” The woman spoke to and engaged with the leasing representative as if she was a serious or legal advisor that was calling on behalf the tenant. This misrepresentation was unwarranted and the leasing representative was trying to explain to her that since Mr*** was the sole party listed on the lease agreement, we were unable to discuss account information with anyone except him Our goal is for Mr*** to pay the remaining balance due on his account. Once this is complete, we will have no need to contact him since his account will be finalized. Mr*** requested via email on 1/30/that Management call *** ***, his significant other, to process a credit card payment via phone. Management explained to Mr*** in a return email that we are unable to process credit card payments via phone for previous and/or current tenants, as we do not have the means to do so. His complaint that we “would not accept a phone payment” is undeserved because we are unable to. Only current tenants who have created an account through the Online Tenant Portal may make credit/debit card payments, i.e., “e-payments”; these payments are strictly accepted online. The email to Mr*** with this information included, was sent verbatim as follows:“We will need to have payment made in either cashier's check or money order for fastest results. If you choose to pay via personal check, then please allow the standard 14-day processing time for the check to clear your account in order for your account to be finalized. Total amount due: $933.14Made payable to: NORTHVIEW APARTMENTS LLCMemo: E*** *** You may drop off payment at the Northview leasing office drop box or USPS mail to:***
** *** ***
*** ** *** Also, we have never heard of *** ***Yesterday, she left Northview Apartments a scathing review on Google but we have never had any business dealings with her, which seems extremely unwarranted and unfair. Would you please mind to have her delete/remove the review?” His reply was a refusal to comply with our request. Instead, he filed this Revdex.com complaint

Management received the first complaint about an issue with
the washing machine in Building *** at Northview Apartments in late July on the
after-hours emergency lineThe on-call maintenance technician responded within
an hour and immediately mopped up the water that had leaked from the
washing
machine onto the common area flooringAfter a thorough inspection of the
machine, the tech determined that the machine had been overloaded - the tub was
too small to accommodate the large laundry load, thus causing the tub to
overflow and leak water onto the floor
A week later we received a second complaint that the machine
was leaking againMaintenance personnel were unable to find any other reasoning
besides the overloading issue but placed a service request with the laundry
care machine providerThe responding
representative found no problem with the machine but the line drain was not
draining efficientlyMaintenance personnel responded and were able to unclog
the drain line within the same week of the complaint being made
On September 29th, we received another complaint regarding
this washing machine as well as the washing machine in Building ***(This was the first complaint received for the
machine in Building ***.) Building
***: The machine was unplugged and
maintenance re-plugged the wire back into the receptacle on the same date of
the complaint being made. Building
***: Another service request was placed
with the laundry care machine provider.
The responding representative arrived on-site October 4th,
and once again the drain was identified as the issue, in the presence of
maintenance personnel. Since this
response is being prepared on October 5th, we are currently working in
conjunction with contractors to not only resolve the drain issue, but also
prevent the drain from becoming an issue in the futureNote:
While the laundry representative was on-site to check machines in both
buildings (*** & ***), a tenant in Building *** stated to both
representatives that he had been able to do laundry until around the 29th
when the machine became unplugged. It
was discovered that the machine was once again unplugged and maintenance is
continuing to monitor the issue

We have received formal notice of this complaint initiated by Mr. [redacted].  In reviewing his Customer Statement of the Problem, I struggle to determine what he is trying to express in regards to Rental/Criminal History on the rental application.  He mentions an instance on his...

background “from ‘06”.   Mr. [redacted]’s rental application was unable to be approved for tenancy due to an instance on his background report that happened before 2006, of which was a felonious conviction that did involve harm to persons or property.   When answering the question on his rental application that states:  “Have you or any occupant listed in this application ever been convicted of a crime that involved harm to persons or property?”, he clearly checked the box for “No”.   In addition, the verbiage on Page 2 of the standard rental application above the signature line states the following:WARNING:18 U.S.C. 1001 provides, among other things, that whoever knowingly and willfully makes or uses a document or writing containing false, fictitious, or fraudulent statement or entry, in any matter within the jurisdiction of any department or agency of the United States shall be fined not more than $10,000 or imprisoned for not more than five (5) years, or both. Equal Housing Opportunity:Northview Apartments does business in accordance with the federal Fair Housing laws.  We offer equal service to all clients and prospects without regard to race, color, religion, sex, handicap, familial status or national origin. It should be noted that this application is only the preliminary step in the resident selection process and in no way guarantees you occupancy.  However, this process cannot begin until the application is fully complete.  Should the application be approved, then in accordance with the Code of Virginia Section 55-248.6:1, the landlord retains the right to claim actual damages if applicant fails to rent the unit. I hereby state and represent that the information provided by me in the application is complete and accurate.  I authorize the landlord to obtain a consumer report and any other information deemed necessary, for the purpose of evaluating my application for residency.  I understand that such information may include, but is not limited to, credit history, civil and criminal information, records of arrest, rental history, employment/salary details, vehicle records, licensing records and/or other necessary information. I hereby expressly release the landlord and any procurer or furnisher of information from any liability in connection with any information they provide and understand that my application information may be provided to various local, state and/or federal government agencies, including without limitation, various law enforcement agencies. I acknowledge and agree that in the event I enter into a lease with the owner, the lease may be cancelled by the owner in the event any of the information provided by me in this application is materially inaccurate or incomplete.  I understand that the Rules and Regulations are adopted for the benefit of all residents and proper operations of the property and I agree that the residency will be subject to cooperation of them. I hereby authorize Northview Apartments to verify the above information.  I understand that the $40.00 fee for verification of the rental application is not a deposit, will not be applied to any rent, and will not be refunded even if application is denied. Mr. [redacted] has requested in his Desired Settlement that a “full discloser” is needed.  The paragraphs above include the disclosure for rental applications, of which is also listed on Mr. [redacted]’s completed rental application.   The information provided in this email shall warrant this complaint as being acknowledged with a determination for being closed.   Thank you in advance for your time and consideration in this matter. Kind Regards, [redacted]Operations Manager