HiHopefully you have received all pics & infoSorry multiple emails, I took pictures of both sides of the machine to show that defect was only on sideI took other pics to show other parts rustedMy local rep [redacted] looked at this machine when I had other complaints on Quality issues they would not cover (canopy) they just blow it offNeither one of us noticed the frame at that ***e as it was insideThank you for your ***e in this matter [redacted] pics are from driver side no damage, these tube are welded shut at the manufacturer no water in or outUnless it was there from the start, no freezing Temps in ***, so water left in it would not froze until it was exposed to ny climate These are outdoor recreational vehicles& this one is new with only tentths of mileFrame expanded till it burst open like a water pipeI now believe they said to sell it so it can't be inspected, but it an be if neededOr to eliminate my claim I am looking for a minimum of $for usBut also to make sure they fix the problem on future & existing machine's& be held accountable See attachments Attachments image.jpg MB image.jpg image.jpg image.jpg Attachments image.jpg MB image.jpg image.jpg image.jpg Attachments image.jpg image.jpg image.jpg image.jpg
Hi [redacted] The part took a few months because due to the China factory management reorganization cause the lack of part temporary We suddenly have part because we decided to remove those parts from our units prior to you, that would cause we can't sell the whole vehicleWe are offering the cost of plastic or the plastic part if you can have the fading plastic part backPlease notice we can't determine the cost without seeing any receipts, especially for the case that original your request was $pay back to you, and then down to $260? Thanks
The damage to this unit is not to the frame, it is to the roll cageThe roll cage at the bottom is welded to the frameThere is really no new news or proof in what I received other than a copy of an email that one of the reps sent without authorizationOur rep is not a technical person and should not have offered any input on this matterOnly our technical supervisor has the authority to speak on warranty matters As I mentioned last week, the roll cage is not sealed against water which means water could get in the roll cage from several unsealed areas and it would also drain readilyThe unit had been at the dealership for months prior to being sold, stored outside over the winter and appears it was in standing water which would prevent water from draining from the roll cageHad the unit been stored inside in a show room this would never have been an issueWe will not warranty a unit that has weathered from being left out in the elements for monthsCommon sense dictates that you should not leave a brand new unit out like that and expect to sell it If this unit has been sold and the dealer has been paid he is free to handle the issue as he sees fit [redacted] * [redacted] * [redacted] * [redacted]
My response to The dealer is that he took delivery of the unit in question in January and reported the problem in May of I realize the winter was very harsh in [redacted] this year and the dealer stated that he had the units available for sale stored outsideAny machine stored outside in that weather is going to show deterioration under those conditionsI have personally observed most brands of UTV after being outside in weather and they show similar signs of wearThat is why most dealers will not store their ready to sell units outside but in a show room The issue of the roll cage holding water from production is non senseFirst of all the weather in [redacted] can be cold and severe and water would freeze in that climateThe production materials are stored in a factory and the tubing has bolt holes that would drain water if water were to get inThey are not water tight or air tightIf the unit were stored outside and covered with snow or sitting in water so the water could not escape it obviously would freeze in extreme cold and if it had nowhere to expand it could split the tubingIt is extremely unlikely that the tube would split unless it was under waterHe should have taken the care to keep the unit where it would be protected and displayed ready for sale [redacted] * [redacted] * [redacted] * [redacted]
This dealer submitted a complaint months after receiving the units he orderedThe units were delivered in brand new condition after being checked by our technical staff and were in good running orderWe received no complaints until this spring after the unit had been left outside for months
exposed to extremely harsh weather conditionsThe dealer submitted a warranty claim for damage he claimed as a result of weathering in the harsh conditionsWe denied the claim due to this condition being caused by the dealers lack of effort to keep the unit in a showroom environment and suitable for displayIt is our understanding that the unit has now been sold and we are waiting for the warranty registration to be submitted
This is a dealership and not a consumer complaint!
Hi ***
Per my understanding *** is working on a deal with you and the dealership and you were trying to say we agree something to you to the dealership and told us the dealership was agree something to youJust in case you are confused, we didn't agree anything to you, we are dealing with the dealershipPlease contact your dealership for details.
Thanks
Response to Case ***
On 7/3/2014, we received the warranty claim from our dealer for plastic body partsWe informed the dealer, however, that the plastic body parts are not under warrantyAt XY Powersports we value our customers and do our best to provide a high standard of customer serviceTherefore, we offered the customer a one-time only replacement on the plastic body parts as a gesture of goodwillWe presently have all the original parts for the customer in stock at our facility in *** **, and the parts turnaround time is usually less than days by the time a warranty claim is confirmedHowever, the customer asked us to provide him a different color other than the original equipment on his vehicleWe informed the dealer that we did not have the specific color the consumer requested in stock, and we would have to order them from China via ocean freight, considering the body parts are too big to be drop shippedOn 7/22/2014, we had ordered the specific plastic body parts for the customer from our factory in ChinaWe received some of the plastics successively and have been waiting to receive the remaining parts in order to ship them together to the dealership, which can be processed within a week
On 10/14/2014, we received another warranty claim from our dealer regarding the customer’s winch, but the dealer filed a warranty claim for a different type of winch which was not equipped on the consumer’s unit. Therefore the original warranty was declinedAfter reviewing the original warranty claim paperwork and communicating with the dealer, we honored and shipped the warranty replacement winch to the dealership on 11/21/2014, and it was delivered on 11/24/2014. ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***
XY Powersports does not engage in sales to the retail marketWe only sell to authorized dealers.
This is a third party complaint by a consumer who was sold a product by one of our dealersThe customer contacted the dealer regarding a problem with their engine and the dealer
advised them to bring the unit to them at the dealers shopWhen the unit was inspected by the dealer it was determined that the unit had been run without oil which resulted in damage to the engineThe customer was advised of the findings by the dealer and then called our company to request warranty serviceWhen asked about details of the damage the customer denied running the unit without oilXYP advised that our company is not licensed to perform service directly for the consumer per the statutes in the state of Pennsylvania
We advised we can only consider the qualified dealers professional opinion as to the damage and likely cause.
Don's Sports, the dealer, has been a dealer for us for about years and is well qualified with over years as a dealer
Hi. Hopefully you have received all pics & info. Sorry multiple emails, I took pictures of both sides of the machine to show that defect was only on 1 side. I took other pics to show other parts rusted. My local rep [redacted] looked at this machine when I had other complaints on Quality issues they would not cover (canopy) they just blow it off. Neither one of us noticed the frame at that [redacted]e as it was inside. Thank you for your [redacted]e in this matter. [redacted]
2 pics are from driver side no damage, these tube are welded shut at the manufacturer no water in or out. Unless it was there from the start, no freezing Temps in [redacted], so water left in it would not froze until it was exposed to ny climate. These are outdoor recreational vehicles. & this one is new with only 2 tentths of 1 mile. Frame expanded till it burst open like a water pipe. I now believe they said to sell it so it can't be inspected, but it an be if needed. Or to eliminate my claim. I am looking for a minimum of $2000.00 for us. But also to make sure they fix the problem on future & existing machine's. & be held accountable.
See attachments
They are no longer in business. I bought a [redacted] last year, it was not running correctly. A small crack was found in the transmission (from factory), as XY is no longer in business, the factory warranty I paid for is of no use. Luckily, the business I bought this from is doing everything they can to correct the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,[redacted] it never ends with you guys does it? the dealership knows nothing of this as of today 12-31-2014 , I also am a little tired of the back and forward cat mouse games, I want you to clearly state to me what action you have choosen please? either full refund of the 560.00 or the agreed to settle for less amount of 269.00 , its been a no brainer from the start yet you wanted to lie and say parts wernt even covered ?? when im holding the warranty contract in hand that clearly states replace free of charge and item defective from manufacturer , so yes it does cover it, now id like a direct answer please, yes were paying you in full of 560.00 or 269.00 us currency ? which have you choosen? thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,[redacted] 269.07 is materials the 560 was for labor and all.as far as the China parts that does not explain why you did not respond to my multiple American emails.the two hundred and sixty nine dollars and 70 cents was for materials only if you would rather pay the 560 then that is fine with me. Far as receipt goes [redacted] the dealership has been in contact with [redacted] at Xy. [redacted] has received the receipt from Jerry regarding the materials of 269.07 because you refuse to talk directly to me so jerry has forwarded the receipt to [redacted]. again if you would rather pay the 560 to cover the labor and materials then that is fine with us. Or you can agree to be $269 received which is meeting in the middle which is also only bought the materials cost it I am trying all that I can on this matter to get it resolved thank you
Hi [redacted]
The part took a few months because due to the China factory management reorganization cause the lack of part temporary.
We suddenly have part because we decided to remove those parts from our units prior to you, that would cause we can't sell the whole vehicle.
We are offering the cost of plastic or the plastic part if you can have the fading plastic part back.
Please notice we can't determine the cost without seeing any receipts, especially for the case that original your request was $560 pay back to you, and then down to $260?
Thanks
The damage to this unit is not to the frame, it is to the roll cage. The roll cage at the bottom is welded to the frame. There is really no new news or proof in what I received other than a copy of an email that one of the reps sent without authorization. Our rep is not a technical person and should not have offered any input on this matter. Only our technical supervisor has the authority to speak on warranty matters.
As I mentioned last week, the roll cage is not sealed against water which means water could get in the roll cage from several unsealed areas and it would also drain readily. The unit had been at the dealership for 8 months prior to being sold, stored outside over the winter and appears it was in standing water which would prevent water from draining from the roll cage. Had the unit been stored inside in a show room this would never have been an issue. We will not warranty a unit that has weathered from being left out in the elements for 8 months. Common sense dictates that you should not leave a brand new unit out like that and expect to sell it.
If this unit has been sold and the dealer has been paid he is free to handle the issue as he sees fit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]. AS [redacted] stated they are 1 piece welded, So how could we replace it? We requested a frame as that is the way it comes 1 Piece! This unit Has never seen Actual weather!! It was under a roof up on a staircase 2 feet off the ground. As shown in Documented pictures even for advertisement. & their own rep came out to view dealership. Including [redacted] That Quit their company. Reguardless His dates are even Inconstant. & these are UTV's Made for outdoor weather, Can he explain the rusted machines we purchased only after 2 months not in winter? , We documented & sent pics to XY Powersports of those also. [redacted] his salesman Had his own powersports company, How can he say he is not Quilified? Not authorised is differant. As far as Statement of Standing water? I am not in a flood Zone!! & have many other powersports & bikes ECT.. None Have Ever Rusted Or had any Of them Rusted at all. We have been at this location for 7 years. Never have we had to claim anything.... [redacted]
My response to The dealer is that he took delivery of the unit in question in January 2014 and reported the problem in May of 2014. I realize the winter was very harsh in ** this year and the dealer stated that he had the units available for sale stored outside. Any machine stored outside in that weather is going to show deterioration under those conditions. I have personally observed most brands of UTV after being outside in weather and they show similar signs of wear. That is why most dealers will not store their ready to sell units outside but in a show room.
The issue of the roll cage holding water from production is non sense. First of all the weather in [redacted] can be cold and severe and water would freeze in that climate. The production materials are stored in a factory and the tubing has bolt holes that would drain water if water were to get in. They are not water tight or air tight. If the unit were stored outside and covered with snow or sitting in water so the water could not escape it obviously would freeze in extreme cold and if it had nowhere to expand it could split the tubing. It is extremely unlikely that the tube would split unless it was under water. He should have taken the care to keep the unit where it would be protected and displayed ready for sale.
HiHopefully you have received all pics & infoSorry multiple emails, I took pictures of both sides of the machine to show that defect was only on sideI took other pics to show other parts rustedMy local rep [redacted] looked at this machine when I had other complaints on Quality issues they would not cover (canopy) they just blow it offNeither one of us noticed the frame at that ***e as it was insideThank you for your ***e in this matter [redacted] pics are from driver side no damage, these tube are welded shut at the manufacturer no water in or outUnless it was there from the start, no freezing Temps in ***, so water left in it would not froze until it was exposed to ny climate These are outdoor recreational vehicles& this one is new with only tentths of mileFrame expanded till it burst open like a water pipeI now believe they said to sell it so it can't be inspected, but it an be if neededOr to eliminate my claim I am looking for a minimum of $for usBut also to make sure they fix the problem on future & existing machine's& be held accountable See attachments Attachments image.jpg MB image.jpg image.jpg image.jpg Attachments image.jpg MB image.jpg image.jpg image.jpg Attachments image.jpg image.jpg image.jpg image.jpg
We had worked it out with dealer with this customer
Hi [redacted] The part took a few months because due to the China factory management reorganization cause the lack of part temporary We suddenly have part because we decided to remove those parts from our units prior to you, that would cause we can't sell the whole vehicleWe are offering the cost of plastic or the plastic part if you can have the fading plastic part backPlease notice we can't determine the cost without seeing any receipts, especially for the case that original your request was $pay back to you, and then down to $260? Thanks
The damage to this unit is not to the frame, it is to the roll cageThe roll cage at the bottom is welded to the frameThere is really no new news or proof in what I received other than a copy of an email that one of the reps sent without authorizationOur rep is not a technical person and should not have offered any input on this matterOnly our technical supervisor has the authority to speak on warranty matters As I mentioned last week, the roll cage is not sealed against water which means water could get in the roll cage from several unsealed areas and it would also drain readilyThe unit had been at the dealership for months prior to being sold, stored outside over the winter and appears it was in standing water which would prevent water from draining from the roll cageHad the unit been stored inside in a show room this would never have been an issueWe will not warranty a unit that has weathered from being left out in the elements for monthsCommon sense dictates that you should not leave a brand new unit out like that and expect to sell it If this unit has been sold and the dealer has been paid he is free to handle the issue as he sees fit [redacted] * [redacted] * [redacted] * [redacted]
My response to The dealer is that he took delivery of the unit in question in January and reported the problem in May of I realize the winter was very harsh in [redacted] this year and the dealer stated that he had the units available for sale stored outsideAny machine stored outside in that weather is going to show deterioration under those conditionsI have personally observed most brands of UTV after being outside in weather and they show similar signs of wearThat is why most dealers will not store their ready to sell units outside but in a show room The issue of the roll cage holding water from production is non senseFirst of all the weather in [redacted] can be cold and severe and water would freeze in that climateThe production materials are stored in a factory and the tubing has bolt holes that would drain water if water were to get inThey are not water tight or air tightIf the unit were stored outside and covered with snow or sitting in water so the water could not escape it obviously would freeze in extreme cold and if it had nowhere to expand it could split the tubingIt is extremely unlikely that the tube would split unless it was under waterHe should have taken the care to keep the unit where it would be protected and displayed ready for sale [redacted] * [redacted] * [redacted] * [redacted]
This dealer submitted a complaint months after receiving the units he orderedThe units were delivered in brand new condition after being checked by our technical staff and were in good running orderWe received no complaints until this spring after the unit had been left outside for months
exposed to extremely harsh weather conditionsThe dealer submitted a warranty claim for damage he claimed as a result of weathering in the harsh conditionsWe denied the claim due to this condition being caused by the dealers lack of effort to keep the unit in a showroom environment and suitable for displayIt is our understanding that the unit has now been sold and we are waiting for the warranty registration to be submitted
This is a dealership and not a consumer complaint!
Hi ***
Per my understanding *** is working on a deal with you and the dealership and you were trying to say we agree something to you to the dealership and told us the dealership was agree something to youJust in case you are confused, we didn't agree anything to you, we are dealing with the dealershipPlease contact your dealership for details.
Thanks
Response to Case ***
On 7/3/2014, we received the warranty claim from our dealer for plastic body partsWe informed the dealer, however, that the plastic body parts are not under warrantyAt XY Powersports we value our customers and do our best to provide a high standard of customer serviceTherefore, we offered the customer a one-time only replacement on the plastic body parts as a gesture of goodwillWe presently have all the original parts for the customer in stock at our facility in *** **, and the parts turnaround time is usually less than days by the time a warranty claim is confirmedHowever, the customer asked us to provide him a different color other than the original equipment on his vehicleWe informed the dealer that we did not have the specific color the consumer requested in stock, and we would have to order them from China via ocean freight, considering the body parts are too big to be drop shippedOn 7/22/2014, we had ordered the specific plastic body parts for the customer from our factory in ChinaWe received some of the plastics successively and have been waiting to receive the remaining parts in order to ship them together to the dealership, which can be processed within a week
On 10/14/2014, we received another warranty claim from our dealer regarding the customer’s winch, but the dealer filed a warranty claim for a different type of winch which was not equipped on the consumer’s unit. Therefore the original warranty was declinedAfter reviewing the original warranty claim paperwork and communicating with the dealer, we honored and shipped the warranty replacement winch to the dealership on 11/21/2014, and it was delivered on 11/24/2014. ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***
XY Powersports does not engage in sales to the retail marketWe only sell to authorized dealers.
This is a third party complaint by a consumer who was sold a product by one of our dealersThe customer contacted the dealer regarding a problem with their engine and the dealer
advised them to bring the unit to them at the dealers shopWhen the unit was inspected by the dealer it was determined that the unit had been run without oil which resulted in damage to the engineThe customer was advised of the findings by the dealer and then called our company to request warranty serviceWhen asked about details of the damage the customer denied running the unit without oilXYP advised that our company is not licensed to perform service directly for the consumer per the statutes in the state of Pennsylvania
We advised we can only consider the qualified dealers professional opinion as to the damage and likely cause.
Don's Sports, the dealer, has been a dealer for us for about years and is well qualified with over years as a dealer
Hi. Hopefully you have received all pics & info. Sorry multiple emails, I took pictures of both sides of the machine to show that defect was only on 1 side. I took other pics to show other parts rusted. My local rep [redacted] looked at this machine when I had other complaints on Quality issues they would not cover (canopy) they just blow it off. Neither one of us noticed the frame at that [redacted]e as it was inside. Thank you for your [redacted]e in this matter. [redacted]
2 pics are from driver side no damage, these tube are welded shut at the manufacturer no water in or out. Unless it was there from the start, no freezing Temps in [redacted], so water left in it would not froze until it was exposed to ny climate. These are outdoor recreational vehicles. & this one is new with only 2 tentths of 1 mile. Frame expanded till it burst open like a water pipe. I now believe they said to sell it so it can't be inspected, but it an be if needed. Or to eliminate my claim. I am looking for a minimum of $2000.00 for us. But also to make sure they fix the problem on future & existing machine's. & be held accountable.
See attachments
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They are no longer in business. I bought a [redacted] last year, it was not running correctly. A small crack was found in the transmission (from factory), as XY is no longer in business, the factory warranty I paid for is of no use. Luckily, the business I bought this from is doing everything they can to correct the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,[redacted] it never ends with you guys does it? the dealership knows nothing of this as of today 12-31-2014 , I also am a little tired of the back and forward cat mouse games, I want you to clearly state to me what action you have choosen please? either full refund of the 560.00 or the agreed to settle for less amount of 269.00 , its been a no brainer from the start yet you wanted to lie and say parts wernt even covered ?? when im holding the warranty contract in hand that clearly states replace free of charge and item defective from manufacturer , so yes it does cover it, now id like a direct answer please, yes were paying you in full of 560.00 or 269.00 us currency ? which have you choosen? thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,[redacted] 269.07 is materials the 560 was for labor and all.as far as the China parts that does not explain why you did not respond to my multiple American emails.the two hundred and sixty nine dollars and 70 cents was for materials only if you would rather pay the 560 then that is fine with me. Far as receipt goes [redacted] the dealership has been in contact with [redacted] at Xy. [redacted] has received the receipt from Jerry regarding the materials of 269.07 because you refuse to talk directly to me so jerry has forwarded the receipt to [redacted]. again if you would rather pay the 560 to cover the labor and materials then that is fine with us. Or you can agree to be $269 received which is meeting in the middle which is also only bought the materials cost it I am trying all that I can on this matter to get it resolved thank you
We had worked it out with dealer with this customer.
Hi [redacted]
The part took a few months because due to the China factory management reorganization cause the lack of part temporary.
We suddenly have part because we decided to remove those parts from our units prior to you, that would cause we can't sell the whole vehicle.
We are offering the cost of plastic or the plastic part if you can have the fading plastic part back.
Please notice we can't determine the cost without seeing any receipts, especially for the case that original your request was $560 pay back to you, and then down to $260?
Thanks
The damage to this unit is not to the frame, it is to the roll cage. The roll cage at the bottom is welded to the frame. There is really no new news or proof in what I received other than a copy of an email that one of the reps sent without authorization. Our rep is not a technical person and should not have offered any input on this matter. Only our technical supervisor has the authority to speak on warranty matters.
As I mentioned last week, the roll cage is not sealed against water which means water could get in the roll cage from several unsealed areas and it would also drain readily. The unit had been at the dealership for 8 months prior to being sold, stored outside over the winter and appears it was in standing water which would prevent water from draining from the roll cage. Had the unit been stored inside in a show room this would never have been an issue. We will not warranty a unit that has weathered from being left out in the elements for 8 months. Common sense dictates that you should not leave a brand new unit out like that and expect to sell it.
If this unit has been sold and the dealer has been paid he is free to handle the issue as he sees fit.
[redacted]
* [redacted]
* [redacted]
* [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]. AS [redacted] stated they are 1 piece welded, So how could we replace it? We requested a frame as that is the way it comes 1 Piece! This unit Has never seen Actual weather!! It was under a roof up on a staircase 2 feet off the ground. As shown in Documented pictures even for advertisement. & their own rep came out to view dealership. Including [redacted] That Quit their company. Reguardless His dates are even Inconstant. & these are UTV's Made for outdoor weather, Can he explain the rusted machines we purchased only after 2 months not in winter? , We documented & sent pics to XY Powersports of those also. [redacted] his salesman Had his own powersports company, How can he say he is not Quilified? Not authorised is differant. As far as Statement of Standing water? I am not in a flood Zone!! & have many other powersports & bikes ECT.. None Have Ever Rusted Or had any Of them Rusted at all. We have been at this location for 7 years. Never have we had to claim anything.... [redacted]
My response to The dealer is that he took delivery of the unit in question in January 2014 and reported the problem in May of 2014. I realize the winter was very harsh in ** this year and the dealer stated that he had the units available for sale stored outside. Any machine stored outside in that weather is going to show deterioration under those conditions. I have personally observed most brands of UTV after being outside in weather and they show similar signs of wear. That is why most dealers will not store their ready to sell units outside but in a show room.
The issue of the roll cage holding water from production is non sense. First of all the weather in [redacted] can be cold and severe and water would freeze in that climate. The production materials are stored in a factory and the tubing has bolt holes that would drain water if water were to get in. They are not water tight or air tight. If the unit were stored outside and covered with snow or sitting in water so the water could not escape it obviously would freeze in extreme cold and if it had nowhere to expand it could split the tubing. It is extremely unlikely that the tube would split unless it was under water. He should have taken the care to keep the unit where it would be protected and displayed ready for sale.
[redacted]
[redacted]
[redacted]
* [redacted]
* [redacted]
* [redacted]
[redacted]