XYZ Printing

Review: I purchased an XYZ Da Vinci 1.0 3D Printer from XYZ Printing in July of 2014. Six months later, the heated glass print bed, an integral part of the machine, broke due to uneven heating of the machine. All protocols were taken as advised by XYZ in their manual. However the glass still broke due to a large gouge being cracked during printing. I called XYZ and after numerous transfers and a poor connection, I was informed via email that since the printer was sold more than 90 days ago, specific parts such as the print bed and extruder would not be replaced. They recommended I purchase a new part at $60 plus S&H at my expense, though the parts are constantly out of stock by XYZ (presumably due to the need for frequent replacement by customers).

Selling a customer a product with sub-par materials that are prone to fail after a short period of time, and then forcing them to purchase replacement parts to keep their machines running as advertised is unethical and a poor business practice.Desired Settlement: I would like XYZ to send me a replacement part at their expense.