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Y and C Auto Repair

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Reviews Y and C Auto Repair

Y and C Auto Repair Reviews (7)

TO WHOM IT MAY CONCERN: On June *,around 3:PM [redacted] told us, his vehicle VW Golf has noise when he drivingSo the [redacted] life up the vehicle on the car lift, And notes the two front axles is in bad condition (Lose)And "Show [redacted] the problem with his axles"He agree to fix both axles for $oN June [redacted] when [redacted] pick up the vehicle [redacted] show him the two new axle been change and he is happy and paid the billAfter he took the vehicle and [redacted] notes there is a different noise when he step on gas padleso the [redacted] open the hood and saw the Eng mount is no good and need to be replace.nad also he notes the timing cover is missing too [redacted] told us he replace himselfYesterday [redacted] saw the two lose axles and now [redacted] explain to [redacted] his vehicle eng, mount is no good and that is two different noisethen [redacted] when across the street to the auto part story (State warehouse)and order the Eng mount for his car, The [redacted] from the parts story told us, We have the camera to proof he when under the car and saw the two lose axles and tell us to fix the axle on June [redacted] , I thank he is trying to scam us and he know what he is doing

The
noise *** *** described was fixedI explained to him what the noise was
and also showed himAfter the issue was resolved *** *** said that the
noise was still presentso we proceeded to check the vehicle againWhen we
checked the vehicle for the second time we noticed that the engine mount was
also badWe explained to *** *** that it was a different noise and
showed him the mount that was bad the same way we showed him the axlesHe
stated one noise and once that issue was resolved he said it was anotherBoth
times we showed *** *** the parts while still on his vehicle that were
damagedwhen we explained about the mount, he got very hostile and
threateningHe said that we didn't fix his problem and we would see the
outcomeAfter that we knew it was time to finish the conversation because he
was threating and not listening
So we removed his vehicle from the premise and told *** *** to leave
before I call the police because he was threat to the staffHe left the
premises and called the police and they explained to him that " this would
be a civil matter

TO WHOM IT MAY CONCERN: On June *,around 3:PM*** told us, his vehicle VW Golf has noise when he drivingSo the *** life up the vehicle on the car lift, And notes the two front axles is in bad condition (Lose)And "Show *** *** the problem with his axles"He agree
to fix both axles for $oN June * when *** *** pick up the vehicle*** show him the two new axle been change and he is happy and paid the billAfter he took the vehicle and *** *** notes there is a different noise when he step on gas padleso the *** open the hood and saw the Eng mount is no good and need to be replace.nad also he notes the timing cover is missing too*** *** told us he replace himselfYesterday *** *** saw the two lose axles and now *** explain to *** *** his vehicle eng, mount is no good and that is two different noisethen *** *** when across the street to the auto part story (State warehouse)and order the Eng mount for his car, The *** from the parts story told us, We have the camera to proof he when under the car and saw the two lose axles and tell us to fix the axle on June * , I thank he is trying to scam us and he know what he is doing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello : I'll proceed to break  down the answer.a) On June *,2015 around 3:10 PM. [redacted] told us, his vehicle 2001 VW Golf has noise when he driving. So the [redacted] life up the vehicle on the car lift        THAT'S EXACTLY WHAT I'M ARGUING ABOUT: The [redacted] asked me what was wrong with the vehicle and reply: there is a rumbling noise and sometimes a "clack" noise.    Also I had asking to get with me in the car to go around the corner for a test drive. he refuse it and drive the car to the lift. After 10 min waiting. ( shop full of vehicles with their owner next to each car) but with me he made me wait outside... he assures that the noise it's coming from the axels. Also there should be a video about that moment. I insist to him if he was sure about that and his answer was ...."Why are you questioned me? "B) After he took the vehicle and [redacted] notes there is a different noise when he step on gas padle. so the [redacted] open the hood and saw the Eng mount is no good and need to be replace.nad also he notes the timing cover is missing too. [redacted] told us he replace himself.   After I had giving the  money and shake hand with the [redacted] I got inside my vehicle inside the shop and felt the same noise as I had come in from the beginning. Yes the timing belt cover was missing but that has nothing to do with the problem that I drove my car IN. At that moment was the first time the [redacted] was actually open the hood on the car. If he would bother to come with me for 30 seconds would find out what was the problem " THAT I COULDN'T FIGURE IT OUT MYSELF"c) then [redacted] when across the street to the auto part story (State warehouse)and order the Eng mount for his car, The [redacted] from the parts story told us, We have the camera to proof he when under the car and saw the two lose axles and tell us to fix the axle on June * , 2015. I thank he is trying to scam us and he know what he is doing. "YES I HAD WAITED OUTSIDE" for 1 hour until police came and explain to me that it was a civil matter:  " State parts wharehouse " located across the street from this "shop" are the ones who recommend to them. I hesitated in the beginning because the language barrier. they business are main on the oriental side (Chinese) but they said that they are very good and fast.Personally I drive about 150 miles a day to make a living with this vehicle so after when to pick up the part from them, I needed up borrowing money to fix again the vehicle."YES" i'm on the camera, "YES" I had pay my bill and shake a hand "YES" the [redacted] drove the car outside living me no choise more than leave the premises.'YES" Yes I was fiurius and went across the street to asked what kind of recommendation was that ?"YES" I understood that it was a language barrier between the [redacted] and me , but since I'm a [redacted], I'm always trying to give a opportunity to different cultures. I left the premises with the right foot, and trying to solved this problem with justice.   [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello : I'll proceed to break  down the answer.a) On June *,2015 around 3:10 PM. [redacted] told us, his vehicle 2001 VW Golf has noise when he driving. So the [redacted] life up the vehicle on the car lift        THAT'S EXACTLY WHAT I'M ARGUING ABOUT: The [redacted] asked me what was wrong with the vehicle and reply: there is a rumbling noise and sometimes a "clack" noise.    Also I had asking to get with me in the car to go around the corner for a test drive. he refuse it and drive the car to the lift. After 10 min waiting. ( shop full of vehicles with their owner next to each car) but with me he made me wait outside... he assures that the noise it's coming from the axels. Also there should be a video about that moment. I insist to him if he was sure about that and his answer was ...."Why are you questioned me? "B) After he took the vehicle and [redacted] notes there is a different noise when he step on gas padle. so the [redacted] open the hood and saw the Eng mount is no good and need to be replace.nad also he notes the timing cover is missing too. [redacted] told us he replace himself.   After I had giving the  money and shake hand with the [redacted] I got inside my vehicle inside the shop and felt the same noise as I had come in from the beginning. Yes the timing belt cover was missing but that has nothing to do with the problem that I drove my car IN. At that moment was the first time the [redacted] was actually open the hood on the car. If he would bother to come with me for 30 seconds would find out what was the problem " THAT I COULDN'T FIGURE IT OUT MYSELF"c) then [redacted] when across the street to the auto part story (State warehouse)and order the Eng mount for his car, The [redacted] from the parts story told us, We have the camera to proof he when under the car and saw the two lose axles and tell us to fix the axle on June * , 2015. I thank he is trying to scam us and he know what he is doing. "YES I HAD WAITED OUTSIDE" for 1 hour until police came and explain to me that it was a civil matter:  " State parts wharehouse " located across the street from this "shop" are the ones who recommend to them. I hesitated in the beginning because the language barrier. they business are main on the oriental side (Chinese) but they said that they are very good and fast.Personally I drive about 150 miles a day to make a living with this vehicle so after when to pick up the part from them, I needed up borrowing money to fix again the vehicle."YES" i'm on the camera, "YES" I had pay my bill and shake a hand "YES" the [redacted] drove the car outside living me no choise more than leave the premises.'YES" Yes I was fiurius and went across the street to asked what kind of recommendation was that ?"YES" I understood that it was a language barrier between the [redacted] and me , but since I'm a [redacted], I'm always trying to give a opportunity to different cultures. I left the premises with the right foot, and trying to solved this problem with justice.   [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

TO WHOM IT MAY CONCERN: On June *,2015 around 3:10 PM. [redacted] told us, his vehicle 2001 VW Golf has noise when he driving. So the [redacted] life up the vehicle on the car lift, And notes the...

two front axles is in bad condition (Lose). And "Show [redacted] the problem with his axles". He agree to fix both axles for $360. oN June * 2015 when [redacted] pick up the vehicle. [redacted] show him the two new axle been change and he is happy and paid the bill. After he took the vehicle and [redacted] notes there is a different noise when he step on gas padle. so the [redacted] open the hood and saw the Eng mount is no good and need to be replace.nad also he notes the timing cover is missing too. [redacted] told us he replace himself. Yesterday [redacted] saw the two lose axles and now [redacted] explain to [redacted] his vehicle eng, mount is no good and that is two different noise. then [redacted] when across the street to the auto part story (State warehouse)and order the Eng mount for his car, The [redacted] from the parts story told us, We have the camera to proof he when under the car and saw the two lose axles and tell us to fix the axle on June * , 2015. I thank he is trying to scam us and he know what he is doing.

Review: The vehicle: Green VW golf 2001. Left the vehicle On June [redacted],2015 with a rumbling noise on the right front of of the car. [redacted] took the car without any single test , put it on the Lift and claim that it was the two axle problem and need to be replaced. I asked "are you for sure about it"? and [redacted] reply "yes"!! Amount agreed $360 labor included.Next day June [redacted], I pick up the car Pay cash for the service and proceed to sit into the car. SAME RUMBLING NOISE, but very strong this time. I mentioned to the [redacted] and he proceed to do more testing in the car. He fund out that it was a mounting Engine support problem. He alleges that he didn't know about it, But I reply to him "that was the whole reason I walked into your shop" "THE RUMBLING LOUD NOISE" witch is After the repair they make and took my money the Engine Mount. After asking a few time what are we going to do about it...He proceed to drive my car outside the shop and in front of many clients yells to me "DON'T COME BACK ANYMORE" I had contact the police but they said it was a civil matter...nothing they can do about itIn a few words: [redacted] never performed a test to find out the noise, after fixed Noise continued but he lied to me claiming it was fixed My axles in the car were fine. I never entered the shop claiming to do anything with the axels. It was the [redacted]"s callDesired Settlement: I can't drive my car, I need to take it to another shop and fix it, but I like to a fully refund and a apology for his behavior and the shame he makes me felt in front of all the people at that time

Business

Response:

TO WHOM IT MAY CONCERN: On June *,2015 around 3:10 PM. [redacted] told us, his vehicle 2001 VW Golf has noise when he driving. So the [redacted] life up the vehicle on the car lift, And notes the two front axles is in bad condition (Lose). And "Show [redacted] the problem with his axles". He agree to fix both axles for $360. oN June * 2015 when [redacted] pick up the vehicle. [redacted] show him the two new axle been change and he is happy and paid the bill. After he took the vehicle and [redacted] notes there is a different noise when he step on gas padle. so the [redacted] open the hood and saw the Eng mount is no good and need to be replace.nad also he notes the timing cover is missing too. [redacted] told us he replace himself. Yesterday [redacted] saw the two lose axles and now [redacted] explain to [redacted] his vehicle eng, mount is no good and that is two different noise. then [redacted] when across the street to the auto part story (State warehouse)and order the Eng mount for his car, The [redacted] from the parts story told us, We have the camera to proof he when under the car and saw the two lose axles and tell us to fix the axle on June * , 2015. I thank he is trying to scam us and he know what he is doing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello : I'll proceed to break down the answer.a) On June *,2015 around 3:10 PM. [redacted] told us, his vehicle 2001 VW Golf has noise when he driving. So the [redacted] life up the vehicle on the car lift THAT'S EXACTLY WHAT I'M ARGUING ABOUT: The [redacted] asked me what was wrong with the vehicle and reply: there is a rumbling noise and sometimes a "clack" noise. Also I had asking to get with me in the car to go around the corner for a test drive. he refuse it and drive the car to the lift. After 10 min waiting. ( shop full of vehicles with their owner next to each car) but with me he made me wait outside... he assures that the noise it's coming from the axels. Also there should be a video about that moment. I insist to him if he was sure about that and his answer was ...."Why are you questioned me? "B) After he took the vehicle and [redacted] notes there is a different noise when he step on gas padle. so the [redacted] open the hood and saw the Eng mount is no good and need to be replace.nad also he notes the timing cover is missing too. [redacted] told us he replace himself. After I had giving the money and shake hand with the [redacted] I got inside my vehicle inside the shop and felt the same noise as I had come in from the beginning. Yes the timing belt cover was missing but that has nothing to do with the problem that I drove my car IN. At that moment was the first time the [redacted] was actually open the hood on the car. If he would bother to come with me for 30 seconds would find out what was the problem " THAT I COULDN'T FIGURE IT OUT MYSELF"c) then [redacted] when across the street to the auto part story (State warehouse)and order the Eng mount for his car, The [redacted] from the parts story told us, We have the camera to proof he when under the car and saw the two lose axles and tell us to fix the axle on June * , 2015. I thank he is trying to scam us and he know what he is doing. "YES I HAD WAITED OUTSIDE" for 1 hour until police came and explain to me that it was a civil matter: " State parts wharehouse " located across the street from this "shop" are the ones who recommend to them. I hesitated in the beginning because the language barrier. they business are main on the oriental side (Chinese) but they said that they are very good and fast.Personally I drive about 150 miles a day to make a living with this vehicle so after when to pick up the part from them, I needed up borrowing money to fix again the vehicle."YES" i'm on the camera, "YES" I had pay my bill and shake a hand "YES" the [redacted] drove the car outside living me no choise more than leave the premises.'YES" Yes I was fiurius and went across the street to asked what kind of recommendation was that ?"YES" I understood that it was a language barrier between the [redacted] and me , but since I'm a [redacted], I'm always trying to give a opportunity to different cultures. I left the premises with the right foot, and trying to solved this problem with justice. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The

noise [redacted] described was fixed. I explained to him what the noise was

and also showed him. After the issue was resolved [redacted] said that the

noise was still present. so we proceeded to check the vehicle again. When we

checked the vehicle for the second time we noticed that the engine mount was

also bad. We explained to [redacted] that it was a different noise and

showed him the mount that was bad the same way we showed him the axles. He

stated one noise and once that issue was resolved he said it was another. Both

times we showed [redacted] the parts while still on his vehicle that were

damaged. when we explained about the mount, he got very hostile and

threatening. He said that we didn't fix his problem and we would see the

outcome. After that we knew it was time to finish the conversation because he

was threating and not listening.

So we removed his vehicle from the premise and told [redacted] to leave

before I call the police because he was threat to the staff. He left the

premises and called the police and they explained to him that " this would

be a civil matter.

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Description: AUTO REPAIR - MAINTENANCE

Address: 33-43 Prince Street, Flushing, New York, United States, 11354-2730

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