I am currently pursuing legal action against Y Charter over the AWFUL, DIRTY and UNSAFE conditions under which they operated our charter We are incredibly disappointed with the state of the boat, the incompetent crew, the staff at Y Charter and the fact that THEY CONSCIOUSLY BROKE THE LAW!!
We hired Y Charter for a weekend charter for a family birthday back in NovemberHowever, because of the following reasons, we were forced to gather our belongings in the middle of the first night and disembark, forcing many us to check into a nearby hotel at three o'clock in the morning:
The boat was filthy inside and out and looked NOTHING like the pictures they provided us withUpon arrival we told Y Charter and tried to have this corrected but we were dismissed and told there was nothing they could do so we tried to make the best of it
The shower in the master cabin flowed with scalding hot water and the door latch was broken which is a major fire hazardThey managed to fix the water after a guest nearly burnt himself but the latch remained brokenThe knobs in the master cabin were also rusted shut
Our float plan was not executed as they kept switching marinas on usAt first we were scheduled to embark at South Beach Marina but ON THE MORNING OF AND WITHOUT NOTICE they switched it to BaysideThe charter had been planned months in advance and it wasn't until minutes before we were set to start that they notified us of the change!!!!!
Lastly, the most concerning part of our charter happened when we arrived back on the boat the first night after having a birthday dinner on South BeachWe got back on the boat and found that THE ENTIRE CREW WAS ASLEEP in their cabins - NO ONE WAS ON WATCH!!! All of our belongings were left on the boat and could have easily been stolen while we were awayIt is MARITIME LAW that at least one crew member is on watch whether we are on the boat or notWhat if someone fell? Got hurt? Needed something? No one was awakeMy husband had to go to the crew courters to wake the captain up and let him know the situation - and to make matters worse it was as if they were upset at us!!!
I'm sure the boat owner would not be happy with the state of his boat and the way the crew handled the charter
Bottom line, STEER CLEAR OF Y CHARTER MIAMI!!! Whether you are thinking about adding your boat to their fleet or looking to charter, they could care less about your experience and are only concerned with profitThere are so many other charter companies in the Miami area I would be happy to recommend
I am currently pursuing legal action against Y Charter over the AWFUL, DIRTY and UNSAFE conditions under which they operated our charter We are incredibly disappointed with the state of the boat, the incompetent crew, the staff at Y Charter and the fact that THEY CONSCIOUSLY BROKE THE LAW!!
We hired Y Charter for a weekend charter for a family birthday back in NovemberHowever, because of the following reasons, we were forced to gather our belongings in the middle of the first night and disembark, forcing many us to check into a nearby hotel at three o'clock in the morning:
The boat was filthy inside and out and looked NOTHING like the pictures they provided us withUpon arrival we told Y Charter and tried to have this corrected but we were dismissed and told there was nothing they could do so we tried to make the best of it
The shower in the master cabin flowed with scalding hot water and the door latch was broken which is a major fire hazardThey managed to fix the water after a guest nearly burnt himself but the latch remained brokenThe knobs in the master cabin were also rusted shut
Our float plan was not executed as they kept switching marinas on usAt first we were scheduled to embark at South Beach Marina but ON THE MORNING OF AND WITHOUT NOTICE they switched it to BaysideThe charter had been planned months in advance and it wasn't until minutes before we were set to start that they notified us of the change!!!!!
Lastly, the most concerning part of our charter happened when we arrived back on the boat the first night after having a birthday dinner on South BeachWe got back on the boat and found that THE ENTIRE CREW WAS ASLEEP in their cabins - NO ONE WAS ON WATCH!!! All of our belongings were left on the boat and could have easily been stolen while we were awayIt is MARITIME LAW that at least one crew member is on watch whether we are on the boat or notWhat if someone fell? Got hurt? Needed something? No one was awakeMy husband had to go to the crew courters to wake the captain up and let him know the situation - and to make matters worse it was as if they were upset at us!!!
I'm sure the boat owner would not be happy with the state of his boat and the way the crew handled the charter
Bottom line, STEER CLEAR OF Y CHARTER MIAMI!!! Whether you are thinking about adding your boat to their fleet or looking to charter, they could care less about your experience and are only concerned with profitThere are so many other charter companies in the Miami area I would be happy to recommend