I am in receipt of your letter for e above complaint dated 07/in it you state that you had sent it to us weeks prior, which we never receivedI see you are mailing these notices out to our old address please update your system with our new address as listed above /> [redacted] made an online booking through our website on June 12th, to ship a motorcycle from Belvidere, IL to [Box Elder, SDIn his booking he noted that the motorcycle was available for pick up from June 17th, His motorcycle was scheduled for pick up between 6/16-20/and a booking number was assigned to the shipment SMAn email was sent out to [redacted] informing all the above, seecopy attached marked as "A" While to [redacted] this might look like a hour journey as the crow fly's it is most definitely not so in logisticsBoth origin and destination are out of the way places The way it works in our business b send out a truck to pick his motorcycle and bring it back to our main hub in Chicago, ILWhich took place on 6/20/From their once we have a full load we send it our Minneapolis, MN terminal for delivery to Box Elder, SD Once they have a full they send out a truck that delivers and picks up the whole of SD & ND As part of the package of documents that [redacted] received on his on line booking wasFrequently Asked Questions see attached marked as "B" & "C"See question on "B"Q - How long does it take to ship my motorcycle? A - Transit times depend on shipping distance, weather, road conditions and frequency on specific routesTypical transit times range between S - days Mr [redacted] 's motorcycle was picked up on 6/20/and delivered at 9:00am on 7/2/ which is days from pick up to delivery the shipment was not lateAttached is a copy of the shipment tracking marked "D" It is unfortunate that we did not meet Mr [redacted] 's expectations but in reality we actually did exactly what we told him we would doHis motorcycle was delivered to him in good condition in a timely manner We are closing this inquiry in our system Sincerely, [redacted] General Manager
A-A AUTO TRANSPORT West End Street Limited Arjons Drive, Suite San Diego, California (800) 466-(858) 578-FAX (858) 578- [email protected] March 27, Revdex.com Viewridge Ave# San Diego, CA Case ID # [redacted] Dear [redacted] , I am in receipt of your letter for the above complaint dated 03/24/ After reading Mr [redacted] 's complaint letterI was dismayed to see how many inaccuracies there are in it and we respond as follows Mr [redacted] contacted our offices on 03/14/to get a quote for a shipment of a gray Nissan Sentra from Groveport, OH to San Diego, CAMr [redacted] dealt with *** in our office who mailed out the shipping contract and noted on the contract that the first available date for pick up was 03/28/per Mr [redacted] request On 03/19/Mr [redacted] came·into our office returning the signed contract and a check in the amount of $945.00, which was payment for the shipment to this point everything is accurate On 03/20/the dispatcher in our office was scheduling the transport of Mr [redacted] 's vehicle and had a truck in the Ohio area around 03/24-26/The dispatcher asked *** to contact Mr [redacted] to see if it would be ok to pick up between 03/24-26/14, which [redacted] did and Mr [redacted] told him he would have to check and get back to himThe mere fact that Mr [redacted] said he would have check and get back to [redacted] proves that this was not scheduled for one specific day, which we would never do anyway on any shipment Later the same day Mr [redacted] called back to say the vehicle could not pick up before the 3/so [redacted] told him that the dispatcher said he is not sure exactly when the next truck would be back in that area Mr [redacted] then told [redacted] that the vehicle had to pick up on 3/only, so *** explained to him that it doesn't work like that and that shipments have a business day window for pick up which would have made the window for this shipment 3/28-4/I am inserting a copy of clause in our terms and conditions that Mr [redacted] signed which, states that we do not guarantee pick dates • "A-A Auto Transport does not guarantee piand delivery dates or in-transit timesAll dates and assertions made by A-A Auto Transport are the best estimates available at the time the assertion was madeAs such, A-A Auto Transport will not honor any auto rental accruals under any circumstances•• [redacted] told Mr [redacted] that the only way to get this picked up on 3/would be to change his booking to a guaranteed service and that the additional cost for this service is $Reason been that we would get a local tow company in the area of Groveport, OH to go pick up the vehicle, take it back to there terminal and hold it till our truck gets to the areaThey charge for the tow and storage hence the $charge for guaranteed, service Mr [redacted] said he wanted to cancel and get his money back, [redacted] explained to him that no company would give him a guaranteed pick up for one day only without charging a feeMr [redacted] still wanted to cancel [redacted] came to me to ask about the reimbursement of the $and I told him that the client would have to wait a week as we had just deposited the check the day before and we would have to wait for it to clear our account first [redacted] relayed this back to the client, who immediately said that the check he gave us was a cashier check I checked the copy of the check that was attached to his order and indeed it was a cashier checkWe told Mr [redacted] that he could come in the next day Friday 03/21/and accounting department would cut him a check Mr [redacted] came in on Friday 03/21/and received his refund check #in the amount of$from Ashley in our office In our industry there is no one day pick up as a car carrier takes vehicles and is depended on traffic, weather and other clients, so for that reason pick ups are generally windows of to daysThe DOT only allows drivers to drive for a maximum of hours a day and then the have to shut down If Mr [redacted] did not understand the process then I apologies But this did not affect Mr [redacted] in anyway and I hope he got his vehicle This matter is now closed in our system Sincerely, [redacted] General Manager
I have video prove regarding all the mattersi have one of your drivers on video saying that the car was drivable and proceeds to drive it off the ramp without problemsnext the boost controlller does have bearing on the car because it turns on when the car is turned onthe part was fully functional when it leftyou never even responded to my emails about ityou're saying I accepted the but I didnt say I didnt qant my full you simply said do I want the and of course I doyou have falsely made claims about the location of my car before so my car being in Niagara falls is not my fault because I never received a call about it until me and the seller callednot for nothing you stated on the phone the reason my car was held up in BUFFALO was because of in issue with my key which is why you only offered but that was a lieonce again I have video showing my key works without a problemive read all of your responses on the other compliants you guys dont take responsibilityfor anything Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all, this statement is not correct, "once the vehicle got to warmer temperatures the vehicle did start and for that reason we only charged him $200..." The $charge was determined right away when the truck driver picked up my car from my friend's house where I left itThe email they sent me (attached) shows that the price was already negotiated for $2,which included $additional charge (not $500)And, this email was sent on January 9thMy car was picked up on January 8th late afternoonThe reason why they charged $initially (not $500) is probably because I wasn't aware of that the car wouldn't start on that day, because it was working just fine! So, the bottom line is that both the transporter and I didn't know that my car would work again once the weather warms up when we negotiated the additional charge of $ And, the most mysterious thing is that the car has been working fine in Winnipeg In January/February, Winnipeg gets down to -degreeAnd, my car just works fineSo, it doesn't really make sense that my car didn't start because of the cold weatherI have my own theory why my car didn't start on that day, and here are the facts: My friend was there when my car was picked up, because I was already in WinnipegAnd, my friend is a doctor, so he doesn't know anything about carsThe truck driver strongly suggested that I allow him to take my car to the auto repair shop which is owned by his friendHe assured me that his friend will be able to fix itTypically, in this type of situation, it is very probable that the truck driver receives commission from the repair shopThe truck driver opened the hood to try to jump itIf he did something else, my friend wouldn't know itThe truck driver is very knowledgeable about cars, so he could've easily set up my car not to start when my friend tried Of course, I cannot prove this theory, so I won't sue themHowever, I demand that they make a partial refund of the $which was charged for non-working condition, because at least, my car "restarted working" on the way] Regards, [redacted] **
I would never ever recommend this company!!!!! first they make me wait weeks to have the truck picked up and the driver doesnt have the decency to call in advance, just shows up days latethe truck took days to come from vancouver to new mexico when I was told 8-the truck came damaged and I was argued with saying it was like thatwhich I know it wasnt because I have pictures of it being loaded on the truckI hired a customs broker through this company and they didnt even do my paperwork right! I was denied at the mvdevery time I called they were rude like it was my fault the delivery took so long and like I was the one at wrongabsolute joke of a company!!!!!!!!!!
On time great customer serviceI love the online tracking featureAnd being able to have my own agent to check with I worked with Debi at 1AAMotorcycles.com and she is the only one I will allow to set up my shipmentsHeck I might even offer her a jobDebi has worked at AA For the whole time I have been shipping motorcycles Before we set up an order Debi is able to contact dispatch and verify if my pick up can happen during the time frame I needIf I could [redacted] Debi up and keep her for myself I certainly wouldShe is the best in my book
Dear [redacted] , I am in receipt of your letter for the above complaint dated 03/23/and respond asfollows I have read what the client said in his letter and our position in this matter remains thesame The non-running fee is covered in transport agreement as laid out below.In our transport agreement signed for by Mr [redacted] clause states that all vehiclestendered for transportation and was not previously disclosed as inoperable wiD besubject to a minimum additional charge of $A copy of the signed documentis attached In lieu of the above we are denying Mr**'s partial refund request and are closing thisinquiry in our system
I am in receipt of your letter for the above complaint email dated 03/23/and respond as followsI have read what the client said in his letter and our position in this matter remains the SalimlèThe non-running fee is covered in transport agreement clause as laid out belowSee attachment marked “A”All non-operational vehicles or vehicles without a functional foot brake and e-brake tendered for transportation that were not previously disclosed at the time of booking will be charged a minimum of an additional $If a vehicle is tendered for shipment and later becomes non-operational or the foot and/or e-brake does not work, the non-operational fee will be added on to the amount to be collected, as well as any other charges necessary to accomplish deliveryMr [redacted] vehicle became Non Operable in transit hence the additional $600,charge that was assessed to himThis vehicle went from Ottawa, ON to our terminal in Ingersoll, ON then from our terminal in Ingersoll, ON to our terminal in Niagara Falls, NYPrior to leaving our terminal in Niagara Falls, NY to deliver to Mr [redacted] in Middle Island, NY we put the vehicle's battery on a 48-hour charge that way when he claims the vehicle drove off the truck is because we put the vehicle on a chargeAll vehicles have to be operational through out the transit it is not the driver responsibility to jump start or charge a vehicle every time he moves it around which can be quite a few times while in transit, such vehicles are deemed non runnersAs the vehicle was at our Niagara Falls, NY terminal for about a week we took it upon ourselves to put the vehicle on a charge to see if this would rectify the problemWhen Mr [redacted] requested that we refund his non-running fee of $we agreed to credit him half the charge $Mr [redacted] accepted this offer see attached email marked “B” where he accepts thisI have also attached a copy of the credit back to Mr [redacted] ’s credit card see attached marked “C” The next thing Mr [redacted] goes on about is something called HKS EVC-S boost controller, this has no bearing on the transportation it is not something we would use and is a mechanical / electronic item types and is not something covered under our insurance, see clause of the attached agreement marked Marked “D”Lastly the customs documents that Mr [redacted] is requesting come from US Customs and is not in our controlAttached is an email where we notify Mr [redacted] that neither have we received a copy of his customs documents, once we receive our copy we will scan him a copySee attachment marked “E”On the 22" of March we received our copy of Mr [redacted] ’s customs documents which we forwarded to his email please see attached email and customs documentation marked “F, G, & H”Lastly Mr [redacted] is requesting certified copies of his customs documentation and this he will need to obtain from the customs brokerFor a certified copy he would need contact [redacted] and should speak with [redacted] ***In lieu of the above we are closing this inquiry in our system and in future, do not email us customer complaints we will only respond to hard copies sent by regular USPS mail
I have already addressed all the issues in the rebuttal in my previous response and that is our final responseHis request for a full refund of the $is denied he accepted the $refund as settlement in writing which I furnished you a copy in my earlier responseAs for the boost controller I don't know what that is but it is not covered in terms of our agreement that was signed by Mr [redacted] a copy of our terms in the agreement was sent to you also with our earlier response so that is also deniedAs for his paperwork we are not US Customs and they are the ones that were supposed to send him the original documents, we sent him our copy but he needs a stamped copy he will have to get it from customsI did supply you in our earlier response the details of who he has to contact to get a certified copy of his Customs documentation, here it is againFor a certified copy he would need contact [redacted] on [redacted] and should speak with [redacted] ***This is now closed in our system and we will not address any further communication in regards to this clientOn a further note please send any complaint requests in the future to us by USPS mail and not by email as I don't often check the email for such correspondence Thanks, [redacted]
I am in receipt of your letter for e above complaint dated 07/in it you state that you had sent it to us weeks prior, which we never receivedI see you are mailing these notices out to our old address please update your system with our new address as listed above /> [redacted] made an online booking through our website on June 12th, to ship a motorcycle from Belvidere, IL to [Box Elder, SDIn his booking he noted that the motorcycle was available for pick up from June 17th, His motorcycle was scheduled for pick up between 6/16-20/and a booking number was assigned to the shipment SMAn email was sent out to [redacted] informing all the above, seecopy attached marked as "A" While to [redacted] this might look like a hour journey as the crow fly's it is most definitely not so in logisticsBoth origin and destination are out of the way places The way it works in our business b send out a truck to pick his motorcycle and bring it back to our main hub in Chicago, ILWhich took place on 6/20/From their once we have a full load we send it our Minneapolis, MN terminal for delivery to Box Elder, SD Once they have a full they send out a truck that delivers and picks up the whole of SD & ND As part of the package of documents that [redacted] received on his on line booking wasFrequently Asked Questions see attached marked as "B" & "C"See question on "B"Q - How long does it take to ship my motorcycle? A - Transit times depend on shipping distance, weather, road conditions and frequency on specific routesTypical transit times range between S - days Mr [redacted] 's motorcycle was picked up on 6/20/and delivered at 9:00am on 7/2/ which is days from pick up to delivery the shipment was not lateAttached is a copy of the shipment tracking marked "D" It is unfortunate that we did not meet Mr [redacted] 's expectations but in reality we actually did exactly what we told him we would doHis motorcycle was delivered to him in good condition in a timely manner We are closing this inquiry in our system Sincerely, [redacted] General Manager
A-A AUTO TRANSPORT West End Street Limited Arjons Drive, Suite San Diego, California (800) 466-(858) 578-FAX (858) 578- [email protected] March 27, Revdex.com Viewridge Ave# San Diego, CA Case ID # [redacted] Dear [redacted] , I am in receipt of your letter for the above complaint dated 03/24/ After reading Mr [redacted] 's complaint letterI was dismayed to see how many inaccuracies there are in it and we respond as follows Mr [redacted] contacted our offices on 03/14/to get a quote for a shipment of a gray Nissan Sentra from Groveport, OH to San Diego, CAMr [redacted] dealt with *** in our office who mailed out the shipping contract and noted on the contract that the first available date for pick up was 03/28/per Mr [redacted] request On 03/19/Mr [redacted] came·into our office returning the signed contract and a check in the amount of $945.00, which was payment for the shipment to this point everything is accurate On 03/20/the dispatcher in our office was scheduling the transport of Mr [redacted] 's vehicle and had a truck in the Ohio area around 03/24-26/The dispatcher asked *** to contact Mr [redacted] to see if it would be ok to pick up between 03/24-26/14, which [redacted] did and Mr [redacted] told him he would have to check and get back to himThe mere fact that Mr [redacted] said he would have check and get back to [redacted] proves that this was not scheduled for one specific day, which we would never do anyway on any shipment Later the same day Mr [redacted] called back to say the vehicle could not pick up before the 3/so [redacted] told him that the dispatcher said he is not sure exactly when the next truck would be back in that area Mr [redacted] then told [redacted] that the vehicle had to pick up on 3/only, so *** explained to him that it doesn't work like that and that shipments have a business day window for pick up which would have made the window for this shipment 3/28-4/I am inserting a copy of clause in our terms and conditions that Mr [redacted] signed which, states that we do not guarantee pick dates • "A-A Auto Transport does not guarantee piand delivery dates or in-transit timesAll dates and assertions made by A-A Auto Transport are the best estimates available at the time the assertion was madeAs such, A-A Auto Transport will not honor any auto rental accruals under any circumstances•• [redacted] told Mr [redacted] that the only way to get this picked up on 3/would be to change his booking to a guaranteed service and that the additional cost for this service is $Reason been that we would get a local tow company in the area of Groveport, OH to go pick up the vehicle, take it back to there terminal and hold it till our truck gets to the areaThey charge for the tow and storage hence the $charge for guaranteed, service Mr [redacted] said he wanted to cancel and get his money back, [redacted] explained to him that no company would give him a guaranteed pick up for one day only without charging a feeMr [redacted] still wanted to cancel [redacted] came to me to ask about the reimbursement of the $and I told him that the client would have to wait a week as we had just deposited the check the day before and we would have to wait for it to clear our account first [redacted] relayed this back to the client, who immediately said that the check he gave us was a cashier check I checked the copy of the check that was attached to his order and indeed it was a cashier checkWe told Mr [redacted] that he could come in the next day Friday 03/21/and accounting department would cut him a check Mr [redacted] came in on Friday 03/21/and received his refund check #in the amount of$from Ashley in our office In our industry there is no one day pick up as a car carrier takes vehicles and is depended on traffic, weather and other clients, so for that reason pick ups are generally windows of to daysThe DOT only allows drivers to drive for a maximum of hours a day and then the have to shut down If Mr [redacted] did not understand the process then I apologies But this did not affect Mr [redacted] in anyway and I hope he got his vehicle This matter is now closed in our system Sincerely, [redacted] General Manager
I have video prove regarding all the mattersi have one of your drivers on video saying that the car was drivable and proceeds to drive it off the ramp without problemsnext the boost controlller does have bearing on the car because it turns on when the car is turned onthe part was fully functional when it leftyou never even responded to my emails about ityou're saying I accepted the but I didnt say I didnt qant my full you simply said do I want the and of course I doyou have falsely made claims about the location of my car before so my car being in Niagara falls is not my fault because I never received a call about it until me and the seller callednot for nothing you stated on the phone the reason my car was held up in BUFFALO was because of in issue with my key which is why you only offered but that was a lieonce again I have video showing my key works without a problemive read all of your responses on the other compliants you guys dont take responsibilityfor anything Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all, this statement is not correct, "once the vehicle got to warmer temperatures the vehicle did start and for that reason we only charged him $200..." The $charge was determined right away when the truck driver picked up my car from my friend's house where I left itThe email they sent me (attached) shows that the price was already negotiated for $2,which included $additional charge (not $500)And, this email was sent on January 9thMy car was picked up on January 8th late afternoonThe reason why they charged $initially (not $500) is probably because I wasn't aware of that the car wouldn't start on that day, because it was working just fine! So, the bottom line is that both the transporter and I didn't know that my car would work again once the weather warms up when we negotiated the additional charge of $ And, the most mysterious thing is that the car has been working fine in Winnipeg In January/February, Winnipeg gets down to -degreeAnd, my car just works fineSo, it doesn't really make sense that my car didn't start because of the cold weatherI have my own theory why my car didn't start on that day, and here are the facts: My friend was there when my car was picked up, because I was already in WinnipegAnd, my friend is a doctor, so he doesn't know anything about carsThe truck driver strongly suggested that I allow him to take my car to the auto repair shop which is owned by his friendHe assured me that his friend will be able to fix itTypically, in this type of situation, it is very probable that the truck driver receives commission from the repair shopThe truck driver opened the hood to try to jump itIf he did something else, my friend wouldn't know itThe truck driver is very knowledgeable about cars, so he could've easily set up my car not to start when my friend tried Of course, I cannot prove this theory, so I won't sue themHowever, I demand that they make a partial refund of the $which was charged for non-working condition, because at least, my car "restarted working" on the way] Regards, [redacted] **
I would never ever recommend this company!!!!! first they make me wait weeks to have the truck picked up and the driver doesnt have the decency to call in advance, just shows up days latethe truck took days to come from vancouver to new mexico when I was told 8-the truck came damaged and I was argued with saying it was like thatwhich I know it wasnt because I have pictures of it being loaded on the truckI hired a customs broker through this company and they didnt even do my paperwork right! I was denied at the mvdevery time I called they were rude like it was my fault the delivery took so long and like I was the one at wrongabsolute joke of a company!!!!!!!!!!
On time great customer serviceI love the online tracking featureAnd being able to have my own agent to check with I worked with Debi at 1AAMotorcycles.com and she is the only one I will allow to set up my shipmentsHeck I might even offer her a jobDebi has worked at AA For the whole time I have been shipping motorcycles Before we set up an order Debi is able to contact dispatch and verify if my pick up can happen during the time frame I needIf I could [redacted] Debi up and keep her for myself I certainly wouldShe is the best in my book
Dear [redacted] , I am in receipt of your letter for the above complaint dated 03/23/and respond asfollows I have read what the client said in his letter and our position in this matter remains thesame The non-running fee is covered in transport agreement as laid out below.In our transport agreement signed for by Mr [redacted] clause states that all vehiclestendered for transportation and was not previously disclosed as inoperable wiD besubject to a minimum additional charge of $A copy of the signed documentis attached In lieu of the above we are denying Mr**'s partial refund request and are closing thisinquiry in our system
I am in receipt of your letter for the above complaint email dated 03/23/and respond as followsI have read what the client said in his letter and our position in this matter remains the SalimlèThe non-running fee is covered in transport agreement clause as laid out belowSee attachment marked “A”All non-operational vehicles or vehicles without a functional foot brake and e-brake tendered for transportation that were not previously disclosed at the time of booking will be charged a minimum of an additional $If a vehicle is tendered for shipment and later becomes non-operational or the foot and/or e-brake does not work, the non-operational fee will be added on to the amount to be collected, as well as any other charges necessary to accomplish deliveryMr [redacted] vehicle became Non Operable in transit hence the additional $600,charge that was assessed to himThis vehicle went from Ottawa, ON to our terminal in Ingersoll, ON then from our terminal in Ingersoll, ON to our terminal in Niagara Falls, NYPrior to leaving our terminal in Niagara Falls, NY to deliver to Mr [redacted] in Middle Island, NY we put the vehicle's battery on a 48-hour charge that way when he claims the vehicle drove off the truck is because we put the vehicle on a chargeAll vehicles have to be operational through out the transit it is not the driver responsibility to jump start or charge a vehicle every time he moves it around which can be quite a few times while in transit, such vehicles are deemed non runnersAs the vehicle was at our Niagara Falls, NY terminal for about a week we took it upon ourselves to put the vehicle on a charge to see if this would rectify the problemWhen Mr [redacted] requested that we refund his non-running fee of $we agreed to credit him half the charge $Mr [redacted] accepted this offer see attached email marked “B” where he accepts thisI have also attached a copy of the credit back to Mr [redacted] ’s credit card see attached marked “C” The next thing Mr [redacted] goes on about is something called HKS EVC-S boost controller, this has no bearing on the transportation it is not something we would use and is a mechanical / electronic item types and is not something covered under our insurance, see clause of the attached agreement marked Marked “D”Lastly the customs documents that Mr [redacted] is requesting come from US Customs and is not in our controlAttached is an email where we notify Mr [redacted] that neither have we received a copy of his customs documents, once we receive our copy we will scan him a copySee attachment marked “E”On the 22" of March we received our copy of Mr [redacted] ’s customs documents which we forwarded to his email please see attached email and customs documentation marked “F, G, & H”Lastly Mr [redacted] is requesting certified copies of his customs documentation and this he will need to obtain from the customs brokerFor a certified copy he would need contact [redacted] and should speak with [redacted] ***In lieu of the above we are closing this inquiry in our system and in future, do not email us customer complaints we will only respond to hard copies sent by regular USPS mail
I have already addressed all the issues in the rebuttal in my previous response and that is our final responseHis request for a full refund of the $is denied he accepted the $refund as settlement in writing which I furnished you a copy in my earlier responseAs for the boost controller I don't know what that is but it is not covered in terms of our agreement that was signed by Mr [redacted] a copy of our terms in the agreement was sent to you also with our earlier response so that is also deniedAs for his paperwork we are not US Customs and they are the ones that were supposed to send him the original documents, we sent him our copy but he needs a stamped copy he will have to get it from customsI did supply you in our earlier response the details of who he has to contact to get a certified copy of his Customs documentation, here it is againFor a certified copy he would need contact [redacted] on [redacted] and should speak with [redacted] ***This is now closed in our system and we will not address any further communication in regards to this clientOn a further note please send any complaint requests in the future to us by USPS mail and not by email as I don't often check the email for such correspondence Thanks, [redacted]