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Y Lighting Reviews (5)

Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ YDesign Group, LLC reached out to this customer immediately upon receiving her complaintThe part that was necessary to complete her order was on back-order and would not be available until late JuneWe apologized for the delay and the fact she was not properly informed of the delayWe explained this to the customer and have credited her for the cost of of the fixtures as she went out and purchased one complete replacement on her own in addition to what she paid hereThe customer seemed to be satisfied with this resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) YDesign Group offered a full refund for the defective fixtureThis is satisfactory

Update/Response: Refund issued on 10/28/

Update/Response: To move forward with the customer’s request, clarifying information was needed. Emails were sent on 1/8/18, 1/16/18, and 1/29/asking clarifying questions. All emails went unanswered. Request closed

Update/Response: Remaining items delivered on 6/via replacement order ***

Initial Business Response /* (1000, 5, 2015/05/18) */
YDesign Group, LLC reached out to this customer immediately upon receiving her complaint. The part that was necessary to complete her order was on back-order and would not be available until late June. We apologized for the delay and the fact...

she was not properly informed of the delay. We explained this to the customer and have credited her for the cost of 1 of the fixtures as she went out and purchased one complete replacement on her own in addition to what she paid here. The customer seemed to be satisfied with this resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
YDesign Group offered a full refund for the defective fixture. This is satisfactory.

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Address: 1850 Mt Diablo Blvd Ste 510, Walnut Creek, California, United States, 94596-4472

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