Y Pay More Cleaners

Review: This is a cleaners business that I have used ever since I first moved to Arlington, TX in October 1, 2005. After 7 years of busines with this company I take my clothes in to be dry clean and return to pick them up and found that I was missing a blouse (Red in color) long sleves button down in the front. No blouse and I was told by the young ladies that waited on me that the owner will have to watch the tape to see what happen, and call me back. Well on Friday morning I call to speak with the owner he informed me that there was nothing he can do because he returned 10 pieces of clothing back to me and that is how many they had down for my order. I would just like some justice after 7 years of business with this company this is the kind of service they give their customers now.

They made me feel like I was lying and they didn't care.Desired Settlement: They should value their (would have been long standing) customers with more respect.

Replacement or Remiburst

Revdex.com

Response:

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I want to greatly appreciate you doing business with us for so many years, and I am very sorry to hear

that you were not pleased with our business. We are honest and try to provide the best cleaning

experience to all our customers. If there were any issues concerning about the garments, we are willing

to compensate based on our discretion. Unfortunately based on the facts provided, we have concluded

that you will not be reimbursed for your blouse.

The reason upon our decision was that we have several procedures when taking in and giving out

garments to prevent situations like this from happening. First, we count and sort all garments

separately to create a ticket for the items you dropped off. Second, we tag all items that you had

dropped-off with a corresponding number to your ticket. So if we were to have a shortage or an

overage while tagging, we would have wrote on the ticket or called you to confirm. Third, all garments

are to be counted again during assembly process to be ready for bagging. Lastly, when a customer picks

up their garments, we train our employees to count and verbally tell how many pieces of clothing that

are being picked-up.

We weren't able to view the day you dropped off because the recording had override. But we did

review the taping of when you had picked up your clothes and saw that you had checked your clothes

before you left. You came in 8 days later to complain, which we wouldn't be able to consider

reimbursement of any kind. At the time you picked up your clothes and if you found any missing, we

guaranty you that we can solve the problem without any doubt.

We value your business and hope that you understand the reason upon our decision.

Review: Paid to have my black Levi jeans dry cleaned to prevent color fading from washing and the jeans came back faded. Talked to manager about having my jeans dry cleaned for years and now they are faded. Accused manager of laundering jeans and not dry cleaning. Manager stated he dry cleaned them and knew what he was doing.Desired Settlement: Receive payment to purchase three new pair of black Levi jeans.

Revdex.com

Response:

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I'm writing this letter in regard of the ID#[redacted]. On September 13,2012, Mr.

[redacted] came and dropped off some garments to clean (some shirts were for laundry and

some jeans were for dry dean). He also brought in three extra pair of jeans that were

already worn. Mr. [redacted] complained that I, [redacted] D. ** washed his jeans and made the

color fade. [redacted], which is one of my employees who checked out Mr. [redacted], also

tagged his clothes and checked for stains and I do the cleaning, I've been in the dry clean

business for over seven years. That's why I told Mr, [redacted] that his jeans are meant to

be dry cleaned and never laundry. As the owner of the Dry cleaners, I'm an honest person

and with the integrity that I have it shows the customer that we have good customer

service and we take good care of their clothes. That's why my business has been referred

mainly by customers. In addition, 1 have copies of all of Mr. [redacted] service dates so you

can view the dates if you would like. In the letter you had sent me, the complaint

background said the problem occurred on 09/06/2012. From the copies of Mr. [redacted]

service that I have, He did not drop off any clothes during that week. From the papers

that I had faxed to you, those were the service dates in which Mr. [redacted] came to my

cleaners. Every time he would bring in jeans to clean, we would do the same thing and

dry clean them. If he thinks his jeans are faded why wear them and wait three months

later to complain about it? In this case, if his jeans were faded he would let us know right

away with it not being worn rather than wait three months later, being worn and brought

in to complain. If any customer wants to do such unsympathetic things against the

cleaners we can't telL But one thing I can tell is between laundry and dry clean. For

example, laundry, whenever you feel the fabric, it's stiff and it wrinkles easily. On the

other hand, for dry cleaning, it's soft when you touch the fabric. If you don't believe me,

you are more than welcome to come in my cleaners and check out my two conveyors full

of clothes and see for yourself. After that you can tell me if you can notice the difference

between jean fabric after being laundry and dry cleaning. On this complaint, in my

opinion, I did nothing wrong. That's why I don't accept this complaint.

Review: Y-Pay More Cleaners damaged two pay of slacks that I had dry cleaned a blue pair and a black pair both where damaged by some type of dry clean chemical or treated with some over heated presser however the male attendant refuse to re-clean by slacks and the cleaners also explain they had the right to refuse my business so I asked the male attendant was he refusing by service and he stated yes and that the reason why my blue slacks had the dis-color which was white was on behalf of me sitting down somewhere and leaded up against something are rubbed up against something which caused the damage I explain I work in a office setting with no dirt or substances of white of color to get on the back of the blue slacks the other black slacks was at home with same situation attendant was very hostile, rude and mean foreign male black hair possible asian, chinese, japanese, korean, or philpinno very uncorporative he just walked away from me with out any closing statement as though to say get out of here I left .Desired Settlement: I would like for the the Dry cleaners to reinburse me for the cost of the service to clean the slacks 1.89 each and the cost of the damaged slacks the black pair of slacks valued at 35.00 and the blue pair 59.99 total reinbursement 98.77

Business

Response:

This letter is in regards to [redacted] proposal on the two (2) pair of slacks that he had received

from last cleaning.

First of all I really appreciate his business and I sincerely apologize if Mr. [redacted] thought I was

acting in a rudely manner. When Mr. [redacted] came to our cleaners he had talked to one of my employee first

about the situation. I was then called out to explain that Mr. [redacted] slacks had some color fade in the

middle of the belt loops. He then argued that it was our fault it had been damaged. I told him that it could

have not been made by iron pressing or our chemicals (only two belt loops on the back fade color)

because all of the belt loops had not damaged.

The reason that I concluded was that the manufacture had sewn the two ends of the fabric

together the wrong way. As a result, the belt loop was too thick and presented a fade due to excessive

rubbing on an object (wear and tear).

I have more than 8 years of experience in this business, and know that the damage could not been

done by my cleaners. I would like to dispute his request of compensation for which I know I was not at

fault.

Consumer

Response:

Mr. ** stated in his response that he apprecaited my business( grateful recognition or senstive awareness),With that being stated the following statement could not be sincere being that he continuously in a beligerant manner stated he refuses my business when I tried negotiation and that was only to re-clean the slacks on behalf of customer appreication. Therefore I'm rejecting his apology it doesn't justify his attitude with me that day nor his business and yes he and his staff is responsible for the damages and my request still stands.

Business

Response:

As I have stated in my last response to Mr. [redacted], I am still in firm belief that the faded area on

his belt loop was due to wear and tear while sitting and rubbing against a rough surface.

lf there was something wrong with our method of cleaning or pressing, there would have to be

more than one place on the gannent that has been damaged rather than just one area

I have also received a letter from Mr. [redacted] attorney prior to the first letter that I have received

fromRevdex.com.

If Mr. [redacted] still believes that the damage is still our fault, he can precede his action by taking

this to a small cJaims court to resolve this issue.