Y Yard Auto & Truck

Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @y-yard.com This engine was ordered by [redacted] and we delivered it to [redacted] Towing in Champaign, IL on 6/24/We received our first call the beginning of JulyMr [redacted] indicated that they wanted to return the engine because they did not need itHe spoke with the salesman responsible for the saleOur salesman asked the customer if the part had been installed and he indicated yesIn order to give credit on a product installed we have to further our research before issuing any creditsThe next thing we know [redacted] is calling our purchasing department and asking if we wanted to purchase the entire vehicle because it had a bad transmissionOur engine was in the vehicle but nothing was wrong with itWe were not interested in purchasing the said vehicleWe said in order to give a refund on the product we needed a mechanic to confirm the condition of our partThe customer took it to [redacted] in BloomingtonWe spoke with [redacted] at [redacted] and upon inspection he said the transmission bell housing was broke upon trying to install the engineThis was an unusual indicator [redacted] also indicated that there were several parts not intact with the original engine we sold them [redacted] proceeded to install a used transmission that the customer suppliedThen once they got the transmission installed and proceeded to start the engine they noticed it had a coolant leakThe top of the engine was not-intact for some reason, which is not how we deliver or prep our products [redacted] could do no further work since they don't' work on enginesHe, [redacted] , did indicate to our salesman that he felt something had been dropped down the intakeNext, the customer took their vehicle to **'s Automotive in Bloomington, so we started working with [redacted] to properly diagnose the problem [redacted] and our salesman conversed several times to try to get to the bottom of the problemAfter multiple attempts both [redacted] and our salesperson continued to get different conflicting stories from [redacted] and his wifeWe asked [redacted] to look over the situation [redacted] felt that it was improper installation of a productHe was also very concerned by the conflicting stories from our customerAt one point [redacted] said he put new head gaskets on the engine, when [redacted] said they were intake manifold gasketsThe diagnosis from both shops in Bloomington was improper installation, along with very conflicting details from the customerWe never avoided any phone calls from the customerWe did deal direct with multiple shops to try to resolve the problem and in the end denied the claim due to improper installation by the customerOur business takes great pride in the quality parts we sellWe start and run every engine that we can before selling it to the customerWe had this engine running prior to point of sale and it did run very well, with no indication of problems

Initial Business Response /* (1000, 5, 2016/03/03) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@y-yard.com
This engine was ordered by [redacted] and we delivered it to [redacted] Towing in Champaign, IL on 6/24/15. We received our first...

call the beginning of July. Mr. [redacted] indicated that they wanted to return the engine because they did not need it. He spoke with the salesman responsible for the sale. Our salesman asked the customer if the part had been installed and he indicated yes. In order to give credit on a product installed we have to further our research before issuing any credits. The next thing we know [redacted] is calling our purchasing department and asking if we wanted to purchase the entire vehicle because it had a bad transmission. Our engine was in the vehicle but nothing was wrong with it. We were not interested in purchasing the said vehicle. We said in order to give a refund on the product we needed a mechanic to confirm the condition of our part. The customer took it to [redacted] in Bloomington. We spoke with [redacted] at [redacted] and upon inspection he said the transmission bell housing was broke upon trying to install the engine. This was an unusual indicator. [redacted] also indicated that there were several parts not intact with the original engine we sold them. [redacted] proceeded to install a used transmission that the customer supplied. Then once they got the transmission installed and proceeded to start the engine they noticed it had a coolant leak. The top of the engine was not-intact for some reason, which is not how we deliver or prep our products. [redacted] could do no further work since they don't' work on engines. He, [redacted], did indicate to our salesman that he felt something had been dropped down the intake. Next, the customer took their vehicle to **'s Automotive in Bloomington, so we started working with ** to properly diagnose the problem. ** and our salesman conversed several times to try to get to the bottom of the problem. After multiple attempts both ** and our salesperson continued to get different conflicting stories from [redacted] and his wife. We asked ** to look over the situation. ** felt that it was improper installation of a product. He was also very concerned by the conflicting stories from our customer. At one point [redacted] said he put new head gaskets on the engine, when ** said they were intake manifold gaskets. The diagnosis from both shops in Bloomington was improper installation, along with very conflicting details from the customer. We never avoided any phone calls from the customer. We did deal direct with multiple shops to try to resolve the problem and in the end denied the claim due to improper installation by the customer. Our business takes great pride in the quality parts we sell. We start and run every engine that we can before selling it to the customer. We had this engine running prior to point of sale and it did run very well, with no indication of problems.