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Thank you for your response but I do not agree with your assessment of the law as it is writtenI will forward my complaint to the State's Attorney General's office for a clarification of the law and resolutionAs a customer, I regret my car buying experience at Acura of Peoria and will be sure to share the details with the many people I know Thank you again,MsLR [redacted]

MsR [redacted] We stand by our previous response.We again apologize for the problems that occurred after purchaseBest,Gizelle C***Compliance Director

MsR***, We truly apologize for the problems that occurred after your purchaseUnfortunately, there is no way to know when an alternator will go out; all we can do is test the alternator to ensure that it is functioning properly The used car lemon law does not apply to
this situationPer your request, this is what is stated on the Buyers Guide, in your paperwork, regarding Implied Warranties: This means that the dealer does not make any specific promises to fix things that need repair when you buy the vehicle or after the time of saleBut, state law “implied warranties” may give you some rights to have the dealer take care of serious problems that were not apparent when you bought the vehicle “Serious problems” would include engine or transmission failure, within days or miles of purchase As for the $deposit, a check was issued and mailed to you on June, 8th, We apologize for the delay; there is a ten day hold for funds to clear before we are able to cut a check, which is in reference to the contract date of, May 22nd, Sincerely, Lexie C*** Acura of Peoria Customer Relations Director

To whom this may concern:As stated on the contracts, we sold Mr*** truck back to him at the same price we took it in on tradeThat is fairMr*** agreed to the terms of both contracts and both deals are finalized and funded. In good faith, we can offer Mr*** a Service Credit that would cover oil changes and tire rotations for a year Best Regards, Lexie C***Acura of PeoriaCustomer Relations Director Phone: 623.523.0843Fax:

To whom this may concern: Unfortunately, all of our pre-owned vehicles are sold as-equippedThis is clearly stated on the Delivery Confirmation and Acknowledgement form that Ms*** signed and agreed toThis form has been attached for your reviewMs*** purchased a Lexus
LSat the selling price of $27,567.84; the Sales contract has been attached for your reviewAs the contract states, Ms*** purchased the vehicle at the selling price and also purchased an extended warranty at the price of $3,000; the Mechanical Protection Plan has also been attached for your reviewMs*** had a travehicle as part of her dealHer traallowance was $13,and the payoff amount was $17,Due to the inequity in her trade-in, the negative equity had to be rolled over into her purchase of the Lexus, therefore increasing the purchase price. All the numbers were agreed upon prior to her taking delivery, as you can see she signed each contract in agreement to the termsDue to the age of the vehicle as well as the mileage, there will be items that need to be replaced and maintainedUnfortunately, rear struts are a non-covered component in the Platinum Plan that Ms*** purchased through MPPThe noise that alerted Ms*** to the issue was not present at the time of the purchase, but rather three and half weeks laterOnce Ms*** took delivery of the vehicle, anything that may happen thereafter is ultimately her responsibilityWe do apologize that this issue has occurred, however, we are not at fault I have attached the following documents for your review: Sales contract, Mechanical Protection Plan contract, and the Delivery Confirmation and Acknowledgement form

It's like I said, I was willing to give them a $1,for each transaction for the which I thought was more then fairLike I said before the Acura they p/u at the auto auction and I know they were trying to make a killing on meI hauled cars for a living early in my truck driving carrier and I know they paid little to nothing for the Acura at the auto auction, because any time a dealer has a vehicle sitting on the lot and they can't sell it, it goes to the auto auction to unload the vehicle for overhead reasons (Bank)Like I said I only owed $49,now I owe $55,in just daysThey can throw numbers all day long and I still think $1,for each transaction is more then fair

To whom this may concern:We apologize that the crack in the windshield spreadwhile it was in our car washBeing that the crack was preexisting prior to itgoing through our wash, in good faith, we would like to split the cost of thewindshield replacement with the customerWe have glass a
company at thedealership, *** Auto Glass, which can go to the customer as not toinconvenience him further Please let me know if that is agreeable.Thank you, *** ***Acura of PeoriaCustomer Relations DirectorPhone: ***Fax: ***

To whom this may concern: We sincerely apologize for the delayAttached you will find the covereage details; to ensure that the customer is in fact covered and that the warranty has been inforcedThe customer should receive the paperwork this weekPlease contact me directly if you have any
questionsBest Regards, Lexie C***Acura of Peoria*** *** ***
*** ***
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Thank you for your response but I do not agree with your assessment of the law as it is written. I will forward my complaint to the State's Attorney General's office for a clarification of the law and resolution. As a customer, I regret my car buying experience at Acura of Peoria and will be sure to share the details with the many people I know.  Thank you again,Ms. L. R[redacted]

To whom this may concern:Mr. [redacted] and I have discussed the situation and the contracts several times over the phone, as well as in person. Mr. [redacted] met with the Customer Relations Manager, Sales Manager and the Finance Director as to better understand the contract and...

clearly go over the numbers. When Mr. [redacted] last left the dealership, we were under the impression that this situtation had been resolved. I have attached both contracts for your review. Please contact me directly with any further questions you may have.  Best Regards, Lexie C[redacted]Acura of PeoriaCustomer Relations DirectorPhone: 623.523.0843Fax: 623.974.7666

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:complaint ID [redacted], Paperwork has been received containing my account number and relevant information to use my warranty should something come up.  I consider this to be closed.
Regards,
Colvey M[redacted]

Dear Acura,I reject your response to my complaint.As I said in the letter to you.....your salesman knew that I needed and I was told that I had bumper to bumper protection on my vehicle and I could not afford any major repairs and was stretched to my limit with this car payment.I was also led to believe that you were adjusting the final bill for my car to cover the warrantee, not add all this onto my final cost.I told Johnnie that the car had a smell and made a sound within the 15 day period and he said just bring it in when you have time to get it looked over...which I did.I have never been treated so poorly by any other car dealer in my life and I have had many cars.I have a friend that bought a used car and was told it was in good shape. Two months later she had a major repair and they offered to repair it and she only had to pay for parts not the labor.For all the things that have gone wrong with this car you have never offered to help once with anything. The Evaporator coils, the inspection to find the Struts were in need of repair or the strut repair itself. You could have offered many times to help with these things and did nothing. I have had many car dealers help with things in the past which has made me a loyal customer. You have offered nothing. This is the worst customer service I have every received and will never deal with Acura again in my life. [redacted]

Dear Ms. [redacted],  We truly apologize that you feel this way. Unfortunately, we are unable to pay for the repairs of your vehicle, as all of our pre-owned vehicles are sold in their as-is condition. We will still honor our original offer of trading you out of the vehicle and into something that better fits your needs.   Best Regards, Lexie C[redacted]

Ms. R[redacted]We stand by our previous response.We again apologize for the problems that occurred after purchase. Best,Gizelle C[redacted]Compliance Director