Yacanna Gift Company, Inc.

I ordered an engraved bat with specific instructions and a sample photo. They sent something completelydifferent and won't refund my money. On September 3, 2013, I ordered a Personalized Rawlings Big Stick 34" Baseball Bat, cost $49.95 plus $7.50 shipping for a total of $57.45. (Yacanna Order Number: [redacted]). The order was charged to my credit card. I sent specific instructions and a sample photo that day indicating what I wanted the bat to look like. See below:From: [redacted] To: Yacanna Weddings Sent: Tuesday, September 03, 2013 9:29 PM Subject: Re: Yacanna.com Order Confirmation I would like this in big black block letters like the image attached, with the same identical letter sizing as the attached photo with BIG STICK in bolder black than the second and third lines and the third line reading WHITE SOX not RED SOX.Yacanna confirmed receipt of my request yet sent me a bat with engraving that looks nothing like what I requested. I have a photo that accompanied my original request and a photo of the bat that they sent. I can provide these to prove that what they sent is not even remotely close to what I requested.On September 13, 2013 I requested a full refund On September 16, 2013 they refused my request.If the company was unable or unwilling to comply with my request and provide the item that I, in good faith, paid them to provide, then they should have indicated that to me. Sending an item that in no way looks like the requested item and refusing to provide a refund is deceptive business on their part. Desired SettlementI am requesting a refund for the full amount charged to my credit card plus return shipping to return the item to them.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]There is miscommunication between us and buyer; We can not accommodate special request for personalized item; We only engrave item as the way shown in the picture. One of our customer service rep. did not make it 100% clear and buyer misunderstands it. We have issued the customer full refund on 9/24/2013 and he can keep the personalized item.

The seller failed to deliver my item and proceed with a refund as promised.Ordered a couple luggage tag on 24 Nov 2013 from Yacanna via eBay with the order #XXXXXXXXXXXX as a Christmas gift. It costs about USD 25.01.There was tracking order number with USPS.com #LNXXXXXXXXXUS but it didn't arrive after waiting for 3 weeks. During this time, I sent my first communication to the seller on 14 Dec 2013.17 Dec 2013, seller reply saying that it'll take 14-16 working days. 20 Dec, order still did not arrive and seller said will check delivery status. 30 Dec, since no update was heard, I queried with a lot of disappointment because Christmas has passed. Since I've paid for the item, I checked if I can get them ship now to a US address.31 Dec, they replied saying they can't do so unless I refused the first item that they delivered.Jan 6 - I told them it is impossible to refuse an item without even getting one.So I suggested to send me another luggage tag or refund.Jan 7 - seller said they will check on delivery status and update me. Jan 21 - still no updates from seller. I send another email to chase and propose that if there's no updates, I will proceed to file complain to ebay.Jan 24 - they replied and asked me to sign affidavit to proceed with refundFeb 5 - I provided form back to Yacanna.Feb 7 - Patti from Yacanna acknowledged my form has been received. I told her to inform me once the refund is done. obviously there was no action taken and no notification. Mar 17 - I dropped them another email because I noticed that the refund wasn't been done. They also didn't mentioned when will refund be done.Yacanna replied on the same day saying that they will check on the refund.Mar 23, Apr 6- I sent chaser but no response at all.Apr 8 - Apr 15 - I communicated my case with eBay but they said they can no longer help me because the item ordered has passed 45-60 days.Because I didn't know where else to turn to, I put the case aside as I was busy until recently when I make a google search to see if there were other customers like me (unable to get refund) That's how I came to Revdex.com website to seek assistance.I am so disappointed that the company not only ruin my plan for the Christmas gift, promised a refund and failed to do so. Not only they kept me waited, they probably even knew eBay will not handle my case after 45-60 days. being a consumer from a remote place, they probably think I will let it pass.Desired SettlementI just wanted a refund from the company and close the case.Business Response Hello,This eBay order is shipping to [redacted], We bought insurance for international packages. After customer claim that she did not receive the package, we filed the claim with insurance company. Later the insurance company found out that the package did not deliver because customer provided a undeliverable address, therefore insurance refused the claim. The package was supposed to return to sender but we have not received it. We are not able to issue any refund for this order.Sincerely,[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am rejecting the response of the business because:1. My mailing address is definitely valid. Otherwise, I wouldn't have ordered an item and delivered to the address. I am currently staying in this place and the company can do a check the validity of the address if they are willing. The government of [redacted] definitely has a record of where their resident stays.2. If the insurance company is not providing them a refund due to the invalid reason, the company should do a check with their customer, in this case me. Yacanna should have re-confirm my mailing address by either calling/emailing/sending me a letter as a due diligence. All these details are given in the affidavit form as well as ebay ordering form. Why didn't Yacanna do their due diligence?3. Yacanna failed as an online business company to provide assurance to online customer like myself although their motto in their website said so. They fail to deliver "100% customer satisfaction is our goal" because they have not answered to my refund requests even after so many email chaser. 4. Yacanna failed to do their responsibility to check with the insurance company, why hasn't the package return to the sender, in this case themselves. This is clearly an issue between Yacanna and the company who were supposed to return the package. Was it because they didn't get back their package, hence they are not doing a refund to their customer? Is this ethical way of doing business? Transferring business risk to your customer who has paid the items in full?5. I have no idea how they achieved a rating of A+ from Revdex.com when they don't do their due diligence in protecting the interest of their online customers worldwide.Final Consumer Response "I disagree on your comment that I have provided a wrong mailing address. I also disagree that your company is blaming my local postal office of not having to deliver the item. The issue was the item didn't ship out of US. Please do your due diligence to recheck the status with the logistic company that you have engaged with. On your offer of refund, yes it is small but I'm surprised even so, your company has firstly agreed to do a refund and later disappeared by not responding to my request of updates. However, since you are offering to do a refund, I am happy to accept. My concern is your company has promised and failed to do so in the first round, please advise how will you be actioning on this second round?"Final Business Response Hello,The mailing address format of the country would be(Street address)(City), (State/province) (zip code)(Country)In the mailing address you provide to us:[redacted]#XX-XXX[redacted] XXXXXX[redacted]There is supposed to have a "City" name before [redacted] XXXXXX. Because city is not applicable in the address, So the city is "Default".The city is not a issue. I believe it is something with your street address, there is why your post office can not deliver the package to you.We did file insurance claim with Insureship, The refuse the claim because the package is NOT lost, it is undeliverable. We are very sorry about the case.