Sign in

Yaesu USA

Sharing is caring! Have something to share about Yaesu USA? Use RevDex to write a review
Reviews Yaesu USA

Yaesu USA Reviews (11)

Having reviewed the response from the customer, he did not receive a reply to his e-mailThe matter will be discussed with the involved partyTo resolve the customer's concerns regarding his radio still not operating satisfactorily he should contact the Customer Service Manager, [redacted] directly to make arrangements to have his radio returned to our repair facility to correct the issue [redacted] can be reached directly by e-mail at: [redacted] @***.com or by phone at [redacted] ext***Mr [redacted] will be out of the office on business from May through May He will return to the office on Monday, May 18thThe return of the radio will be at our expense and the customer will not incur expenses for return shipping costs to resolve the issue he is still experiencing with his radio.As previously stated in the first response our repairs have a day warranty for problems related to the original complaintIf the radio is found to still have problems related to the original complaint the customer will not incur any further repair costs

Let me start out by saying that in the past that I have received good customer service from Yaesu, but it seems like it has gotten worse as time goes on and this last time the customer service person is playing games, trying to cost me more money and delaying the return of my radios.

Right now I am having a problem getting my radios back. I was told that my radios would be shipped back on 16-May-2019, but the USPS tracking didn't show that they received the package. I called on 17-May-2019 and was given excuses as to why it didn't ship, but was told it would ship that day. The response was bogus, so I asked to talked to a supervisor, who it turns out was out. It seems like my complaint caused the customer service person to try to get back at me. Late Friday she sent email claiming that the radios wouldn't fit in the same size box as they arrived in and that the parts that I wanted wouldn't fit, so I would have to pay more for shipping. She didn't call and it seems that the timing was done to further delay the return of my radios. Today, 20-May-2019, I received email from the supervisor saying that he would investigate, but NOTHING in regards to when my radios would ship back.

Long version:

In Nov 2018 I sent in a radio that I bought broken. I sent the radio in using a USPS regional box, which the shipping is MUCH cheaper than even the flat rate service. I marked on the box and the letter to save the box for return shipping, but as it turns out they didn't. The radio was fixed at a reasonable price, but the firmware was not updated as usual. I sent an email to Yaesu, but it was ignored. I tried to update it myself, which I had done numerous times with other radios, but it didn't work with this radio for some unknown reason.

I bought another radio and it turned out to have a problem, a common problem with filters on the FTM-350R, so I needed to send that in, so I could include the other radio as well.

The first problem was that USPS tracking showed that the radio arrived, but I didn't receive the usual email message telling me that it arrived. A couple of days later I called and the person went to the warehouse and found the radios. She said that they didn't enter the radios into their system, so she did. She used the wrong received date, but that isn't a big deal.

I received a call from a tech regarding the radio with the firmware issue. He was able to update it without a problem. He wanted to make sure that there wasn't an additional issue. This is the only good aspect this time.

The other radio was repaired and it was at that point in time which I was informed that they didn't save the box. If the regional box wasn't used, then the return shipping would be quite a bit more. So the customer service person, a different person than the problem person, agreed to order (free) the boxes from USPS. I hadn't heard anything in over a week, so I called and they claimed that they received the boxes from USPS. They acted like they just received them, but I don't think so. I asked when it would ship as I was sending them a USPS label for shipping (cheaper then their generating the label and I had done this before). I was told it would ship that day, 16-May-2019. I wanted to make sure as the USPS wants to know the shipping date. That night, there wasn't an update to the tracking showing that the USPS received the package. I called and talked to the problem customer service person and got bogus excuses as to why it didn't ship. She said that it would ship that day (again), 17-May-2019. I asked to talk to a supervisor, who it turns out was out. It seems that upset her and she decided to get back at me. Late Friday afternoon, I received an email claiming that the two radios wouldn't fit in the same size box that it arrived in and that the parts that I wanted wouldn't fit and would have to be shipped separately. The problem is that the parts are quite small. I received photos showing that the radios wouldn't fit, but the photos shows the one radio on end, which is taller than the box, rather than flat, which fits quite well with enough space for packing material.

Today, 20-May-2019, I received an email back from the supervisor saying that he would investigate the problem, but NOTHING in regards to when my radios are going to ship back. He doesn't answer his phone and no further email messages. The return of my radios has been delayed by a couple of weeks due to their problems and I have NO idea as to when they will ship back.

The photos include their photos, as well as my photos showing that the radios fit in the box without a problem.

*** ***'s FT-857D radio SN: *** was received at our facility for repair on February 18, The radio was logged in for service and assigned service notification ***A technician evaluated the radio and found the following issues:1) All screen menu items were lit up on the
display2) The microprocessor had cold solder joints3) A diode was missing from the PA unitThe technician also noted that a capacitor had been placed on the Main board for an IF OUTPUT TAPThis was causing the radio's receive sensitivity to be degraded and not to factory specifications.The technician estimated the repair cost of the radio to be $plus the return shipping costs ($204,total including shipping costs)The customer was contacted regarding the estimate and the technician proceeded with the repairTo repair the radio the technician replaced the HF final power transistor and re-soldered the microprocessorAfter the repair was completed, the technician performed a complete alignment and test of the radioThe radio was found to meet all factory specifications and it was shipped back to the customer on March 5, The customer took delivery of the radio at their location on March 12, 2015.All of our repairs are covered by a day warrantyIf the customer is experiencing similar problems with the radio still it would be covered by our day repair warranty and the radio should be returned to our repair facility for further investigationWe do not show receipt of an e-mail from *** *** regarding the radio still having problems nor regarding the packaging of his radioHe did not indicate that the radio was damaged in return shipment, only that the control was loose in the boxOur warehouse personnel package several hundred boxes for return shipment on a weekly basisAll boxes are carefully packed so that damage should not occur in shipment.We do not show receiving an e-mail from *** *** regarding the fact that he is still experiencing problems with his radio after being received back from repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
You can find attached a pic I took from my SENT folder in my email.I did in fact E-Mail [redacted] on April 24th.The radio was sent for repair, and it still does the same thing I paid to have fixed.At times you can turn the radio on, and it has a Black lit face, no controls.Also at times, none of the controls will work, the radio just locks up.  You much unplug the power source to turn it off.At times the radio will not transmit.I have found pressing the Function button does have a tendency to put the radio in full lock, and will not respond to any control.The radio will not retain programming, such as; the day before you would have it on say 14.300 USB, the next day you turn it on , it is on 7.0USB Split mode, with no controls.I talked on the phone 3 times with the repair people, and told them it was acting like this.The last phone call, I told them to have the tech play the radio some and he would see it had a problem in the Computer part of the radio.   They told me it needed a new final, and these problems are from a blow final.  I still have no idea how the final blows, when I have never had any SWR problems, and run a Auto Tuner on the radio at all times.I have also never ran the radio over 1/2 full output power.  I would have never payed another person to replace a final in a radio, for I myself repair radios everyday for people.  I could have bought that part for $40 less then what Yaesu charged me, and changed it out myself for FREE.Why would I have you do something I can do myself????The final did not need replacement.  Radio still has the same problems that it did before shipping for repairs.I cannot, and will not pay for shipping, I have over $80 invested in shipping so far, and I cannot and will not pay for repairs that I already have.I spent the money I saved to have this radio fixed.  It took me over 6 moths to get the money saved up for this project, and I am still unable to use the radio.

thank you for the response I talk to the company and I straighten every thing out and  today I received my100.00 dollar check [redacted]

Dear [redacted], On Monday, March 13, 2015, Yaesu USA received a letter from Revdex.com along with a customer complaint from Mr. [redacted].  Yaesu USA received his original rebate information on December 12, 2014, which did not include all the required information that the rebate form...

requested (original warranty card).  An email was sent to him dated January 14, 2015, stating thatRequirement 4: original limited warranty card required (No copies will be accepted) was not included with his rebate information and that it would need to be sent;  in order to process his rebate.  On February 20, 2015,  Yaesu USA received a certified letter from the complainant which included a copy of his rebate form and receipt only.  He did not send the original warranty card or any type of letter expressing his concerns.  As of March 13, 2015, Yaesu USA has not received an email from the complainant regarding this issue.  The rebate departments email address is included on the rebate form (Please see attached). As a courtesy, on March 13, 2015, Yaesu USA sent the complainant a rebate check in the amount of $100.00 via FedEx 773127703079.   Please confirm that this written response to Revdex.com Complaint ID #[redacted] has been received. If you have any further questions, or need additional information, please contact me. Kindest regards,[redacted]

The customer's radio was received for service on June 2, 2015. The reported problem was that the radio had no audio. The repair technician confrimed the customer complaint and replaced the internal speaker. The radio was returned to the customer on June 23. 2015.After receiving the radio back the...

customer called and said he received the radio back but it was making a rattling noise. This was confirmed with the customer and a return label was provided to the customer to return the radio for inspection and to correct the issue. The radio was received on June 30, 2015 and the rattle was confrimed and corrected. On July 2, 2015 the radio was retruned to the customer.The customer received the radio back and this time reported that the radio would not charge. A return label was issued for the returrn of the radio. The technician confirmed that the radio would not charge. To correct the issue the contacts were burnished and repostioned. The radio was thoroughly tested and found to meet all factory specifications and was at that point returned to the customer on July 15, 2015. If the customer is still having issues with the radio's operation and it is not working as designed, he can contact Customer Service to make arrangements to return the radio for further inspection. If the radio is determined to not be operating to factory speciications or as designed, it will be put in for replacement.

Having reviewed the response from the customer, he did not receive a reply to his e-mail. The matter will be discussed with the involved party. To resolve the customer's concerns regarding his radio still not operating satisfactorily he should contact the Customer Service Manager, [redacted] directly to make arrangements to have his radio returned to our repair facility to correct the issue. [redacted] can be reached directly by e-mail at: [redacted].com or by phone at [redacted] ext. [redacted]. Mr. [redacted] will be out of the office on business from May 14 through May 17. He will return to the office on Monday, May 18th. The return of the radio will be at our expense and the customer will not incur expenses for return shipping costs to resolve the issue he is still experiencing with his radio.As previously stated in the first response our repairs have a 90 day warranty for problems related to the original complaint. If the radio is found to still have problems related to the original complaint the customer will not incur any further repair costs.

Review: I am the first owner of a FT-857D ham radio made by Yaesu. I have had the radio for just over 3 years, and have never had a problem with it. One morning I turned the radio on, and it read "OUT OF RANGE" on the display, and lit up all the display functions, and was unable to transmit and none of the controls respond. The radio would not turn off, and you would have to unplug the power supply to shut the radio off. I have done multiple full resets on the radio, and it does not help. I shipped the radio to yaesu for repair, they charged me a ton and did not fix the radio. It is the same as when I shipped, other then being able to transmit now. The also did a very poor packing on the radio, and the control head was loose in the shipping box. When I shipped the radio, I spent much time packing it safely, and insured the radio for $1,000 through UPS. I emailed customer service, and had no reply. I cannot afford to ship the radio back across the USA, and pay another $250 for Yaesu not to fix my radio. I am very unhappy. I now have a $1,200 plus ham radio that does not work proper.Desired Settlement: I cannot afford to pay for more repairs. I am a full time stay-at-home father home schooling 3 kids. My wife works full time. I would expect Yaesu to pay for shipping, and finish the job at no cost. Disappointment is an understatement. I did expect them to at least respond to my email.

Business

Response:

[redacted]'s FT-857D radio SN: [redacted] was received at our facility for repair on February 18, 2015. The radio was logged in for service and assigned service notification [redacted]. A technician evaluated the radio and found the following issues:1) All screen menu items were lit up on the display2) The microprocessor had cold solder joints3) A diode was missing from the PA unitThe technician also noted that a capacitor had been placed on the Main board for an IF OUTPUT TAP. This was causing the radio's receive sensitivity to be degraded and not to factory specifications.The technician estimated the repair cost of the radio to be $178.49 plus the return shipping costs ($204,92 total including shipping costs). The customer was contacted regarding the estimate and the technician proceeded with the repair. To repair the radio the technician replaced the HF final power transistor and re-soldered the microprocessor. After the repair was completed, the technician performed a complete alignment and test of the radio. The radio was found to meet all factory specifications and it was shipped back to the customer on March 5, 2105. The customer took delivery of the radio at their location on March 12, 2015.All of our repairs are covered by a 90 day warranty. If the customer is experiencing similar problems with the radio still it would be covered by our 90 day repair warranty and the radio should be returned to our repair facility for further investigation. We do not show receipt of an e-mail from [redacted] regarding the radio still having problems nor regarding the packaging of his radio. He did not indicate that the radio was damaged in return shipment, only that the control was loose in the box. Our warehouse personnel package several hundred boxes for return shipment on a weekly basis. All boxes are carefully packed so that damage should not occur in shipment.We do not show receiving an e-mail from [redacted] regarding the fact that he is still experiencing problems with his radio after being received back from repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

You can find attached a pic I took from my SENT folder in my email.I did in fact E-Mail [redacted] on April 24th.The radio was sent for repair, and it still does the same thing I paid to have fixed.At times you can turn the radio on, and it has a Black lit face, no controls.Also at times, none of the controls will work, the radio just locks up. You much unplug the power source to turn it off.At times the radio will not transmit.I have found pressing the Function button does have a tendency to put the radio in full lock, and will not respond to any control.The radio will not retain programming, such as; the day before you would have it on say 14.300 USB, the next day you turn it on , it is on 7.0USB Split mode, with no controls.I talked on the phone 3 times with the repair people, and told them it was acting like this.The last phone call, I told them to have the tech play the radio some and he would see it had a problem in the Computer part of the radio. They told me it needed a new final, and these problems are from a blow final. I still have no idea how the final blows, when I have never had any SWR problems, and run a Auto Tuner on the radio at all times.I have also never ran the radio over 1/2 full output power. I would have never payed another person to replace a final in a radio, for I myself repair radios everyday for people. I could have bought that part for $40 less then what Yaesu charged me, and changed it out myself for FREE.Why would I have you do something I can do myself????The final did not need replacement. Radio still has the same problems that it did before shipping for repairs.I cannot, and will not pay for shipping, I have over $80 invested in shipping so far, and I cannot and will not pay for repairs that I already have.I spent the money I saved to have this radio fixed. It took me over 6 moths to get the money saved up for this project, and I am still unable to use the radio.

Business

Response:

Having reviewed the response from the customer, he did not receive a reply to his e-mail. The matter will be discussed with the involved party. To resolve the customer's concerns regarding his radio still not operating satisfactorily he should contact the Customer Service Manager, [redacted] directly to make arrangements to have his radio returned to our repair facility to correct the issue. [redacted] can be reached directly by e-mail at: [redacted].com or by phone at [redacted] ext. [redacted]. Mr. [redacted] will be out of the office on business from May 14 through May 17. He will return to the office on Monday, May 18th. The return of the radio will be at our expense and the customer will not incur expenses for return shipping costs to resolve the issue he is still experiencing with his radio.As previously stated in the first response our repairs have a 90 day warranty for problems related to the original complaint. If the radio is found to still have problems related to the original complaint the customer will not incur any further repair costs.

Review: THE COMPANY YAESU USA ADVERTISED THERE YAESU FTM-400-DR/DE WILL GET A 100.00 REBAIT. I SENT IN ALLTHE RIGHT INFORMATION ON THE TIME THEY ASK FOR. THEY SAID YOU HAVE TO WAIT FOR 8 WEEKS.BOUGHT THERADIO 11/2014 SENT THE METERIAL 3 DAYS LATER, WHAT WAS REQUIRED. NEVER HEARD FROM THEM, SO I EMAILED THEM, STILL NO ANSWERE. I THAN SENT THEM A REGISTERED LETTER 2/20/2015 WITH A RECEITE TOBE SENT TO ME AND RECEIVED IT 2/25/2015.I SENT THEM AGAIN MY RECEITE WHICH I HAVE FOR PROOF.STILL NO ANSWERE TO MY LETTER. THIS IS NOT FAR PRASTIC TO THE CONSUMER, CAN SOME ONE HELP ME.THERE NO PHONE NUMBER TO CALL THEM. I WILL CALL H.R.O. FROM NH THATS WHERE I BOUGH THE RADIO.THE RADIO SER# IS [redacted]. HRO PHONE IS 1-800-[redacted]. IF YOU CANT HELP WHO CAN. SHOULD ICALL MY ATTORNEY GENERAL IN RHODE ISLAND.THANK YOU[redacted]MY HAM LICENSE [redacted]Desired Settlement: I WOULD LIKE THEM YAESU USA TO REFUND MY REBAIT COMING TO ME. 100.00 LIKE THAT THE ADD WASSHOWN. AGAIN THANK YOU [redacted]

Business

Response:

Dear [redacted], On Monday, March 13, 2015, Yaesu USA received a letter from Revdex.com along with a customer complaint from Mr. [redacted]. Yaesu USA received his original rebate information on December 12, 2014, which did not include all the required information that the rebate form requested (original warranty card). An email was sent to him dated January 14, 2015, stating thatRequirement 4: original limited warranty card required (No copies will be accepted) was not included with his rebate information and that it would need to be sent; in order to process his rebate. On February 20, 2015, Yaesu USA received a certified letter from the complainant which included a copy of his rebate form and receipt only. He did not send the original warranty card or any type of letter expressing his concerns. As of March 13, 2015, Yaesu USA has not received an email from the complainant regarding this issue. The rebate departments email address is included on the rebate form (Please see attached). As a courtesy, on March 13, 2015, Yaesu USA sent the complainant a rebate check in the amount of $100.00 via FedEx 773127703079. Please confirm that this written response to Revdex.com Complaint ID #[redacted] has been received. If you have any further questions, or need additional information, please contact me. Kindest regards,[redacted]

Consumer

Response:

thank you for the response I talk to the company and I straighten every thing out and today I received my100.00 dollar check [redacted]

Review: This matter is dealing with a VHF radio. It is required by law for me to have this radio on my size vessel. I had purchased the radio in February 2015. May 2015 I had to open the box and turn the radio on. Let it Play the weather forecast before I was going to leave with my Vessel. Five minutes after listening to the weather forecast the speaker had quit. I had called and sent it in to get worked on it has a three year manufacturer warranty. The speaker was covered by the warranty and replaced. I had received a radio back with it rattling and not adhered inside the unit. I had sent the unit back again to get fixed again and have the supervisors word that he was going to personally inspect it before I left this time. I had received the radio back and had check to see if the speaker worked. Which it did but as soon as the battery ran out The device was unable to charge. I had called and explain to them what was happening and they said to send it back again. From my understanding the radio was not put back together correctly. The same supervisor reassured me again he was going to call me with the technician and explain the problems that which caused this to happen. During that conversation I had explained my concern on the quality of repair work done to the unit. And was unsure of the other functions of the radio. And he explained me he was going to call me and explain with a technician what the problems were to reassure me. I had stressed the issue that this may be a life-saving device at one point. And and explain that I would like a replacement. I had called and left a message with his supervisor and still have not received a phone call back.I then called customer service that I had not received a phone call back from either supervisor. I was then told that they would be getting in contact with me shortly. A few days after that conversation the radio has showed up on my doorstep. I had called and try to get a hold of the supervisors and still nothingDesired Settlement: would like a NEW radio not a refurbished one due to the fact I still have not used mine to this date. And or a refund.

Business

Response:

The customer's radio was received for service on June 2, 2015. The reported problem was that the radio had no audio. The repair technician confrimed the customer complaint and replaced the internal speaker. The radio was returned to the customer on June 23. 2015.After receiving the radio back the customer called and said he received the radio back but it was making a rattling noise. This was confirmed with the customer and a return label was provided to the customer to return the radio for inspection and to correct the issue. The radio was received on June 30, 2015 and the rattle was confrimed and corrected. On July 2, 2015 the radio was retruned to the customer.The customer received the radio back and this time reported that the radio would not charge. A return label was issued for the returrn of the radio. The technician confirmed that the radio would not charge. To correct the issue the contacts were burnished and repostioned. The radio was thoroughly tested and found to meet all factory specifications and was at that point returned to the customer on July 15, 2015. If the customer is still having issues with the radio's operation and it is not working as designed, he can contact Customer Service to make arrangements to return the radio for further inspection. If the radio is determined to not be operating to factory speciications or as designed, it will be put in for replacement.

Check fields!

Write a review of Yaesu USA

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Yaesu USA Rating

Overall satisfaction rating

Description: Radio Communication Equipment & Systems, Electronic Equipment & Supplies - Dealers

Address: 6125 Phyllis Dr, Cypress, California, United States, 90630

Phone:

Show more...

Web:

This website was reported to be associated with Yaesu USA.



Add contact information for Yaesu USA

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated