Yakima Products

Complaint: [redacted] I will close the case after the business pays for the bikeThey left me a phone message and I will return the phone call in the next couple of daysSincerely, [redacted] ***

We are very sorry to hear about Mr [redacted] incident and lossof his daughters new bike We do have aclaims process for when a customer has suffered a loss of personal property The process is much like an insurance claim;we will need to have Mr [redacted] provide some documentation as well has have therack returned for evaluation I willhave a claims representative contact Mr [redacted] no later than the end of the dayJune 19th to begin the claims process and answer any questions Mr[redacted] may have.Best regards, [redacted] Customer Service ManagerYakima Products

We appreciate Mr [redacted] ’s long term patronage of our brand While we strive to have fit kits available soon after vehicles are released to the market clip development and testing is not a simple process and there can be situations that lead to delays in the product release process The situation with Mr [redacted] ’s Honda is three fold: 1stThe roof line on the Civic is new, which is requiring us to develop new clips specific for this roof, this takes times Our fit techs have to evaluate the roof, develop prototypes and do preliminary field test to confirm the design fits the vehicles roof and door frames 2ndWhile we have designed the new clip and they have past field testing for fit we can’t move to production until we have done extensive testing dynamic testing, this is where we have run into a delay Until just recently we had not been able to acquire the roof of a Civic to conduct “destructive” test on This testing is where we verify the clip can withstand the forces generated in use, now that we have the roof we’ll begin this testing shortly If the clip performs as expected we’ll then move to production and the clip will be available by the end of October If the clip fails to perform as intended then release could be delayed until next March, or if we’re unable to resolve the failure mode then it is possible we could list the car as No Fit, this is unlikely, but is a possibility Finally the Civic will require the use of a new tower system called BaseLine Mr [redacted] has been using our Q-Tower system on his previous Hondas The Q-Tower has been in the market since due to changes in automotive design over the last years the effectiveness of the Q-Tower system in fitting new cars has dismissed to where a new design was needed to address the changes in vehicle design We’d be happy to provide Mr [redacted] a discount toward the purchase of new towers and fitting kits when available for his new car If he is interested in this I’ll be happy to contact him directly and provide him with the discount code Again we appreciate Mr [redacted] ’s loyalty, and his patience as we work to release the fit for his car, and we hope to keep him as a member of the Yakima family

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Unfortunately it looks like my options are limited I would, however, like to know what type of discount is being referenced If Yakima will forward the discount percentage to me directly ( [redacted] windstream.net) outside of the Revdex.com system I will consider this matter resolved.Sincerely, [redacted]