We've sent the following email to [redacted] & will work to resolve this matter as early as TuesdayWe sincerely apologize for your awful experience at our karaoke lounge I've spoken to Carlos O [redacted] , our Bar Manager; and have heard his side of the story Since not all our employees who served that night are present tonight, I shall be in contact with them to further investigate this matter I must also apologize for not opening my email from Revdex.com sooner, as I couldn't see the subject in all its entirety & thought it was just general info from themWe assure you that your complaint will be dealt with seriously & we'll work to resolve this matter promptlySincerely
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is quickly devolving into a my word against the business' word kind of conversationWhile some of what Pamela is stating is true, some of it was not how I experienced itYes they were trying to rotate the songs among the customers, but that didn't change the fact that I didn't get a chance to sing a single song that nightSomeone should have come and checked on who hasn't sung with each individual partyWhen I inquired about this with the bartender, the bartender initially said it was supposed to be minutes and not minutesWhen I asked him to put the song in, he changed the wait time to minutes, without explanationPamela also has failed to address the fact that both the bartender and the server put in their own songs without notice ahead of everyone else's songsThere was no altercation because I know how to behave myself in publicThe bartender however was clearly trying to physically intimidate me and the rest of our partyThe way in which the entire staff reacted that night was completely unacceptable, especially considering we are all regular customers in the loungeThis is all magnified by the defensive and indifferent responses by the owner of the businessClearly Yakitori Boy does not care about their patrons, only about profits Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This is quickly devolving into a my word against the business' word kind of conversationWhile some of what Pamela is stating is true, some of it was not how I experienced itYes they were trying to rotate the songs among the customers, but that didn't change the fact that I didn't get a chance to sing a single song that nightSomeone should have come and checked on who hasn't sung with each individual partyWhen I inquired about this with the bartender, the bartender initially said it was supposed to be minutes and not minutesWhen I asked him to put the song in, he changed the wait time to minutes, without explanationPamela also has failed to address the fact that both the bartender and the server put in their own songs without notice ahead of everyone else's songsThere was no altercation because I know how to behave myself in publicThe bartender however was clearly trying to physically intimidate me and the rest of our partyThe way in which the entire staff reacted that night was completely unacceptable, especially considering we are all regular customers in the loungeThis is all magnified by the defensive and indifferent responses by the owner of the businessClearly Yakitori Boy does not care about their patrons, only about profits Regards, [redacted] ***
We've sent the following email to [redacted] & will work to resolve this matter as early as TuesdayWe sincerely apologize for your awful experience at our karaoke lounge I've spoken to Carlos O [redacted] , our Bar Manager; and have heard his side of the story Since not all our employees who served that night are present tonight, I shall be in contact with them to further investigate this matter I must also apologize for not opening my email from Revdex.com sooner, as I couldn't see the subject in all its entirety & thought it was just general info from themWe assure you that your complaint will be dealt with seriously & we'll work to resolve this matter promptlySincerely
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is quickly devolving into a my word against the business' word kind of conversationWhile some of what Pamela is stating is true, some of it was not how I experienced itYes they were trying to rotate the songs among the customers, but that didn't change the fact that I didn't get a chance to sing a single song that nightSomeone should have come and checked on who hasn't sung with each individual partyWhen I inquired about this with the bartender, the bartender initially said it was supposed to be minutes and not minutesWhen I asked him to put the song in, he changed the wait time to minutes, without explanationPamela also has failed to address the fact that both the bartender and the server put in their own songs without notice ahead of everyone else's songsThere was no altercation because I know how to behave myself in publicThe bartender however was clearly trying to physically intimidate me and the rest of our partyThe way in which the entire staff reacted that night was completely unacceptable, especially considering we are all regular customers in the loungeThis is all magnified by the defensive and indifferent responses by the owner of the businessClearly Yakitori Boy does not care about their patrons, only about profits Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This is quickly devolving into a my word against the business' word kind of conversationWhile some of what Pamela is stating is true, some of it was not how I experienced itYes they were trying to rotate the songs among the customers, but that didn't change the fact that I didn't get a chance to sing a single song that nightSomeone should have come and checked on who hasn't sung with each individual partyWhen I inquired about this with the bartender, the bartender initially said it was supposed to be minutes and not minutesWhen I asked him to put the song in, he changed the wait time to minutes, without explanationPamela also has failed to address the fact that both the bartender and the server put in their own songs without notice ahead of everyone else's songsThere was no altercation because I know how to behave myself in publicThe bartender however was clearly trying to physically intimidate me and the rest of our partyThe way in which the entire staff reacted that night was completely unacceptable, especially considering we are all regular customers in the loungeThis is all magnified by the defensive and indifferent responses by the owner of the businessClearly Yakitori Boy does not care about their patrons, only about profits Regards, [redacted] ***