We believe our original response is sufficient and should satisfy Mr [redacted] complaintFKFCU has taken all steps that we advised Mr [redacted] we would take during our telephone conversations with himWe are limited in our ability to verify final results of our actions, given the final updates are the responsibility of a third-party
*** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** ** *** * *** * *** ***
*** *** *** * *** *** ***
Response from Fort Knox Federal Credit Union:
Our website is
available for members, and potential members, to submit applications for various types of loans including visa cards with limits up to $25,000, as per our site. Loan requests submitted through this online channel are underwritten in accordance with our internal loan guidelines. These guidelines are in place to help us control and manage our risk and exposure as a financial institution. Our underwriting process includes evaluation of many factors including, but not limited to, credit history, income, employment status, history with our organization, and other factors Our standard underwriting process was followed in the evaluation of Mr*** credit application and FKFCU did make inquiries into Mr*** credit history. FKFCU requested and obtained credit files from *** and ***. After evaluation of Mr*** application it was determined we would be able to offer him an initial credit line. Mr*** advised use he was not interested in establishing this credit line at this time, and his application was withdrawnOn 3/4/20** one of our managers had a telephone conversation with Mr***, and he has indicated he is satisfied with our actions pertaining to his complaint*** ***
SVP Retail Operations | Fort Knox Federal Credit Union | SDixie BlvdRadcliff, KY | *** *** *** *** *** * *** ***
%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mr. [redacted] fails to acknowledge in his response the focus of my original complaint and the main topic of my telephone conversation with Mr. [redacted]. I am satisfied PROVISIONALLY -- with the understanding that the credit inquiries incurred by FKFCU are redacted from my credit reports with [redacted] and [redacted].
To reiterate, if it is FKFCU’s policy to have a maximum allowable credit limit of $2,500.00 for new potential members AND which is not based on any other internal guidelines of credit worthiness such as credit history and income etc, then this policy should be fully disclosed to the prospective consumer so that they may make an informed decision prior to applying. I have since been approved with my local [redacted] Federal Credit Union for a a credit limit in the amount of $20,000 and also a business credit card from [redacted] in the amount of $35,000. Given my recent tract record with creditors, I know that the issue is not with my credit worthiness but with FKFCU’s unwillingness to grow and expand their potential profits. It is obviously FKFCU’s prerogative should they wish to operate their business extremely conservatively and at the sacrifice of potential revenue. HOWEVER, it is also the responsibility of FKFCU to fully disclose these important facts. Which I maintain is the reason of my initial complaint -- the marketed credit limit on FKFCU's web site of $25,000 for credit worthy individuals is very deceptive, misleading and quite simply false advertising. If FKFCU would have disclosed that new prospective credit worthy individuals would only be eligible for a maximum of a $2,500 credit limit, I never would have applied, never would have wasted my time, and never would have had these negative credit inquiry “dings” on multiple credit bureau reports. I truly feel that for the benefit of future prospective customers and for FKFCU’s own benefit as well, they should modify their web site to include this crucial piece of information.
Mr. [redacted] has informed me that a letter was sent to both credit bureau’s on March 6, 20** requesting the inquiries be removed. At the time of this writing, the inquiries have yet to be removed. Therefore, I do not believe my complaint has been resolved nor can it be closed until the inquiries have been completely excised.
Thank you,
[redacted]
%3
We believe our original response is sufficient and should satisfy Mr. [redacted] complaint. FKFCU has taken all steps that we advised Mr. [redacted] we would take during our telephone conversations with him. We are limited in our ability to verify final results of our actions, given the final updates are the responsibility of a third-party.
We believe our original response is sufficient and should satisfy Mr [redacted] complaintFKFCU has taken all steps that we advised Mr [redacted] we would take during our telephone conversations with himWe are limited in our ability to verify final results of our actions, given the final updates are the responsibility of a third-party
*** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** ** *** * *** * *** ***
*** *** *** * *** *** ***
Response from Fort Knox Federal Credit Union:
Our website is
available for members, and potential members, to submit applications for various types of loans including visa cards with limits up to $25,000, as per our site. Loan requests submitted through this online channel are underwritten in accordance with our internal loan guidelines. These guidelines are in place to help us control and manage our risk and exposure as a financial institution. Our underwriting process includes evaluation of many factors including, but not limited to, credit history, income, employment status, history with our organization, and other factors Our standard underwriting process was followed in the evaluation of Mr*** credit application and FKFCU did make inquiries into Mr*** credit history. FKFCU requested and obtained credit files from *** and ***. After evaluation of Mr*** application it was determined we would be able to offer him an initial credit line. Mr*** advised use he was not interested in establishing this credit line at this time, and his application was withdrawnOn 3/4/20** one of our managers had a telephone conversation with Mr***, and he has indicated he is satisfied with our actions pertaining to his complaint*** ***
SVP Retail Operations | Fort Knox Federal Credit Union | SDixie BlvdRadcliff, KY | *** *** *** *** *** * *** ***
%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mr. [redacted] fails to acknowledge in his response the focus of my original complaint and the main topic of my telephone conversation with Mr. [redacted]. I am satisfied PROVISIONALLY -- with the understanding that the credit inquiries incurred by FKFCU are redacted from my credit reports with [redacted] and [redacted].
To reiterate, if it is FKFCU’s policy to have a maximum allowable credit limit of $2,500.00 for new potential members AND which is not based on any other internal guidelines of credit worthiness such as credit history and income etc, then this policy should be fully disclosed to the prospective consumer so that they may make an informed decision prior to applying. I have since been approved with my local [redacted] Federal Credit Union for a a credit limit in the amount of $20,000 and also a business credit card from [redacted] in the amount of $35,000. Given my recent tract record with creditors, I know that the issue is not with my credit worthiness but with FKFCU’s unwillingness to grow and expand their potential profits. It is obviously FKFCU’s prerogative should they wish to operate their business extremely conservatively and at the sacrifice of potential revenue. HOWEVER, it is also the responsibility of FKFCU to fully disclose these important facts. Which I maintain is the reason of my initial complaint -- the marketed credit limit on FKFCU's web site of $25,000 for credit worthy individuals is very deceptive, misleading and quite simply false advertising. If FKFCU would have disclosed that new prospective credit worthy individuals would only be eligible for a maximum of a $2,500 credit limit, I never would have applied, never would have wasted my time, and never would have had these negative credit inquiry “dings” on multiple credit bureau reports. I truly feel that for the benefit of future prospective customers and for FKFCU’s own benefit as well, they should modify their web site to include this crucial piece of information.
Mr. [redacted] has informed me that a letter was sent to both credit bureau’s on March 6, 20** requesting the inquiries be removed. At the time of this writing, the inquiries have yet to be removed. Therefore, I do not believe my complaint has been resolved nor can it be closed until the inquiries have been completely excised.
Thank you,
[redacted]
%3
We believe our original response is sufficient and should satisfy Mr. [redacted] complaint. FKFCU has taken all steps that we advised Mr. [redacted] we would take during our telephone conversations with him. We are limited in our ability to verify final results of our actions, given the final updates are the responsibility of a third-party.