Yam Auto Sales

Complaint: [redacted] I am rejecting this response because: I was never notified that the car only needed a jump startI had not asked for a luxury vehicle either I only wanted my money back from the down payment because I didn't feel comfortable working with this business and wanted to find a vehicle somewhere I felt comfortable doing business I didn't tamper with the tracking device and I had lost my mother during this time to cancer! I had made several attempts to contact [redacted] and we kept missing each other because I was at workAll I ask is my down payment back since you have the car and I put hundreds of dollars into it! Regards, [redacted]

To whom it may concern, This email is a response to a statement from [redacted] The said customer purchased a vehicle from us on March 1oth, The customer brought her own person who inspected the vehicle prior to purchaseA couple of weeks after her purchase she called and asked for an oil change, we directed her to a certified mechanic we useThe certified mechanic got her oil change doneAt this point she was still satisfied with the carShe paid her first payment, and we thought everything was going good, we had no implications that anything was wrong with the vehicleWhen it was time for her second payment she did not pay itWe tried contacting her for the vehicle payment, but her phone number had changed, at this time we found out that our car tracking system had been tampered with, and non functioningA couple weeks after her payment was due the customer contacted us that the vehicle had stalled on herOut of good faith we proceeded to help the customer out by getting a tow truck to pick up the vehicle and send it to a mechanic we useOnce the mechanic evaluated the vehicle he came to the conclusion that only a battery jump start was needed, and reaffirmed our belief that our tracking system had been tampered withThe customer was made aware by the mechanic that only a jump start was needed to get the car in good driving conditions, but she still did not feel comfortable driving itAgain, in good faith, we wanted to make her feel comfortable driving so we told her we could help get her driving into another car with the same value, and down payment as her first carThe customer had agreed to this, but later retracted her agreement when she only wanted to be driving our luxury vehicles, this we could not accommodateWhen we told her we could not accommodate her in one of our luxury cars she became upset.Thank you, [redacted]

This is [redacted] , Manager of YAM Auto Sales I have taken the time to review all the details in to what happened on your dealYou claim the vehicle had check engine light and driver side window is not working but when we sold the car the driver side window was working and there was no check engine lights and no codesYou mentioned that we didn't inform you about and an accident but I spoke with sales rep [redacted] and she said that she did mentioned you about an accidentAs far as the passenger window we will fix it as we promise that we would get it doneThe entire team here at Yam Auto Sales prides ourselves with providing great customer service and great vehicles to the customer.I apologize that things didn't work out the exact way you would have liked but it was not from any lack of effortIf you have any questions in the future please feel free to contact me @ [redacted] Mon-Sat AM to PMThank you, [redacted] Yam Auto Sales[redacted]

This is [redacted] , Manager of YAM Auto Sales I have taken the time to review all the details in to what happened on your deal. You claim the vehicle had check engine light and driver side window is not working but when we sold the car the driver side window was working and there was no check engine...

lights and no codes. You mentioned that we didn't inform you about and an accident  but I spoke with sales rep [redacted] and she said that she did mentioned you about an accident. As far as the passenger window we will fix it as we promise that we would get it done. The entire team here at Yam Auto Sales prides ourselves with providing great customer service and great vehicles to the customer.I apologize that things didn't work out the exact way you would have liked but it was not from any lack of effort. If you have any questions in the future please feel free to contact me @ [redacted] Mon-Sat 10 AM to 7 PMThank you,[redacted]Yam Auto Sales.[redacted]

To whom it may concern,  This email is a response to a statement from [redacted] . The said customer purchased a vehicle from us on March 1oth, 2017. The customer brought her own person who inspected the vehicle prior to purchase. A couple of weeks after her purchase she called and...

asked for an oil change, we directed her to a certified mechanic we use. The certified mechanic got her oil change done. At this point she was still satisfied with the car. She paid her first payment, and we thought everything was going good, we had no implications that anything was wrong with the vehicle. When it was time for her second payment she did not pay it. We tried contacting her for the vehicle payment, but her phone number had changed, at this time we found out that our car tracking system had been tampered with, and non functioning. A couple weeks after her payment was due the customer contacted us that the vehicle had stalled on her. Out of good faith we proceeded to help the customer out by getting a tow truck to pick up the vehicle and send it to a mechanic we use. Once the mechanic evaluated the vehicle he came to the conclusion that only a battery jump start was needed, and reaffirmed our belief that our tracking system had been tampered with. The customer was made aware by the mechanic that only a jump start was needed to get the car in good driving conditions, but she still did not feel comfortable driving it. Again, in good faith, we wanted to make her feel comfortable driving so we told her we could help get her driving into another car with the same value, and down payment as her first car. The customer had agreed to this, but later retracted her agreement when she only wanted to be driving our luxury vehicles, this we could not accommodate. When we told her we could not accommodate her in one of our luxury cars she became upset.Thank you,[redacted]

Mr Villareal
 We have been constantly trying to reach you before the vehicle was repossessed,on all the three numbers we have here in the system and the email address. The last payment you made was on the 21st of February 2014 and the vehicle was picked in august of 2014, although you had...

sent us a 200 dollar payment last month which is half your regular payment as you are aware your monthly payment is 400, but even that into consideration you were still 4 months late. We have the detailed statement of the transaction history if you authorise us we can disclose it to Revdex.com. If it was any other dealership the vehicle would be picked up that same month. As of today your principal balance is paid off but you owe us the repossession charges which are 868.00. If you"d like we can send you a copy of the bill sent to us by [redacted] which is our repossession contractor. If you or Revdex.com have any questions you can reach me directly on my cell phone [redacted].
Thanks
[redacted]
Yam Auto Sales

Complaint: [redacted]
I am rejecting this response because:
I was never notified that the car only needed a jump start. I had not asked for a luxury vehicle either.  I only wanted my money back from the down payment because I didn't feel comfortable working with this business and wanted to find a vehicle somewhere I felt comfortable doing business.  I didn't tamper with the tracking device and I had lost my mother during this time to cancer! I had made several attempts to contact [redacted] and we kept missing each other because I was at work. All I ask is my down payment back since you have the car and I put hundreds of dollars into it! 
Regards,
[redacted]