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Yamaha Corporation of America

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Reviews Yamaha Corporation of America

Yamaha Corporation of America Reviews (32)

Review: Unable to get Yamaha to warranty home theater system. I have a YSP-2500 home theater system with a broken subwoofer that is still covered under warranty <1year. I called on 1/26/16 twice to get service but was placed half hour long holds and the first rep hung up after putting me on a long hold and the second rep bounced me around to all different people who were unable to help. I gave up calling and sent in a request online same day (1/26/16) to get the subwoofer repaired. There as been no response.Desired Settlement: I want Yamaha to take back the entire system for a refund. From reviews online of the home theater system, several other people have had this problem and even after replacement, the problem comes back, link here: ([redacted]). Couple this with the serious systemic issues on the system and an unresponsive warranty service center, I want them to take this back. I do not want to have this repaired, replaced, or warrantied, only to have to deal with a broken item and their nonexistent warranty customer service.

Business

Response:

We are sorry you are having problems with your Subwoofer. Our goal is to delight our customers both with our product, and our service. We regret that we fell short of your expectations. We would like to make it right by offering at no cost to you, replace your Subwoofer with a New Subwoofer. We would take care of the shipping and return. A customer support representative will contact you to get the required information, and move forward at a time that is convenient for you. We look forward to hearing from you.

Thanks you,

Yamaha AV Customer Support

subwoofer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was contacted by [redacted] <[redacted]> and provided the requested information of serial number and date and location of purchase last week 5 days ago. There has been no response. They have been unresponsive to processing the warranty claim and I still have a defective unit. Please have Yamaha response to the request for information. 5 days is not acceptable between each interaction.

Regards,

Business

Response:

As previously mentioned, we regret the time to respond. Customer Support received your/the customer respond for additional information Thursday, February 4. Unfortunately, Yamaha was closed Monday February 8. After receiving the customer requested information, we conducted the research into the issue, and is responding to the customer, Tuesday.

We understand that to the customer, this may seem like an untimely response. However, to provide the customer the due diligence of thorough research, the time is not unreasonable. Again, we are willing to replace the unit for the customer with a new unit. In addition, this will be a no cost transaction to the customer.

We ask that the customer contact Yamaha AV customer support to provide to provide the necessary shipping and return information.

While we regret this unfortunate experience for the customer, we are committed to resolving this issue quickly. Further, believe that a replacement unit (New) exceeds warranty obligation, and demonstrates our commitment to our customers.

We look forward to the customer contacting Yamaha Customer Support so that we can get the necessary information to both receive his defective unit, and send him a new unit.

Thank you,

Manager

Yamaha AV Customer Support

Review: I want to first start off with saying what a huge yamaha enthusiast I am, I have owned several yamaha receivers since the late 1990s. my first high end receiver was the RX-V2400, and I owned 2-3 other 2000 series receivers i.e 2600 and the 2700. about 15 months ago I purchased the Aventage series 2030 model from IQ-AV.com for $1699.00. as soon as I received it I had issues with the AV switching not working as well as the multiple zone feature not functioning as well. the receiver also did not include the remote or optimizer mic and antenna. I attempted to reach out to IQ-AV the store and was advised to try better cables. I have been in high end AV for a very long time and have very high end cables but bought some more anyway just to make sure. that did not work and I called back and was given the run around and did not ressolve my issue. this issue went on for almost a year until I finnaly wrote their company and was contacted by [redacted], their General Manager and advised he would take care of me. he advised me to send the receiver back and he would send me out a new one. I sent my receiver back and waited for 3 months and still no receiver. found out fedex claimed that I signed for it months earlier but I did not. after [redacted] filed a claim found out the driver did not deliver and signed my name to show it had been delivered. finally after months I received a Aventage 3040 that I had deliver to a fedex sort facility so no more problems could arise but when I picked it up the store clerk dropped it and was rude. happy to at least have it , I brought it home and hooked it up only to find that the audio cuts out on it intermittently leaving me frustrated and unable to watch any programming. now once again im left with problems and out several thousand dollars and cannot get in contact with the company nor do I want to because of the way I was treated. I have spent over $19,000.00 in yamaha products and just want to be treated properlyDesired Settlement: I want to send this Aventage receiver 3040 back and have the newer Aventage 3050 to replace it. I want shipping covered and do not want to have to wait as in the last 15 months I've not been able to use the receivers due to problems surrounding them. I want the product sent overnight and warranty applied to shipping and would prefer to have the manufacturer warranty cover longer then the 3 years in case of any problems. The warranty isn't much of a problem if I can receive the item safely and minus any damage. I will ship this defective 3040 back via REturn authorization and expect to receive the new replacement 3050 within 2-4 business days.

Business

Response:

Yamaha hopes that every customer experience ends as a good experience. While, the AV issue the customer has experienced most recent, may have occurred as a result of the unit being dropped by the shipping company, [redacted], Yamaha cannot assume fault. However, we appreciate the customer being a longtime Yamaha customer, and want to help resolve this issue for the customer by providing a refurbished 3040 to replace the unit that was dropped.

In effort to remedy this satisfactorily for the customer, we agree to send the customer a call tag for returned shipping, and upon Yamaha receipt of the unit, Yamaha will ship to the customer, a refurbished 3040. In addition, Yamaha will provide a 1-year warranty on the refurbished receiver unit. One Year is Yamaha’s standard warranty that apply to all refurbished receivers.

Thank you,

AV Yamaha Customer Support

Review: I had an issue with my Yamaha receiver, which was covered under warrantee.

Yamaha informed me the only authorized service center is at the edge of NYC in Floral Park, Queens, NY.

I dropped off the receiver for repair, and it is now available for pickup.

In order to pick up the receiver, I need to schedule an appointment with the service center, which is hard to get in touch with via phone.

The service center is incredibly inconvenient to get to without a car and I need to either rent a Zipcar or take Long Island Rail Road to pick up the receiver. The service center wont deliver or offer courier service.

I've called multiple times to schedule a pick up appointment, and am finding much difficulty arranging a time when I can spend 2-3 hours commuting to pick up the equipment.

At this point, I'd just like a new receiver from Yamaha and for them to work it out with the service center.

I find it really strange that Yamaha's only authorized service center in USA's biggest metropolitan city is this hard to reach.

Also, not entirely sure why shipping isn't an option.Desired Settlement: New Yamaha Receiver

Business

Response:

We regret that the customer had to experience this level of service. We have been in contact with the servicer to resolve this issue.

To resolve this for the customer, Yamaha will cover the shipping costs to get the repaired product back to the customer; so that the customer will not be inconvenienced.

Thank you,

Yamaha Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In my initial outreach, I asked for a replacement of the product. I do not want to receive my repaired product from this service center and have to go through this process again. Yamaha didn't confirm that I was OK with this resolution.

Review: This is the letter I sent them last summer! 7-6-15

To whom it way concern:

I bought a pair of Yamaha outdoor speakers Model # [redacted] & mounted them under my 3 foot eaves. I used them only a few months & now they are not working. I had total trust in Yamaha & have had a Yamaha amp for years but I am very disappointed since I just built my deck this year & am unable to use the speakers because they do not work.

Could you explain why or if you can send me a label to return them for refund or for ones that really work as they say they do outdoors!! No weather can reach them & both are not working!!

Sincerely

[redacted]Desired Settlement: I would like either a pair of speakers that are actually outdoor & work or a refund!

Business

Response:

Yamaha stands behind our products, and make ever attempt to resolve the issue to the acceptance of our customers. We regret that you experienced a problem with our speakers. We would like to offer you an exchange. We ask that you contact our customer support direct as we see no record of you having contacted us on this issue. At that time we will issue you a shipping label to return the product, and we will gladly ship you a replacement.

Again, please contact Yamaha AV support and a representative will gladly assist you.

Thank you,

Yamaha AV Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yamaha did not give me any information for a web site or phone number to contact them. They just said to contact Yamaha support & I have sent to letters already!

Regards,

Business

Response:

We feel that we have made a reasonable attempt to satisfy the issue for the customer according to what the customer has stated as an acceptable resolution in their complaint.

In the complaint, the customer asked that we replace the speakers with new speakers ("ones that work"). We offered to accommodate the customer's request and asked that the customer contact Yamaha AV Customer Support direct, since Customer Support have no record of the customer having ever contacted customer support in the past. Again, we ask that the customer to contact Yamaha AV customer support direct so that we can acquire the necessary information to resolve the issue for the customer. Unfortunately, should the customer choose to not contact Customer Support, our ability to resolve the issue for the customer is greatly limited. Again, we ask that the customer contact AV Customer Support, so that we can resolve the issue for the customer.

Thank you,

Yamaha Customer Support,

Business

Response:

In reference to [redacted] complaint to the Revdex.com, to satisfactorily resolve the issue for the customer, Yamaha agreed to the following:We recognize both, the value and importance of all our customers and respectfully feel that the current model of the customer speakers in question would satisfactorily resolve the issue for the customer. However, we await the customer decision on whether they choose to stay with their existing model speak, but new; or the current model of their existing speaker.Hence, in the best interest of the customer, we have offered and will provide the customer with either, the current model of their existing speakers, or new speakers of their existing model. Both at no cost. At this point, Yamaha feel that this issue is resolved to the satisfaction of the customer. See email thread below: Regards, [redacted]Manager Corp Customer SupportYamaha Corp America

Review: MY NAME IS [redacted], I OWN HONESTMAN PRODUCTIONS INC. I USE STEINBURG TO RECORD SONGS AND MUSIC TRACKS, THIS COMPLAINT IS ABOUT STEINBURG THAT IS OWNED BY YAMAHA, I CHANGED OUT MY HARD DRIVE AND LOST SOME CONTENT SOUNDS, THAT I USE TO RECORD I BACKED UP MY HARD DRIVE BEFORE SWITCHING OUT TO THE NEW HARD DRIVE, SOMEHOW I LOST MUSIC FILES?. I THEN CONTACTED STEINBURG DIRECTLY AND IT HAS BEEN MORE THAN 5 MONTHS TRYING TO GET MY FILES THAT I PAID FOR BACK ON MY COMPUTER, STEINBURG SAYS ON THEIR SITE THAT THEY WILL GIVE YOU NEW CODES TO RE-DOWNLOAD YOUR FILES, I HAVE BEEN WORKING WITH A TECH FOR BETWEEN 4-5 MONTHS TO GET THIS ACCOMPLISHED WHICH HE SAID IT WAS NO PROBLEM FOR HIM TO DO, I ALSO SENT HIM THE INVOICES FROM ASKNET THAT SHOWED I PAID FOR JUST ABOUT ALL THE CONTENT AND SEQUEL SETS THEY OFFER, BUT THERE HAS BEEN NO RESPONSE TO MY REQUEST FOR HIM TO CONTACT ME I THIS IS AN INDEPENDENT RECORD LABEL, THAT IS TRADEMARKED, AND ALSO I PAID FOR THESE FILES AND WOULD LIKE THEM BACK PLEASE!, I AM ALSO A INDEPENDENT MINORITY BUSINESS OWNER AND I HAVE WORKED WITH THESE PRODUCTS FOR A LONG TIME AND SPENT A LOT OF MONEY ON THEM AND I FEEL DISRESPECTED, HERE IS THE REFERENCE # Ref.#[redacted]ref:_[redacted]:ref, I ALSO KNOW THAT IT DOESN'T TAKE 4-5 MONTHS TO HANDLE A SIMPLE TASK LIKE THIS, I WOULD LIKE THIS RESOLVED IN A TIMELY MANNER, THANK YOU, [redacted].Desired Settlement: I would like steinburg or Yamaha to correct the problem, do a remote to make sure that I have all the music files that I paid for, and to make sure everything is right before they leave me, which includes giving me new code so that I can put the files back on the elicenser key, thank you.

Business

Response:

Yamaha's goal is to have every customer have a great customer experience when contacting Yamaha.

Therefore, to resolve this matter to the customer's satisfaction, we have contacted the customer and scheduled a Remote Desktop session to point out each successfully completed download. In addition, we rectified the customer’s licensing concern; we provided the customer "new codes and placed them on his license key.”

Once downloads are complete, we have assigned a Yamaha representative to contact the customer and walk the customer through each product to show customer that each component is in place.

We believe the this action based on our conversation with the customer, and the customer's resolution recommendation, fully, satisfies the customer.

Thank you,

Yamaha Corp

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This is a follow up to an earlier issue with Yamaha of America. They finally sent me the THR 10 guitar amp after a two month wait but 6 weeks after I received the amp it stopped working. The NEW problem is the power supply that came with the amp no longer works. I contacted Yamaha on August 27 to let them know. They said they would replace it since it is under warranty. They sent me a email to print out a shipping label. I told them I DO NOT HAVE A PRINTER and requested they mail me the label. That was on September 2. I am still waiting. There is a long history of Yamaha Power supplies being defective. You can Google a search online and see for yourself. All I want is for Yamaha to send me a new power Supply for the amp. The guitar amp is new and under warranty. Morally and legally they are obligated to do so.Desired Settlement: Send me a NEW POWER SUPPLY for the THR 10 amp

Business

Response:

We at Yamaha, view our customers as a priority, and try to find both, the right and just solution to satisfy the customer request. After review of the customer complaint, we will send the customer a power supply as per the customer's settlement request.

We regret any inconvenience this may have caused, and we thank you for bring this issue to our attention.

Yamaha Customer Support

Consumer

Response:

CustomerHello my name is [redacted]. I filed a complaint with the Revdex.com of San Diego recently against Yamaha Corp. of America. It has been resolved as of now. Thank You.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I've had a couple of issues while dealing with Yamaha's A/V customer service department. Every time I have called any of Yamaha's A/V related services, e.g. parts or technical support, I have waited anywhere from 20 minutes to over an hour on the phone for before reaching a representative. Then today, due to an automated system that doesn't even cater to returns/refunds, I ended up being bounced around between departments, having to redial phone numbers and start my holding time over again. I placed an order for a ypao microphone for an A/V receiver, rx-v673, one month ago. I ended up finding my old ypao microphone before receiving the new one, so I called back to Yamaha. They instructed me to refuse the package and I would be refunded after they received it. Upon arrival, without opening or handling the package, I refused the package. UPS sent the package back over 2.5 weeks ago and I have yet to receive any email, call or refund from Yamaha. Today, I spoke with a female in the parts section about this return. She told me they haven't processed it as "received" so I should try calling back in two days. When I attempted to ask her what the normal wait time for processing was, she interrupted me and became apparently annoyed that I had any follow-on questions. As a customer, it is really frustrating to wait anywhere from 20 minutes to over an hour on a phone call, just to get in touch with a representative that can't wait to get off of the phone and quickly defaults to the customer needing to call back at a later date.Desired Settlement: $39.65 Refund for "RMA# [redacted]"

Business

Response:

This pertains to Case # [redacted].

Mr. [redacted] ordered a Yamaha microphone but decided he no longer needed as he found his old unit. Therefore he refused the package delivery and Yamaha would credit him back. He claimed that he did not receive his credit for 2.5 weeks and he filed complaint with Revdex.com on 2/12/2014 at 1:36PM.

I checked with Yamaha record and found that Mr. [redacted]’s package delivery was on 1/29/2014 and he was credited with the amount of $39.65 on 2/12/2014 at 10:53AM. Therefore it was 10 business days and not 2.5 weeks as claimed. We also believe that he was not aware that his account had been already credited when he filed complaint with Revdex.com.

Yamaha strives to stream line the process to provide the best in class customer experience. Our refund credit normally takes about 14 business days for process.

Sincerely,

Manager, Product Support and Parts

###-###-####

[redacted]@yamaha.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have made numerous calls to yamaha. I have a Receiver that needs work under warranty. I had to go thru a process to get it shipped to a repair center. The repair center is giving me trouble that they receive it damaged and now I'm going thru problems with ups. I had the package packed at a UPS location on Stelzer RD Columbus OH. I should not be having these problems and the process is causing me distress when all I want to do is get this thing repaired and shipped back to me. I'm open to anything to help me get this resolved so I have a working receiver. I'm dependent on this receiver as it runs all my equipment and this has been a very trouble filled process.Desired Settlement: I would either at this point like to exchange the reciever or get a cross shipment where I can ship this back and get a new one shipped to me. Or I would like yamaha to get the price of the product replaced under warranty by ups since you guys paid for the return label it is causing me trouble getting help from ups. I had the package packed at UPS shipped by a ups store and received damaged at United Radio in NY

Business

Response:

It is Yamaha's practice to delight customers with both our products and our service. In effort to adequately address the customer concern. A Yamaha representative will contact the customer and discuss resolution options. By close of business 8/26/15 Pacific Standard Time.

Business

Response:

Hello, [redacted], Please see below for the resolution to the customer complaint noted in the subject line above. Dear [redacted],Re: complaint #[redacted].Yamaha and the customer exchanged conversation mid-August 2015.We resolved the issue with the customer by issuing the customer an exchange. The progressive path to final resolution for the customer is as follows:8/19/15 - RA exchanged processed.8/20/15 - Exchange unit shipped to United Radio.8/26/15 - Exchange unit received @ United Radio.The replacement unit is waiting to be shipped from United Radio to the customer. Customer should be in receipt of the unit within the coming days.Please, let me know if you need anything further regarding this matter. Thank you, [redacted]

Review: On may 12 [redacted] contacted me concerning a promotion. She stated that I had won a Yamaha THR 10 Guitar Amp. She congratulated me on winning as well. she ask me to confirm my shipping address and phone number which I did. She sent me another email on May 13th asking me to fill out a 1099 form,a W-9,and my SSN number. I complied with her request and sent the information and forms to Yamaha of America C/O [redacted] Tax Manager. May 26 I emailed her asking if my paperwork had been received. She told me that she hadn't heard from the Tax Dept. yet. On June 4th I sent her an email stating that it had been three weeks since I sent in the forms she requested.Later that day she sent me an email saying the Tax Dept did receive my forms and all was in order. She also stated that my THR 10 Amp would be mailed out next week FOR SURE. (That would make it the week of June 8th) which has already come and gone. The last email I sent her concerning this issue was June 16th 8:36 AM. She refuses to contact me concerning this issue therefore she left me no other option other than contacting The Revdex.com. All I am asking is that Yamaha of America do "The Right Thing" by sending me my prize that I won in their promotion and do it in a prompt way ASAP.Desired Settlement: That Yamaha of America send me my THR 10 Guitar Amp within the next week with a Tracking Number so I will know when to expect delivery. Thank You!

Business

Response:

Thank you for your email. We have looked into this matter and have confirmed with UPS that the guitar amp prize won by [redacted] was delivered to him on July 7.

We do value our customers and their input. We regret that gear wasn’t able to ship out as quickly as originally anticipated; however, we are confident that Mr. [redacted] is pleased with his new amp, and we will follow up with him in the coming days.

Regards,

Review: Recently I bought two Steinberg products that are owned and distributed from The Yamaha Corporation in North America. These products are the UR44 and HALion 4 with the upgrade to HALion 5.

From the beginning I had issues. I spend several full days attempting to install, uninstall and reinstall with no success. Looking for a phone number, Steinberg provided none. For hi tech computer peripherals, this is truly poor service. I emailed my concern and will say that they were more responsive than I expected, but not nearly as effective as allowing me to call a help line directly or better yet a dedicated line for installation support.

After a few exchanges over a few days I was advised to download the product from provided links, then burn these download to a specific DVD through a specific process. A phone call was also scheduled for support. [redacted] was knowledgeable and semi helpful. I say semi, because he was unable to fully walk me through the ISO DVD burning process. The irony is this was not a Yamaha process, but required to resolve this issue.

Where this get’s complicated is Yamaha was aware that their discs were problematic loading. Instead of sending replacement disc, they require you to purchase blank discs and download their fix which is 12 gigabytes of data. Both products I purchased failed to install and all required money not intended to resolve.

I lost almost a week trying to have this install correctly. Waited 5 hours to download their fix and spent $60 after tax for upgrades and support to fix a problem I never should have had.Desired Settlement: I am requesting the following as a solution to this issue. A reimbursement of $60, this covers the $43 upgrade I purchased to resolve the issues in the Cubase package and $17 for 5 Dual Layer DVD’s, The process only required 2 Discs, but the 1st disc failed verification testing and the next two did not format correctly, leaving me with the final two disc that finally burned correctly.

Needless to say, this was not how I intended to spend my vacation, this install should have taken an hour and I can assure you over the past two weeks I have invested at least 40 in pursuit of this.

Business

Response:

Hello,

Review: I purchased a Yamaha product from a local retailer (Long & McQuade Nanaimo) The Yamaha product included a "free" software from Steinway, which is a subsidiary of Yamaha. Point #1 is that Long & McQuade offers a "no questions asked", 30 day refund on all of it's products.When I tested the Yamaha hardware on my computer system it did not work. The Steinway website offered software downloads which it claimed would work with the hardware I had purchased. I downloaded the software to test the hardware, and the downloaded software caused my computer to crash (malfunction). I was able to restore my system to a previous state to remove the offending software, but my computer has since displayed audio glitches that it did not previously have.I returned the hardware to the retailer who gave me a refund. When I contacted Steinway support to advise them that their software had caused problems on my computer, and that the software had been returned to the retailer, Steinway responded to me that the free software had been "USED", and therefore they could not provide the retailer or myself with any restitution.I since have informed Steinway that I would be contacting the Revdex.com about their inadequate and indeed dangerous software, and that it is their responsibility and in their best interest to provide reparation to the retailer, as it is certainly not mine.Desired Settlement: I would like the Steinway/Yamaha to provide a replacement of their product (UR22) to the retailer including the "free" software bundled with it, regardless of whether the software was "used" when it was downloaded. I encourage the Revdex.com to contact [redacted]s (Steinway support rep) at s[redacted] and if necessary, the retailer at [redacted]. If the software is not replaced, the retailer may seek reimbursement from me for their malignant and dangerous software.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

The complaint has been resolved to my satisfaction.

Review: Yamaha Electronics sells Stereo Receivers claiming 'Bluetooth' onboard. I bought 2 of them in 2014, the R-S300 and the R-S700 which are still in warranty. The receivers have a Bluetooth 'Dock" allowing Bluetooth music thru other Bluetooth hardware like a personal computer or disk player, but Yamaha requires you to buy their YBA-10 Dock adapter in order to use the feature. They refuse to offer the YBA-10 Bluetooth dock adapter claiming they discontinued it a short time after I bought my 2 receivers, rendering the Bluetooth feature inoperable. They have a new Bluetooth adapter but it is totally incompatible with the 'Dock' on my receivers. But they are STILL SELLING these receivers and not telling anyone that the dock is unavailable, that is FRAUD as far as I am concerned. I talked to the Customer Service Manager on Tuesday Dec. 8 and he said he is sorry but he can't do anything. I told him that they are still selling these units under false pretense but he didn't want to hear it. He told me to find another brand of Bluetooth add-on and use the RCA plug inputs of one of the rear inputs. That will not solve the problem because only the Bluetooth Dock can be used to access the internal set-up features of the Bluetooth, Duh!. Both my units are still on sale on their web pages just like when I bought mine. If they can't supply the only accessory useable, featured right in their operator's manual, and offer no replacement unit in order to use the Bluetooth feature on the receiver, the receivers should not be sold anymore. Anyone buying one is getting ripped off and not being told, and people ARE still buying them.Desired Settlement: Yamaha should either offer the YBA-10 adapter again, or an updated replacement, or remove these Stereo Receivers that require the YBA-10 Bluetooth Dock from their line-up and not sell them anymore under these false pretenses.

Business

Response:

The R-S700 is compatible with the YBA-10 Bluetooth Adapter. (Discontinued 10-21-11) It uses the proprietary Yamaha dock port connection. Unfortunately, Yamaha does not make any docks that have that type of connection any longer. Currently, the only Bluetooth Adapter we have is the YBA-11 and it uses USB for power and Coaxial digital for audio. That dock will NOT work on the R-S700, it is an analog stereo receiver and does NOT have digital inputs or USB connection for power. Presently, we do not sell any digital to analog converters the will make it work. Although there may be some converters out there, Yamaha Support has no information on it. At the discretion of the customer, he would need to check on line for one.

The R-S700 does not list Bluetooth as a feature on our web site any longer and only mentions the YDS-12 ipod wired dock and the YID-W10 Wireless dock system.

Optional accessories list:

http://usa.yamaha.com/products/audio-visual/hifi-components/stereo-receivers/r-s... />
Thank you,

AV Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution barely acceptable. I will wait for the business to perform this action but still think they should not sell these receivers any longer if for no other reason than they have a feature on them that can't be used no matter how you try to spin it. A re-design of the units would be the best solution so as to be compatible with their newer bluetooth adapters. As Mr. Spock would say, "Logical, Captain!"

Regards,

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Description: Audio-Visual Equipment - Dealers, Electric Equipment & Supplies - Retail, Electronic Equipment & Supplies - Dealers, Electronic Instruments

Address: 6600 Orangethorpe Ave, Buena Park, California, United States, 90620

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