Yamaha Motor Finance Corporation USA

I will never finance a vehicle with this company every again. They admitted to an employee error in providing me with a payoff of the loan back in December of 2022. Once that was done I was asked to call back the title department in 10 days to get my title released. I spoke to the Title department on December 26 they took my forwarding address to send me the title. They NEVER said I owed anything additional either at that time. Now on January 29th I get an email stating I owe a payment when I call to inquire they state exactly this "that an employee made the error on my payoff and that they will not release my title until I make the additional payment. That should NOT be my responsibility to do so. All this means is that they can hold my title hostage and turn around send me to collections after I DID MY PART TO PAYOFF THE LOAN IN ITS ENTIRETY. You would think a huge company like YAMAHA would afford to waive that due to the employee error and NOT make me pay for the mistake.

Making payments early spoke to someone and said it will apply then what you know get a call saying we did not make a payment and on top of that we have a late fee! We have had this happen several times this company is a big rip off scam company no one knows nothing always passing the buck we even write down names on calendars of day we called and who we talked to! Should be put out of business! I don’t want to even want to give them a damn star!

I have never spoken to a finance company as loss as this one. No one knows anything, payments are mysteriously allocated by the system after payment is made. No one seems to know how it will be allocated before the fact. Statements hide late fees and charges, all of your payment goes to interest only, if you call and request to have it sent to principal then the following month you owe 2 payments as according to them you did not suffice the minimum payment that they could not tell you what it was before you pay. Horrible horrible horrible. Over 3 months with the same issue and their only solution to the problem is to make an extra payment. What a nightmare.

STAY AWAY FROM YAMAHA MOTOR FINANCE YOU HAVE BEEN WARNED. I first bought my bike back in June of 2021 I started making extra payments since day 1 come to find out they don't put the extra payment towards your principal you have to call every month to tell them that you want the extra payment towards the principal like we don't have a life. I got a much better rate and term with Autoapprove.com and best of all all extra payments are put in principal automatically look at that so Yamaha Motor Finance don't think for a second that your the only finance company we live in a new age Go suck an egg and will be the last time I buy a Yamaha I don't support shady companies and your up there.

For the past two years I’ve been dealing with this company, three times, they changed the way their bill pay goes, so three times they tried to hit me with a late fee, I had to deal with rude a[censored] customer service. This was the last time, finally spoke to a normal calm person Jesus and he was able to help me with no complications. So for me not to have to deal with this company anymore I just paid off my balance and I will never deal with this finance company again, if you want a Yamaha either fiancé through a bank or a different finance company. If there is away to give zero stars I would!

For the past three years they changed their billing and tried to hit me with late fees, everytime I called they were super rude, there was one nice Person Jesus.
Paid off my bill so I didn’t have to call and fight for them to take a late payment off! I will never finance through them again! If you want a bike go through a bank or a different finance company.

March 29, 2018*** * *** *** *** *** *** *** ** ***3RE: Your YMFUS account issued by *** # xxXX-XXXX-XXXX-6277 Dear *** ***,This letter is in response to the complaint that you submitted to the Revdex.com regarding the actions of Total Card, Inc
(TCI)TCI is the service provider for your Yamaha Motor Finance account and takes all claims seriously and evaluates each claim on a case by case basis.We have reviewed your account and see that the bank information for the payment made on February 16, was made using the Savings account information provided by youThis is the same payment that was then returned to us on February 21, marked non-sufficient fundsIn circumstances like this, it is a policy of TCI to ask that we are provided documentation showing that an error was made so we can review the documentation and determine any fees to be credited to the accountTCI has reviewed the documents you provided and see that the payment was drawn from the same account number used in previous transactions.We apologize for the inconvenience you have experiencedAs a one-time customer courtesy, TCI has processed the credit of the return check fee charged to your account for $on February 21, Please allow days for this to appear on your monthly billing statement.If you have any further questions or concerns, please feel free to call our office at 877-327-for assistance.Sincerely,Yamaha Motor Finance CorpU.S.ARevdex.com Serving San Diego, Orange & Imperial Counties Viewridge Ave #San Diego, CA 92123-Phone: 858-637-Fax: 858-496-www.sandiego.Revdex.com.orgRevdex.comThursday, March 29, 2018Yamaha Motor Finance Corporation USA Katella Ave Cypress CA 90630Dear Representative Yamaha Motor Finance Corporation USA:Ten days ago we sent you a copy of a complaint from the below referenced customerOur cover letter requested a response from your company within calendar days.For your reference, the complaint was submitted on 3/14/and was assigned an ID of ***The consumer's information appears here:As of this date, we have not received your written response, so we are assuming that the complaint is still openWe encourage you to contact your customer directly with your response and then send or fax a copy of your response to the Revdex.com, within calendar days of the date of this letterIf you choose to respond to us directly, we will forward a copy to your consumer.It is very important that you let us know how this situation is resolved so that it will not affect your business review in our systemPlease note that we are only requesting your side of the story, not directing you to provide the consumer what they are seekingThe only requirement we have for a satisfactory response is that it specifically address the issues of the particular complaint.It is also important for you to be aware that if you do not let us know that you have responded to your consumer, your review will potentially indicate that you have an unsatisfactory record with the Revdex.com because your company does not respond to consumer complaintsFor more information about the Revdex.com complaint process and how to respond, watch this short video: http***Please call us on the consumer HotLine at (858) 496-*** with any questions.Please understand that the customer's complaint and your response will be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this customerThe Revdex.com may edit the text of your response to protect privacy rights and to remove inappropriate language.Regards,*** *** Revdex.com San Diego, Orange & Imperial CountiesRevdex.com Complaint ID: *** (***)

Dear *** ***,This letter is in response to the complaint that you submitted to the Revdex.com regarding the actions of Total Card, Inc(TCI)TCI takes all claims seriously and evaluates each claim on a case by case basis.TCI has reviewed the records on your account and see that
on May 5, a purchase was debited to your Yamaha Financial Services account ending for $The minimum payment due on the account each month was $On September 15, TCI received a payment of $130, then on October 5, a payment of $was received and on October 10, a payment of $was receivedA new monthly billing statement was sent October 15, requesting a minimum payment of $by November 9, The next payment was not received until December 19, which did cause the account to fall past due in paymentsAccording to the cardholder agreement for the Yamaha credit card,"You must pay at least the Minimum Payment due by the payment due date each monthThe Minimum Payment for your Account includes the minimum payment on each Credit Plan with a special minimum payment calculation and your Regular Credit Plan."Your cardholder agreement also states,“We may report information about your Account, including about you and any Authorized Users, to credit bureaus and othersLate payments, missed payments, or other defaults on your Account may be reflected in your credit reportInformation we provide may appear on your credit report."We are unaware of any confirmation sent to you from TCI that would allow you to pay ahead on your account or miss the monthly minimum paymentsAt this time, TCI is unable to honor your request to remove the delinquency as we are reporting your account accurately to the credit bureau agenciesYAMAHAFINANCIAL SERVICESYamaha Motor Finance Corporation, U.S.AKatella Ave Cypress, CA 90630We do apologize for the inconvenience you have experienced and hope this resolves the concerns you have with your account.Sincerely,Yamaha Motor Finance Corporation, U.S.A

Dear *** ***,This letter is in response to the complaint that you submitted to the Revdex.com regarding the actions of Total Card, Inc(TCI)TCI takes all claims seriously and evaluates each claim on a case by case basis.TCI has reviewed the records on your account and see that on May 5, a purchase was debited to your Yamaha Financial Services account ending for $The minimum payment due on the account each month was $On September 15, TCI received a payment of $130, then on October 5, a payment of $was received and on October 10, a payment of $was receivedA new monthly billing statement was sent October 15, requesting a minimum payment of $by November 9, The next payment was not received until December 19, which did cause the account to fall past due in paymentsAccording to the cardholder agreement for the Yamaha credit card,"You must pay at least the Minimum Payment due by the payment due date each monthThe Minimum Payment for your Account includes the minimum payment on each Credit Plan with a special minimum payment calculation and your Regular Credit Plan."Your cardholder agreement also states,“We may report information about your Account, including about you and any Authorized Users, to credit bureaus and othersLate payments, missed payments, or other defaults on your Account may be reflected in your credit reportInformation we provide may appear on your credit report."We are unaware of any confirmation sent to you from TCI that would allow you to pay ahead on your account or miss the monthly minimum paymentsAt this time, TCI is unable to honor your request to remove the delinquency as we are reporting your account accurately to the credit bureau agenciesYAMAHAFINANCIAL SERVICESYamaha Motor Finance Corporation, U.S.AKatella Ave Cypress, CA 90630We do apologize for the inconvenience you have experienced and hope this resolves the concerns you have with your account.Sincerely,Yamaha Motor Finance Corporation, U.S.A

January 26, 2018[redacted]RE: YMFUS account #[redacted]According to our records, Mr. [redacted] purchased two Waverunners (HIN# [redacted] & HIN# [redacted]) and a trailer (VIN # [redacted]) on or about February 28, 2017. The total amount...

on the executed bill of sale for all three units was $17,797.38. Mr. [redacted] provided $8,000 for the down payment and financed the remaining balance of $9,797.36. The bill of sale did not specify that one of the three units was paid in full nor that the amount financed was for the second Waverunner.On or about June 14, 2017, Mr. [redacted] notified Yamaha Motor Finance of the referenced theft. Shortly after the reported incident, on or about July 14, 2017, Yamaha Motor Finance received a check in the amount of $6,099 from Mr. [redacted], which he claimed was the full amount that he had received from the insurance company.After Yamaha Motor Finance applied the $6,099 check to Mr. [redacted]'s account, there was still a remaining balance of $3,087.78 as of 1/7/18. Although the account was technically delinquent for the August 1, 2017 payment (since no further payments were received), Yamaha Motor Finance re-aged this account for delinquency and postponed required payments as part of its short-term, large-scale effort to provide some relief to customers who were affected by the severe weather conditions in Texas and Florida around this time.On or about September 13, 2017, Yamaha Motor Finance sent an “Insurance Deficiency Letter" to Mr. [redacted], to which Mr. [redacted] responded stating that he had filed a GAP claim and was waiting for GAP to cure the remaining balance on the account. Following our inquiry, Mr. [redacted]'s insurance company, Progressive Group Of Insurance, sent Yamaha a settlement summary which stated that $7,874 was paid to Mr. [redacted] for the loss of HIN# us-[redacted] and $7,099.00 was paid for the loss of us[redacted], totaling $14,973. Since the total amount paid by the insurance company to Mr. [redacted] for his loss ($14,973) is greater than the amount he had financed ($9,797.39), there is no deficiency—or gap–for a GAP claim to be in effect.In November of 2017, Yamaha Motor Finance sent Mr. [redacted] a letter communicating that we were sorry for the loss of his units and informed him that since there was no gap between what the units were worth and what the insurance had paid, there was no GAP payment; as a gesture of good will, we Yamaha Motor Finance gave Mr. [redacted] a full refund of his GAP contract, which was credited to his account.We hope that our response was sufficient in clarifying any misunderstanding Mr. [redacted] may have had regarding his account and that this information will enable him to pay off the remaining balance on his account. If there are any additional questions, please feel free to reach out to Yamaha Motor Finance using the following contact address:Yamaha Motor Finance Corporation, [redacted]Sincerely,Yamaha Motor Finance Corp. U.S.A.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Lets Make something clear.1. Attached is the "Bill of sale" Total base price $14,063 Total purchase price $17,797.38.Please note: Base price for Trailer (Vin [redacted]) is 0$.I also attached the title that was giving to me by [redacted] Motorosports.Seems pretty clear the Trailer is Mine and not financed by yamaha Motor.2.I [redacted] never made a check out to Yamaha as you say o. Progressive ( My jetski insurer) Explained they will investigate and cannot release any funds to me without paying the finance company first . By law. All negotiation and pay outs were determined between Yamaha and progressive. Progressive determined trailer was not financed and paid it out to me.A: The yamaha underwritter [redacted] was requesting the payment Progressive made for The trailer. Remind you never financed.I numerous time explained it was free with the promotion during the time of purchase. Explain on BB: The $7084 paid to us $6099 was the Jetski and the difference $1775 was for my trailer. Again never financed.C: Progressive paid out $6099 and $7099 Almost full price accept a deductible my plan required. 3. No payment was made from me because the first person ever speaking to from Yamaha GAP [redacted]rd [redacted] Explained to me all was written up incorrect and I should be in this position. I also went back to [redacted] motorsport to clarify and [redacted]ard was on the Phone With the Finance Associate explain all that was a mistake and explained to him how it should be completed for future. [redacted]ard promise to help me the way possible. Fast forward in front of Underwritter [redacted] did not take any of the information to consideration. [redacted]ard [redacted] Flipped hes script and now only asking for remaining balance. Last I spoke to [redacted]ard he said the best I can do is return the Cost of the GAP I paid for. I said no I don't want the money, so you can clean your hands with any wrong doing. Recieve the next statement with a credit of the Gap cost, I immediately call yamaha finace questioning the credit. I explains to Ettia Gonzales the situation and I never agreed to the refund and made it very clear to [redacted].  a. I have been explaining to yamaha finace recovery department, all have been very kind and noting the information on my file I guess. Never did they say it has been in delinquency. 4. Back to the bill of sale . The GAP was purchased with the total price of $17,797.38 The $9797.38 is the only amount financed by Yamaha motorsport. Total Base Price $14,063  Thats a loss of $3734.38, Which are all additional finance charges and dealer fees and GAP.How do you excuse your self from the contract I had paid for GAP. Please this is the time you pull up any record lines with communication between [redacted]ard [redacted] and [redacted]. I cleary told him not to credit me for the GAP. Not sure who is responding to my complaint but if you can address your position with yamaha motor Finance.  -[redacted]       
Regards,
[redacted]