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Yamaha of Camp Hill

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Yamaha of Camp Hill Reviews (4)

In response to Mrs [redacted] ***'s, please review our account of events.Mrs***'s visited our dealership on 7/30/looking at personal watercrafts due to our online advertised pricing where she meet with sales associate “Whit”Whit explained the features and benefits of the [redacted] models and she was only shopping at this point because she wanted to come back later with her husband, and to also have us appraise a motorcycle for potential trade inOn 7/31/Mrs***'s returned with her husband and their trade, at that point the couple was introduced to “David” our sales manager to finalize the details.The ***'s decided that the [redacted] deluxe was possibly the right unit for them but was not Satisfied with the trade in allowance on their motorcycleBy now it is close to closing time and David had finalized the final price which the ***'s where prepared to buy down a deposit, but where not ready to fully Commit because the unit was still in a crate in warehouse and they wanted to see it before a final commitmentDavid explained that today is the end of the month, and our manufacture incentive expire today, and we will not know if the incentive will increase of decrease for next month; in addition they may still consider adding the trade back into the deal so the deal was not finalized.On Tuesday August 4th, David called Mrs***'s at her requested phone number to inform that the manufacture reduced the rebate by $dollars, therefore we need to adjust of sale price accordingly, which she strongly protested and demanded that David email her the numbers which they exchanged several emails (attached) with no progress to resolve the issueDavid came to me midday to explain the problem and asked me to take over and contact the customer which I called her at the requested phone and she answered "Make it fast I’m at work” not allowing me to introduce myself and listen to her complaintAfter listening to her absolute and only demand that we honor Friday's price, told her that I was going to refund her deposit in full and suggested that she seek out another dealership to negotiate with, because I felt she would never be satisfied with our dealershipMrs***'s refused to have her deposit refunded and insisted that she was going to purchase from usI explained to her several more times that I was going issue a refund and again encouraged her to find another dealer.On August 8th mailed Mrs***'s refund check and on August 12th followed up with a phone call to confirm she received the check, but the call went to voice mail which I left a message with no response as of today.In closing we don’t believe that we failed to communicate the importance of our manufacture incentives that can change monthly or anytime during the month affecting the selling price of our vehicles and Mrs***'s was not ready to commit until the unit was ready for her inspectionWe sincerely apologize to Mrs***'s for this negative experience but no contract was signedA refund was issued and I consider this complaint to be resolved.Regards,Duane S [redacted] General Manager

In response to Mrs*** ***'s, please review our account of eventsMrs***'s visited our dealership on 7/30/looking at personal watercrafts due to our online advertised pricing where she meet with sales associate “Whit”Whit explained the features and benefits of the *** models
and she was only shopping at this point because she wanted to come back later with her husband, and to also have us appraise a motorcycle for potential trade inOn 7/31/Mrs***'s returned with her husband and their trade, at that point the couple was introduced to “David” our sales manager to finalize the details.The ***'s decided that the *** ** deluxe was possibly the right unit for them but was not Satisfied with the trade in allowance on their motorcycleBy now it is close to closing time and David had finalized the final price which the ***'s where prepared to buy down a deposit, but where not ready to fully Commit because the unit was still in a crate in warehouse and they wanted to see it before a final commitmentDavid explained that today is the end of the month, and our manufacture incentive expire today, and we will not know if the incentive will increase of decrease for next month; in addition they may still consider adding the trade back into the deal so the deal was not finalizedOn Tuesday August 4th, David called Mrs***'s at her requested phone number to inform that the manufacture reduced the rebate by $dollars, therefore we need to adjust of sale price accordingly, which she strongly protested and demanded that David email her the numbers which they exchanged several emails (attached) with no progress to resolve the issueDavid came to me midday to explain the problem and asked me to take over and contact the customer which I called her at the requested phone and she answered "Make it fast I’m at work” not allowing me to introduce myself and listen to her complaintAfter listening to her absolute and only demand that we honor Friday's price, told her that I was going to refund her deposit in full and suggested that she seek out another dealership to negotiate with, because I felt she would never be satisfied with our dealershipMrs***'s refused to have her deposit refunded and insisted that she was going to purchase from usI explained to her several more times that I was going issue a refund and again encouraged her to find another dealerOn August 8th mailed Mrs***'s refund check and on August 12th followed up with a phone call to confirm she received the check, but the call went to voice mail which I left a message with no response as of todayIn closing we don’t believe that we failed to communicate the importance of our manufacture incentives that can change monthly or anytime during the month affecting the selling price of our vehicles and Mrs***'s was not ready to commit until the unit was ready for her inspectionWe sincerely apologize to Mrs***'s for this negative experience but no contract was signedA refund was issued and I consider this complaint to be resolvedRegards,
Duane S*General Manager

In response to Mrs. [redacted]'s, please review our account of events.Mrs. [redacted]'s visited our dealership on 7/30/2015 looking at personal watercrafts due to our online advertised pricing where she meet with sales associate “Whit”. Whit explained the features and benefits of the [redacted] models and she...

was only shopping at this point because she wanted to come back later with her husband, and to also have us appraise a motorcycle for potential trade in. On 7/31/2015 Mrs. [redacted]'s returned with her husband and their trade, at that point the couple was introduced to “David” our sales manager to finalize the details.The [redacted]'s decided that the 2015 [redacted] deluxe was possibly the right unit for them but was not Satisfied with the trade in allowance on their motorcycle. By now it is close to closing time and David had finalized the final price which the [redacted]'s where prepared to buy down a deposit, but where not ready to fully Commit because the unit was still in a crate in warehouse and they wanted to see it before a final commitment. David explained that today is the end of the month, and our manufacture incentive expire today, and we will not know if the incentive will increase of decrease for next month; in addition they may still consider adding the trade back into the deal so the deal was not finalized.On Tuesday August 4th, 2015 David called Mrs. [redacted]'s at her requested phone number to inform that the manufacture reduced the rebate by $250.00 dollars, therefore we need to adjust of sale price accordingly, which she strongly protested and demanded that David email her the numbers which they exchanged several emails (attached) with no progress to resolve the issue. David came to me midday to explain the problem and asked me to take over and contact the customer which I called her at the requested phone and she answered "Make it fast I’m at work” not allowing me to introduce myself and listen to her complaint. After listening to her absolute and only demand that we honor Friday's price, told her that I was going to refund her deposit in full and suggested that she seek out another dealership to negotiate with, because I felt she would never be satisfied with our dealership. Mrs. [redacted]'s refused to have her deposit refunded and insisted that she was going to purchase from us. I explained to her several more times that I was going issue a refund and again encouraged her to find another dealer.On August 8th 2015 mailed Mrs. [redacted]'s refund check and on August 12th 2015 followed up with a phone call to confirm she received the check, but the call went to voice mail which I left a message with no response as of today.In closing we don’t believe that we failed to communicate the importance of our manufacture incentives that can change monthly or anytime during the month affecting the selling price of our vehicles and Mrs. [redacted]'s was not ready to commit until the unit was ready for her inspection. We sincerely apologize to Mrs. [redacted]'s for this negative experience but no contract was signed. A refund was issued and I consider this complaint to be resolved.Regards,Duane S[redacted]General Manager

9-8-2016On June 29th 2016 [redacted] purchased a 2000 Yamaha [redacted] Boat, and her son [redacted] was present acting as her agent to oversee and advice the transaction. That day [redacted] had a lot of questions about the mechanical operation of the boat, he spent 1-2 hours inspecting the boat and...

interviewing our Technician, Service Manager, Salesperson, and myself about the history of the boat. Also he asked about anything that is known to be non-operational in which we disclosed.During the inspection and delivery process both engines were started and proved to be operational with no defects meeting his satisfaction, in addition he requested to review our internal work orders for his examination of the work completed prior to purchasing which we presented to him. At this time all buyers were satisfied and agreed to purchase the boat and trailer with full knowledge that they were "SOLD AS IS".On July 7th [redacted] contacted me to report that the boat was not running and wanted us to fix it sight on seen. I explained it was sold (as is), but we in good faith would be willing to look at it. On July 23rd the boat was finally dropped off at our dealership and a quick test revealed that one of the engine cylinder had no compression, and would require further extensive tear down to determine the cause of failure.July 28 contacted [redacted] to get authorization to tear down the engine in order to work up an estimate for repairs and he would only agree to it if we were going to pay one hundred percent of the cost, and I informed that I would not at this time. At this point [redacted] informed me that he was going to hire an attorney and then concluded the conversation that all work and negations will end between us until notice from his or [redacted]'s attorney.August 2nd [redacted] called me to continue discussing the issue and then authorized us to tear down the engine for to complete an estimate to repair the failed cylinder with full understanding that I did not commit to any financial assistance.August 27th I contact [redacted] with our findings and an estimate to repair the engine including parts and labor which totaled about $2,700.00 dollars. At this time, offered to pay all of the labor expense and required [redacted] to pay for parts at a total of $900.00 dollars. This offer was unacceptable to him and he stated again that his mother was going to continue pursuing options with an attorney and he ended the conversation.As of today I have not received any other phone calls from the owners or their attorney.Regards,Duane SGeneral Manager

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Address: 3809 Hartzdale Drive, Camp Hill, Pennsylvania, United States, 17011

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