Yamasaki Academy, LLC

Hello,I believe Mr*** *** didn't understand the rules and regulations of our agreement (but he did receive a copy of it).We do accommodate our military as best as we can, but Mr*** never told me he was military until recently, so it was too late for us to make changes and
adjustments to his account.He failed in cancelling the month membership (which rolls over to a new term once it reaches the 12th month) and failed to submit payment, that's why the declined transaction/late fee cost.We have done nothing but respond to Mr***'s questions and take care of his account according to our agreement.Bellow you can see our conversation thru emails.Let me know if you need anything else from me.Thank you! Hello ***,Your monthly payment is past due, your card was declined.Please provide new card info ASAP.We need card number, expiration date and CVV code.You can call us at ###-###-#### between and 8:30pm Monday thru Friday, 9:30am and 12:30pm on Saturdays and provide the info over the phone or email it back to me.Thank you for your attention!______________________________________________________________________...⇄ Ok Can you please confirm that my membership ends this month? If you can please send me the balanced owed I will drop a check in the mail.Respectfully,***Sent from my ***_____________________________________________________________________________...⇄ 12th month is September since your account was on hold for month.Memberships don't expire, they renew automatically unless member request cancellation days before it rolls over with a signed request.Please call us at ###-###-#### to provide new card info.Let me know if you have any question.Take care!___________________________________________________________________________...⇄ that's fine Please cancel my membership and provide me with a final bill that includes September My card has been compromised times in the past month and it does not make sense to give out the new information when I intend to cancel at the earliest opportunity I am happy to settle my debt through September by check. Attached below is a signed request.________________________________________________________________________...⇄ good! We'll actually need you to send in a cashiers check or money order in the amount of $That includes all months and declined fees.Please mail the payment to *** *** *** *** Rd., suite **, Rockville, MD 20852.Let me know if you have any questions.Thank you.____________________________________________________________________________...⇄ First I would like to say the instruction during my short time at your academy was excellent. My experience in the dojo was everything I could hope for and I wish I could have continued training there. However, I am disappointed in the business aspect, particularly the handling of my contract. I have not been to the Academy since mid October. Since that time I have been continuously charged the unlimited sessions rate I see on your website and *** page a lot about family and the closeness and respect BJJ practitioners have for each other. I feel just the opposite, I literally feel like whoever is billing me is just trying to squeeze as much out of me as possible. Whoever utilizes this account authorized a lower monthly payment in May but I have been continually billed at the unlimited rate. If you would like me to forward that email authorizing the lower rate please let me know. I respectfully request you relook the final charges. I will pay that amount if it is your final assessment. However, if $is the final bill I intend to...1. Pay the bill.2. Contact the Revdex.com and file a complaint. 3. Seek legal counsel with the Staff Judge Advocate Office at Walter ReedMilitary commanders have the authority to place establishment off limits for their soldiers/sailors/airmen/and marines with cause from the Staff Judge Advocate office.4. Publish a factual account of my experience based solely on our email traffic and my bank statements in any social media forum available. I have zero desire to cast a negative light on Yamasaki Academy as I think it is a great place to train. However, I do feel I am being treated in a manner inconsistent with values of BJJ and Martial Arts as a whole.Respectfully,*** ***_____________________________________________________________________________...⇄ ***,You've purchased a month membership with a discounted rate, you received a copy of your signed membership with the rules and regulations of that agreement, you failed to close your account properly and you're trying to blame our business.Yes, we are a martial art school that tries its best to take care of our members and students, but we're also running a business and following the rules that both sides have agreed upon!We appreciate your military service and every military personnel out there and we do go out of our way to make sure our military gets treated respectfully! I don't think we were ever disrespectful towards you!All we ask for military personnel is days notice and we close the accounts, you've never notified us about closing your account, just ignored the agreement.You do what you think you have to in regards of making your experience public.We're expecting your payment.Thank you!

Hello Mr***,Please send me your address and I'll mail you a check in the amount of $120.I don't want this argument to go any further.Take care!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]