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Yankee Eye Clinic

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Yankee Eye Clinic Reviews (3)

I am rejecting this response because:
This is not an accurate representation of the situation.I was never initially told that Yankee Eye Clinic could not guarantee the work done on these frames. They told me that after the frames had been broken. If it is your policy to not guarantee your work in this situation I recommend that you tighten up that policy and make sure that every customer is informed of this before you proceed with the requested service. After the frames had been broken, Rachel *** indicated that I should go to Walmart and see if they had a replacement frame available. She had called Walmart but they couldn't tell from the information available on the frames whether they still had them in stock. When I went to Walmart they didn't have the exact frame available but had one from the same manufacturer that exactly fit the lenses from the previous frames. The Walmart Optician said he could put my lenses in a frame right away. Rachel had indicated that it was her intent to replace the frames. However, she also indicated that it was not likely that Yankee Eye Clinic would be able to replace just the frames since they would not likely be able to find a frame that exactly fit my lenses. Therefore, I would have had to most likely buy a new set of glasses (including lenses) from Yankee Eye Clinic Also, they are bifocal lenses which means the replacement cost is higher. Since the Walmart cost was very reasonable ($86), I figure it was a safe bet that Yankee Eye Clinic would reimburse me for the cost since Rachel said it was her intent to replace the frames. Also, I wear these glasses everyday for work and I can't go without them. It had already been 2-weeks since they had been broken and I needed them repaired/replaced without further delay On 8/11/2016, Rachel *** told me over the phone that she had just received the copy of my receipt (although I sent it on 7/16/16), had submitted the paper work, and that I should be getting my refund within the next week. I followed up several times after that via phone and she was never available and never returned my calls. You were not "open with me and willing to find a compromise". It was very difficult to get thru to Rachel and in the end I called many times, was told she was not available, and left messages which were never returned. It was very frustrating to not be able to speak to her about this situation and work together towards a resolution. I am providing this feedback to give you a customer's perspective about the service provided in your clinic. You can ignore it, pretend it didn't happen, or possibly learn from it. I am no longer pursuing reimbursement of the $

Said Patient came into our optical requesting our optican to fix a pair of glasses that she purchased in another clinic At that time she was told by our optician that we can not guarantee any work done on the frame since a) the frame was not purchased from us and b) we did not know how old
the frame was The patient said to go ahead and try to fix her frame While trying to repair the frame, the frame was broken At this time we offered to find a replacement frame Our optician asked the patient to find out the brand, etalfrom the place she purchased her frame from since we were unable to obtain the information from the frame Our optician told the patient that in the event we were unable to find the same frame that we would try to find a similar frame for her, from our stock She then went to Wal-Mart, where she was told the frame was not longer in stock but Wal-Mart sold her a replacement frame, which she then brought the receipt to us The patient did not give us the opportunity to find a replacement frame not did we give her the ok to purchase the frame from where she originally bought the frame.We have been very open in working with said patient and willing to find a compromise Patient did not come to us and say that she was going to purchase a new frame and that she expected us to reimburse her

Initial Business Response /* (1000, 8, 2015/11/05) */
Per attached document: "Dear Taylor,
Out office is a bit surprised by this complaint as the patient has received her glasses and was satisfied with the outcome.
Out opticians went above and beyond what was required to find [redacted] a frame that...

had been discontinued. In addition, she was only charged $25.00 for her warranty. Her lenses were put into the new frame (same color and style) and she left happy.
Should you have further questions I can be reached at 651-452-0311.
Warm Regards,
Carol"
Initial Consumer Rebuttal /* (2000, 10, 2015/11/05) */
The consumer indicated She accepted the business response.

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Address: 1340 Duckwood Dr Ste 14, Saint Paul, Minnesota, United States, 55123-1194

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