Yankee Leisure Group , Inc

I received a telephone call from YLG this morning and he explained why my refund was delayed and stated that a credit has been issued as of today 5/11/I accepted their response and fully expect a refund of $1,My husband is improving and wants to plan another trip on Amtrak but I have many reservations of booking through YLG againWe are a retired couple as of January and had hoped to do a lot of traveling but this lack of communication has scared me off with using travel agencies to book our travelWhen you are immediately charged a deposit and forfeit same time when you book with YGL, it should provide an incentive to promote goodwill with their customersThe deposit we lost was $and that is a no small change for senior citizens.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I would also like to request a date on when I should expect my refund to hit my credit card. If I do not receive my refund in an acceptable amount of time, I will follow up with this complaint. Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello,Thank you for contacting us in regards to your Amtrak VacationWe appreciate your feedback as it assists us in ensuring our travel experiences exceed our guest's expectationsAs with any business, customer satisfaction is the life blood of our companyWe apologize that occurred during
travel and we were not able to assist you on Sunday as we are closedWe will be processing a refund of $to the card on file for the inconveniences that have occurredThis refund should appear into your account within 5-business daysPlease do not hesitate to contact us if you have any questions at 1-***.Best Regards, *** *** Customer Care Team Yankee Leisure Group Phone: 1-*** *** ***

Hello ***,Thank you for contacting us in regards to your *** ***We appreciate your feedback as it assists us in ensuring our travel experiences exceed our guest's expectationsAs with any business, customer satisfaction is the life blood of our companyNormally, per our policy this
cancelation would result in the full amount (exluding the trip protection) to be in the form of a Future Travel Voucher as provided with our agentsIn this instance, we are approving the $refundPlease do not hesitate to contact us if you have any questions.Best Regards,*** ***Guest Relations Manager

Hello ***, We are happy to advise we have reached a resolution for the issues you encountered on your tripWe hope that you will be happy with the resolution that has been reachedPlease see the attachment regarding your resolution Please contact us if you have any questionsThank
you Customer Care Team Yankee Leisure Group, Inc** ***
** ***
** ***

I received a telephone call from YLG this morning and he explained why my refund was delayed and stated that a credit has been issued as of today 5/11/I accepted their response and fully expect a refund of $1,My husband is improving and wants to plan another trip on Amtrak but I have many reservations of booking through YLG againWe are a retired couple as of January and had hoped to do a lot of traveling but this lack of communication has scared me off with using travel agencies to book our travelWhen you are immediately charged a deposit and forfeit same time when you book with YGL, it should provide an incentive to promote goodwill with their customersThe deposit we lost was $and that is a no small change for senior citizens.
Regards,
*** ***

Hello ***,We are happy to advise we have reached a resolution for the issues you encountered on your tripWe hope that you will be happy with the resolution that has been reachedPlease see the attachment regarding your resolutionPlease contact us if you have any questionsThank
you *** ***Guest Relations ManagerYankee Leisure Group*** ***
*** ***

Hello ***,? We are happy to advise we have reached a resolution for the issues you encountered on your tripWe hope that you will be happy with the resolution that has been reachedPlease see the attachment regarding your resolution? Please contact us if you have any questionsThank
you? Customer Care Team Yankee Leisure Group, Inc**? ***
** ***
** ***

Hello,We have contacted the clients by phone directly and advised that we will be sending her a Voucher for the full amount of her reservationHere is the email we sent below:? Hello [redacted],? Thank you for accepting my call earlier todayWe appreciate your feedback as it assists us in
ensuring our travel experiences exceed our guest's expectationsAs with any business, customer satisfaction is the life blood of our company? Attached you will find a Future Travel Vouchers for $in which can be used for any of our vacation packagesWe thank you again for your business and support and look forward to having you travel with us again in the future.? Please contact us if you have any questionsThank you? [redacted] Guest Relations Manager Yankee Leisure Group [redacted]com

To whom it may concern:Amtrak Vacations contacted the customer and explained a refund was processed by our accounting department this morning May 11thAlso, we reset our communication regarding our refund policy to our call center agents to ensure we are setting clear expectations for when a
customer will receive a refund.? ? We? apologized for? any miscommunication and value the customers feedback to improve our operations? Thank you,Amtrak Vacations

Hello,We have contacted the clients by phone directly and advised that we will be sending her a Voucher for the full amount of her reservation. Here is the email we sent below: Hello [redacted], Thank you for accepting my call earlier today. We appreciate your feedback as it assists us in...

ensuring our travel experiences exceed our guest's expectations. As with any business, customer satisfaction is the life blood of our company.  Attached you will find a Future Travel Vouchers for $3486.18 in which can be used for any of our vacation packages. We thank you again for your business and support and look forward to having you travel with us again in the future. Please contact us if you have any questions. Thank you  [redacted] Guest Relations Manager Yankee Leisure Group [redacted]com

To whom it may concern:Amtrak Vacations contacted the customer and explained a refund was processed by our accounting department this morning May 11th. Also, we reset our communication regarding our refund policy to our call center agents to ensure we are setting clear expectations for when a...

customer will receive a refund.  We apologized for any miscommunication and value the customers feedback to improve our operations.  Thank you,Amtrak Vacations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]