Yankee Mini Storage

Thank you so much for taking the time to investigate my complaint The results of Revdex.com's contact with Platinum Storage were mixed- while my door was repaired after days, along with the doors of five other units on the property, the gross mischaracterizations and distortions in Platinum's response highlight a culture of misappropriated blame, refusal to acknowledge responsibility, and harassment I would like to clarify and refute the following statements The incident in question occurred on October 26,2016.While a rusty pipe did initially burst on October 26, the water was not turned off for hours, and this is what ultimately made the difference between an "incident" and the near complete destruction of my possessions and exposure to mold I contacted the Revdex.com because Platinum's response to my now having become a "difficult customer" was to systematically cultivate an environment where I no longer felt safe despite having been a customer for eleven years A copy of the statement documented by our staff, made by Mr***, is attached.I did not make this statement It was written by a member of the staff (The narrative presented contains a number of inaccuracies- for example, there was no alarm, I initially informed the staff of the problem, and the valve in question was finally closed hours after the pipe burst by the plumber who was dispatched to the scene and NOT by the onsite manager and/or her husband.)The tenant's original lease, dated May 23,2005, highlights pertinent sections to evidence that previous ownership did not assume any liability for any reason.The fine print of the original contract is not clear in the PDF, but there was a clause that made an exception for negligence on the part of the company This was removed in the new contract When an "incident" occurred which was the result of negligence, I was pressured to sign the new contract Site staff did, as is customary, requested that Mr [redacted] sign a new lease, as his over years oldThe new lease information was dated November 3, 2016, not back dated, but referred to his original lease start date of May 23,2005.I have images of what I was asked to sign, and it was backdated Again, this is in no way ambiguous or debatable I believe that the new leases were introduced because Platinum had recently taken control of the management of Yankee Mini Storage, but the extreme pressure to sign began after my property was destroyed between October 26- The only call made to the corporate office by Mr [redacted] was in an attempt to reach the Area Manager for this facilityThat message was delivered and the two spoke.Attempts to force me to sign the new contract included locking me out of my unit prior to the fourteen days I had to go without a door But subsequently things just got worseThe door broke on Nov 22, a TuesdayBy the time it was not fixed on the 25th, I had become deeply concernedThe weather report called for rain on the morning of the 26thCalls to corporate were not returned on the 25thInstead, in the late hours of the afternoon, as I was preparing to go out and purchase tarps, I was called into the office and told that corporate had decided that my gate access should be reduced to the hours the office were open, leaving me with minutes to vacate the propertyBy the time I was allowed to return (coming early in the morning was also no longer an option,) it had begun to rain and whatever I had left was once again subject to water damage and mold.I have retained copies of my phone records Mr [redacted] removed the door to his unit on November 22,When asked why, he stated that he had been having problems with the door for or years, but that he didn't tell anyone about it because he didn't want "to stress anyone out"Because Mr [redacted] damaged company property, and has been leaving his belongings around the facility, his gate access was restricted to office hours on November 25, Mr [redacted] filed his complaint on November 26,2016.The door to my unit fell off And thankfully I wasn't injured At the time of my initial complaint, I had no door and my gate access was limited in such a way that the property was open for hours a day while I had way of knowing whether my belongings were being stolen or others were being exposed to mold There are springs on either side of a sliding aluminum door which eventually wear out I may have continued to unknowingly use the door after a spring began to wear out because I did not yet understand the mechanics of these doors, but no one asked about or checked the door over the eleven years I rented have the unit When a spring gave out, nothing was holding the door to the roller assembly and eventually the door fell offRemember that I had a unit for eleven years, so unchecked wear and tear on my unit elapsed over a far longer period of time than it would for the average renterI was at no point told that my gate access was being limited because the company believed I had purposefully removed my own door, a conjecture that defies all logicMr***'s unit door is now repaired, at our expenseRepair was more difficult and costly, as Mr [redacted] took it upon himself to remove the door instead of making site staff aware of the issue so repair could be initiatedAgain, this is factually untrue and feels like a hollow attempt at discrediting my attempts to advocate for myself While I cannot speak definitively to causation, my door was repaired after Platinum Storage became aware of my complaint to the Revdex.com Five other doors were also repaired on the very same day mine was and, so far as I know, the concept of wear and tear was never questioned in these other instances Honestly, I can't wrap my head around how this has escalated to this point At first it made a dark sort of sense that Platinum would systematically apply whatever pressure was necessary to protect its bottom line, but as time goes on, this has begun to feel more petty and vindictive After moving what little I could salvage of my possessions and the unsalvageable items I must inventory to a different facility, I learned that Pam from Platinum had made inquiries to other area storage facilities to see where I had moved She proceeded to share "horror stories" with the staff of other companies, effectively victimizing me further and leaving me feeling like there was no escape from her wrath As, up until October of this year, I had an unblemished record as a longtime tenant and would like to continue to do so, this harassment is unnecessary and deeply unprofessional I have given up on trying to figure out "why." I'm just trying to get through the ordeal Thank you so much for your time and attention Please feel free to reach out with any questions or concerns or for further clarification and/or documentation [redacted] ***###-###-####

Thank you so much for taking the time to investigate my complaint.  The results of Revdex.com's contact with Platinum Storage were mixed- while my door was repaired after 14 days, along with the doors of five other units on the property, the gross mischaracterizations and distortions in Platinum's response highlight a culture of misappropriated blame, refusal to acknowledge responsibility, and harassment.  I would like to clarify and refute the following statements.    1. The incident in question occurred on October 26,2016.While a rusty pipe did initially burst on October 26, the water was not turned off for 41 hours, and this is what ultimately made the difference between an "incident" and the near complete destruction of my possessions and exposure to mold.  I contacted the Revdex.com because Platinum's response to my now having become a "difficult customer" was to systematically cultivate an environment where I no longer felt safe despite having been a customer for eleven years.   2. A copy of the statement documented by our staff, made by Mr. [redacted], is attached.I did not make this statement.  It was written by a member of the staff.  (The narrative presented contains a number of inaccuracies- for example, there was no alarm, I initially informed the staff of the problem, and the valve in question was finally closed 41 hours after the pipe burst by the plumber who was dispatched to the scene and NOT by the onsite manager and/or her husband.)3. The tenant's original lease, dated May 23,2005, highlights pertinent sections to evidence that previous ownership did not assume any liability for any reason.The fine print of the original contract is not clear in the PDF, but there was a clause that made an exception for negligence on the part of the company.  This was removed in the new contract.  When an "incident" occurred which was the result of negligence, I was pressured to sign the new contract.  4. Site staff did, as is customary, requested that Mr. [redacted] sign a new lease, as his over 11 years old. The new lease information was dated November 3, 2016, not back dated, but referred to his original lease start date of May 23,2005.I have images of what I was asked to sign, and it was backdated.  Again, this is in no way ambiguous or debatable.  I believe that the new leases were introduced because Platinum had recently taken control of the management of Yankee Mini Storage, but the extreme pressure to sign began after my property was destroyed between October 26-28.  5. The only call made to the corporate office by Mr. [redacted] was in an attempt to reach the Area Manager for this facility. That message was delivered and the two spoke.Attempts to force me to sign the new contract included locking me out of my unit prior to the fourteen days I had to go without a door.  But subsequently things just got worse. The door broke on Nov 22, a Tuesday. By the time it was not fixed on the 25th, I had become deeply concerned. The weather report called for rain on the morning of the 26th. Calls to corporate were not returned on the 25th. Instead, in the late hours of the afternoon, as I was preparing to go out and purchase tarps, I was called into the office and told that corporate had decided that my gate access should be reduced to the hours the office were open, leaving me with 15 minutes to vacate the property. By the time I was allowed to return (coming early in the morning was also no longer an option,) it had begun to rain and whatever I had left was once again subject to water damage and mold.I have retained copies of my phone records.    6. Mr. [redacted] removed the door to his unit on November 22,2016. When asked why, he stated that he had been having problems with the door for 3 or 4 years, but that he didn't tell anyone about it because he didn't want "to stress anyone out". Because Mr. [redacted] damaged company property, and has been leaving his belongings around the facility, his gate access was restricted to office hours on November 25, 2016. Mr. [redacted] filed his complaint on November 26,2016.The door to my unit fell off.  And thankfully I wasn't injured.  At the time of my initial complaint, I had no door and my gate access was limited in such a way that the property was open for hours a day while I had way of knowing whether my belongings were being stolen or others were being exposed to mold.  There are springs on either side of a sliding aluminum door which eventually wear out.  I may have continued to unknowingly use the door after a spring began to wear out because I did not yet understand the mechanics of these doors, but no one asked about or checked the door over the eleven years I rented have the unit.  When a spring gave out, nothing was holding the door to the roller assembly and eventually the door fell off. Remember that I had a unit for eleven years, so unchecked normal wear and tear on my unit elapsed over a far longer period of time than it would for the average renter. I was at no point told that my gate access was being limited because the company believed I had purposefully removed my own door, a conjecture that defies all logic. 7. Mr. [redacted]'s unit door is now repaired, at our expense. Repair was more difficult and costly, as Mr. [redacted] took it upon himself to remove the door instead of making site staff aware of the issue so repair could be initiated. Again, this is factually untrue and feels like a hollow attempt at discrediting my attempts to advocate for myself.  While I cannot speak definitively to causation, my door was repaired after Platinum Storage became aware of my complaint to the Revdex.com.  Five other doors were also repaired on the very same day mine was and, so far as I know, the concept of normal wear and tear was never questioned in these other instances.      Honestly, I can't wrap my head around how this has escalated to this point.  At first it made a dark sort of sense that Platinum would systematically apply whatever pressure was necessary to protect its bottom line, but as time goes on, this has begun to feel more petty and vindictive.  After moving what little I could salvage of my possessions and the unsalvageable items I must inventory to a different facility, I learned that Pam from Platinum had made inquiries to other area storage facilities to see where I had moved.  She proceeded to share "horror stories" with the staff of other companies, effectively victimizing me further and leaving me feeling like there was no escape from her wrath.  As, up until October of this year, I had an unblemished record as a longtime tenant and would like to continue to do so, this harassment is unnecessary and deeply unprofessional.  I have given up on trying to figure out "why."  I'm just trying to get through the ordeal.     Thank you so much for your time and attention.  Please feel free to reach out with any questions or concerns or for further clarification and/or documentation.  [redacted]###-###-####

To whom it may concern:In an effort to address the complaint filed by [redacted], which was received in our office on December 5th, we wish to outline the following facts pertaining to his statement:1. The incident in question occurred on October 26,2016.2. A copy of the statement documented by our...

staff, made by Mr. [redacted], is attached.3. The tenant's original lease, dated May 23,2005, highlights pertinent sections to evidence that previous ownership did not assume any liability for any reason.4. Site staff did, as is customary, requested that Mr. [redacted] sign a new lease, as his over 11 years old. The new lease information was dated November 3, 2016, not back dated, but referred to his original lease start date of May 23,2005.5. The only call made to the corporate office by Mr. [redacted] was in an attempt to reach the Area Manager for this facility. That message was delivered and the two spoke.6. Mr. [redacted] removed the door to his unit on November 22,2016. When asked why, he stated that he had been having problems with the door for 3 or 4 years, but that he didn't tell anyone about it because he didn't want "to stress anyone out". Because Mr. [redacted] damaged company property, and has been leaving his belongings around the facility, his gate access was restricted to office hours on November 25, 2016. Mr. [redacted] filed his complaint on November 26,2016.7. Mr. [redacted]'s unit door is now repaired, at our expense. Repair was more difficult and costly, as Mr. [redacted] took it upon himself to remove the door instead of making site staff aware of the issue so repair could be initiated. Thank you,Platinum Storage GroupOn behalf of Yankee Mini Storage[redacted] Street #106Irvine, Ca [redacted]