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Yankee Movers Inc.

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Reviews Yankee Movers Inc.

Yankee Movers Inc. Reviews (1)

Review: Worst Moving Experience Ever. Less than two years ago I used [redacted]'s movers to move my one bedroom apartment into another one bedroom apartment in the EV. They showed up early and I was not ready, but they finished up my packing quickly, had me out of one apartment, and completely in the new apartment in a total of 3 hours!!! When I called them this time, their rates were higher so I decided to go with Yankee Mover because my friend had just used them. Although he said they were slow, he mentioned that if you had your stuff ready and packed, there is no way it would come in over the other estimate from [redacted]'s. WRONG! We had our one bedroom completely boxed and ready to go by 8 a.m. (they were supposed to arrive between 8-9 a.m. and we had rented a Zip Car to get us to our new apartment with a lot of our belongings. They did not arrive until 9:45 a.m. At 11 a.m. I asked them what time they expected to be in Brooklyn by - response - 1 p.m. Our apartment was already emptied of the boxes so I thought that was even pushing it, and told them that was way too long. Eventually we had to return our zip car so we had to leave ahead of the movers, unload, and my boyfriend went back to clean the apartment. THEY WERE STILL THERE AT 1 p.m. My boyfriend even chipped in because they were taking so long to get it moving and "figure things out." They did not arrive to Williamsburg, Brooklyn until 3:45 p.m. Upon arrival, they told me - "We have a problem. We broke your couch!" By 5:30 p.m. everything was in except for the broken piece and three boxes. I told them I was tired of this dragging on all day, and at 5:45 I expected them to all stop where they were, and if there were any boxes left, we would move them. I was done paying for their inadequacy. They were done at 5:45, then we went down to take pictures of the couch and sign the paper work. One of the movers remembered he left his toolbox and needed to get it so we all headed up again. He then said - ok "so now we finished at 6:15." Wrong - literally he wanted to charge me for the time to take pictures of the broken couch that they had already charged me $115 per hour wrapping it like a a Christmas present for [redacted], then wanted to charge me for the time we took taking pictures for our claim. and retrieving his forgotten toolbox. All in all - the worst part was that instead of apologizing for the delays, slow work, and broken couch, both the mover and [redacted] in the office wanted to haggle over the last 30 minutes when I had specifically and bluntly told them the job was OVER at 5:45. I've had over 15 addresses in the last 20 years - I know how to move efficiently, and I've seen my belongings moved efficiently time and time again. This is not one of them. One Yankee mover stays with the truck the whole time and moves boxes by himself (even though they make you sign a pre-release that if they get a ticket you will pay it) while the other two analyze the move like they are rebuilding the lost city of Atlantis. No hussle - as everyone knows - of course, it was hourly pay. Then when I refused to pay the last 30 minutes as discussed, [redacted] in the office immediately ran my credit card for the inflated hourly rate plus the 30 disputed minutes without my approval or signature. She was not open to any discount for the lengthy issues we had all day, and even charged me for the time they were not working that was in dispute. Last - for my broken couch - maybe I will see 30 cents per pound reimbursement. They have not given me any assurance to that yet. If my couch weighs 100 lbs - I'll get a whopping $30 reimbursement for what will end up costing me: ($115 of their time moving it, the cost of the tape they charge you to wrap it, the cost of a new couch, plus the shipping of the new couch). In any given terms, that is considered a poor investment. In re-cap: Never an apology. Poor customer service. Slow Movers, Completely frustrating interaction. Breaks Furniture. Charges Credit Card without approval on time that was not worked. I've never written a Yelp review before so you can understand what it takes to bring me to this point. PS - the move ended being $200 more than the estimates I got from [redacted]'s, [redacted], and **!Desired Settlement: An apology and a billing adjustment.

Business

Response:

Dear [redacted]

How are you? On behalf of Yankee Movers Inc staff we would like to extent our warmest gratitude to you for choosing us. We want you to know that we truly appreciate your business and feedback and we are sorry you felt we could not meet your expectations.

Let me take this opportunity to comment on your complaint.

Firstly, I would like to apologize on behalf of the movers for arriving 45 minutes late as it was never in their intentions to arrive late.

Moving can be stressful and things don’t always go as planned. But like I tell all my customers every move is not the same. There are a lot of factors that make every move different; these factors also contribute to how long a move takes to complete.

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Description: MOVING & STORAGE COMPANY, MOVERS, MOVING SERVICES-LABOR & MATERIALS, STORAGE-HOUSEHOLD & COMMERCIAL

Address: 42-13 69th Street, Woodside, New York, United States, 11377-2101

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www.yankeemovers.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Yankee Movers Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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