I am writing in response to complaint # [redacted] Our usual schedule is that the bus leaves the pier between 10:30-11:30am to return to the Capital DistrictHe got off the ship at 9:30am, left the pier at 11am and was back at our office at 1:30pmOur typical return time is between 2-3pmHe actually got home earlyWe did apologize multiple times for the paperwork error that occurred in our office and the confusion they experiencedWe understand that it was probably frustrating, however, we did fully provide the service they paid for and did it within the time frameThe items we offered him upon his initial complaint were valued at a total of $which is more than what he was asking for, and he declinedTrying to compromise, we offered a credit for future travel, which he also turned downThank you for allowing us the opportunity to respond to this letterSincerely, Adrienne FAssistant Tour Director Yankee Trails World Travel
We did receive a check for $40, but we did not receive an additional $creditThe response said we received $off which we did notIf there is a credit somewhere we do not know about it, and we did not agree because the statment was false
My name is Michael Rand I am the Travel Agency Manager for Yankee Trails World TravelThis letter Is In regards to the complaint you have receivedI have Included all corresponding emails In regards to this issueThe customer, Mr [redacted] has clearly stated in emails to my employee Shannon D that he wanted all these bookings transferred over to our agencyNow he claims he never said thatWe have the proof because these emails came straight from his email addressI have highlighted one part where he clearly states "transfer to Yankee Trails." I have no idea why he would now claim he never said thatI have already turned all these emails over to the Attorney General's office as wellSincerely, Michael RTravel Agency Manager Yankee Trails World Travel
Revdex.com spoke to Erin at business and the following was relayed: The customer did redeem a $gift card and was also credited the $online discount for a total of $off the $for a total of $
I am writing in response to complaint # [redacted] Our usual schedule is that the bus leaves the pier between 10:30-11:30am to return to the Capital DistrictHe got off the ship at 9:30am, left the pier at 11am and was back at our office at 1:30pmOur typical return time is between 2-3pmHe actually got home earlyWe did apologize multiple times for the paperwork error that occurred in our office and the confusion they experiencedWe understand that it was probably frustrating, however, we did fully provide the service they paid for and did it within the time frameThe items we offered him upon his initial complaint were valued at a total of $which is more than what he was asking for, and he declinedTrying to compromise, we offered a credit for future travel, which he also turned downThank you for allowing us the opportunity to respond to this letterSincerely, Adrienne FAssistant Tour Director Yankee Trails World Travel
We did receive a check for $40, but we did not receive an additional $creditThe response said we received $off which we did notIf there is a credit somewhere we do not know about it, and we did not agree because the statment was false
My name is Michael Rand I am the Travel Agency Manager for Yankee Trails World TravelThis letter Is In regards to the complaint you have receivedI have Included all corresponding emails In regards to this issueThe customer, Mr [redacted] has clearly stated in emails to my employee Shannon D that he wanted all these bookings transferred over to our agencyNow he claims he never said thatWe have the proof because these emails came straight from his email addressI have highlighted one part where he clearly states "transfer to Yankee Trails." I have no idea why he would now claim he never said thatI have already turned all these emails over to the Attorney General's office as wellSincerely, Michael RTravel Agency Manager Yankee Trails World Travel
Revdex.com spoke to Erin at business and the following was relayed: The customer did redeem a $gift card and was also credited the $online discount for a total of $off the $for a total of $