Sign in

Yappie Cuttery

9471 Manassas Dr, Manassas Park, Virginia, United States, 20111-8272

Sharing is caring! Have something to share about Yappie Cuttery? Use RevDex to write a review
Reviews Dog Daycare, Pet Grooming, Dog Boarding Yappie Cuttery

Yappie Cuttery Reviews (%countItem)

My two dogs were being boarded there while my family was on vacation. While putting in my reservation beforehand, I requested for my dog *** to get a nail trim because she had talons. So later I bring them to Yappie Cuttery to drop them off and while filling out the paperwork I write that *** will be getting a nail trim. We go on our trip and come back to pick the dogs up, pay, get the invoice, and go home with our excited pups. While at home I notice that *** did not get a nail trim but I was charged for one. I called to see if I could get a refund or if they weren’t able to give a refund I could come back in and they would trim her nails. The worker who I talked to kept placing me on hold so she could go talk to the owner of the business and she would come relay what they were saying, unfortunately the owner had written in their records that my dog did receive a nail trim and “they did the best they could.” However *** still has her talons so there’s no doubt in my mind that the owner is lying so when I asked if they somehow got my dogs switched and gave it to the wrong one they replied saying with they cannot give a refund and I couldn’t bring my dog back in to get her nails trimmed. I think this is very unprofessional and disrespectful to make a mistake and try to tell me that i’m in the wrong and there’s nothing they can do to fix their mistake. I feel like they are charging people for services that they are not completing. Highly disappointed and will not be going back to this kennel for any services again.

Yappie Cuttery Response • Aug 03, 2019

I'm sorry that the response has been delayed, I'm getting over a bout of pneumonia and have been ill since *** was here for her boardings stay. I'm not sure where the confusion to provide the service lies, but I do remember telling my staff the have you come in with the dog and we would happy to checkand trim any nails that needs to be done. And that offer still stands, just call us at and we can set up a time when you bring the pet in so we can do them for you, or if you truly feel you want to refund I'd be happy to do that for you and return the $18 that was charged to you. Either way we're happy to take care of this situation for you. Sincerely Peter P

Check fields!

Write a review of Yappie Cuttery

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Yappie Cuttery Rating

Overall satisfaction rating

Description: Pet Grooming, Dog Daycare, Pet Boarding - Dogs

Address: 9471 Manassas Dr, Manassas Park, Virginia, United States, 20111-8272

Phone:

Show more...

Web:

www.yappiecuttery.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Yappie Cuttery, but after several inspections we’ve come to the conclusion that this domain is no longer active.




Add contact information for Yappie Cuttery

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated