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Yard Work Unlimited

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Yard Work Unlimited Reviews (5)

The customer is absolutely correct, our promotion was for orders of $or more We record our phone order calls for training purposes so were able to hear exactly what information she was given Unfortunately the telephone representative she spoke with gave her completely incorrect information, nor did he follow his system prompts which would have told him she was correct and given her the free item We are retraining the associate she spoke with and in the meantime, contacted her directly and placed her order through our customer service group with the free item she requested, plus an additional 25% off for our mistake.Please let us know if anything further is needed.Thank you, [redacted] [redacted] Customer Service ManagerThe Kansas City Steak Company [redacted] *** | Kansas City, MO [redacted] office | [redacted] office [redacted]

[redacted] placed an order via our website on the morning Monday, June 5th requesting delivery to her father in California on Friday June 16th All of our shipments are sent via 2-day service, so the order was scheduled to ship on Wednesday, June 14th The order was shipped via 2-day air with UPS, our only shipper The tracking number on the order was [redacted] On Friday the 16th, UPS has the below tracking info: Palm Springs, CA, United States06/16/201711:A.M.Customer not in on 1st attemptDelivery will be made to a UPS Access Point™ next business day for customer pickup.The gift recipient lives in an apartment complex in Palm Springs, and unfortunately when it comes to multi-family deliveries, UPS uses their 'best judgement' Most of the time they will not leave at the door of an apartment for fear of theft So if there is no office to deliver to, they will sometimes redeliver to one of their Access Points for the customer to come get Obviously with a perishable product, none of this is ideal - we need the product delivered on time, and do not expect our customers or gift recipients to have to track down their own shipments This obviously created a poor experience for the ***s, which was most certainly not our intent It generally takes a period of time for UPS to notify us when this happens, but once they do we will call the customer Regardless of when we are notified, the product will not be salvageable once UPS doesn't deliver The product has to deliver in days in summer, there is no extra time.When we spoke with the customer on Monday, June 19th, we did explain that it was not delivered as expected by UPS We apologize if this comes across as us blaming them - but they did try to deliver on the date requested, it was just horrible timing that the gift recipient was not home and it was an expected holiday gift and their Father's Day was ruined because of the error Customer has also mentioned that they had asked for an extra item to be sent with the replacement order - I don't show this request was made, because depending on what was requested, this is generally something we have no problem doing The customer service representative he spoke with is out of town this week, so I cannot confirm.The replacement order was sent on the 20th with tracking number [redacted] and delivered as scheduled on the 22nd of June Revdex.com Complaint states:Purchase Price:$70.00Disputed Amount:$70.00So I am going to refund the customer for the price of the order They will see the $(cost of order) back on their Visa Card within a couple of days.Please let me know if any further information is needed.Thank you, [redacted] Customer Service ManagerKansas City Steak Company###-###-####

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
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[redacted] placed an order via our website on the morning Monday, June 5th requesting delivery to her father in California on Friday June 16th.  All of our shipments are sent via 2-day service, so the order was scheduled to ship on Wednesday, June 14th.  The order was shipped via 2-day...

air with UPS, our only shipper.  The tracking number on the order was [redacted].  On Friday the 16th, UPS has the below tracking info: Palm Springs, CA, United States06/16/201711:21 A.M.Customer not in on 1st attempt. Delivery will be made to a UPS Access Point™ next business day for customer pickup.The gift recipient lives in an apartment complex in Palm Springs, and unfortunately when it comes to multi-family deliveries, UPS uses their 'best judgement'.  Most of the time they will not leave at the door of an apartment for fear of theft.  So if there is no office to deliver to, they will sometimes redeliver to one of their Access Points for the customer to come get.  Obviously with a perishable product, none of this is ideal - we need the product delivered on time, and do not expect our customers or gift recipients to have to track down their own shipments.  This obviously created a poor experience for the [redacted]s, which was most certainly not our intent.  It generally takes a period of time for UPS to notify us when this happens, but once they do we will call the customer.  Regardless of when we are notified, the product will not be salvageable once UPS doesn't deliver.  The product has to deliver in 2 days in summer, there is no extra time.When we spoke with the customer on Monday, June 19th, we did explain that it was not delivered as expected by UPS.  We apologize if this comes across as us blaming them - but they did try to deliver on the date requested, it was just horrible timing that the gift recipient was not home and it was an expected holiday gift and their Father's Day was ruined because of the error.  Customer has also mentioned that they had asked for an extra item to be sent with the replacement order - I don't show this request was made, because depending on what was requested, this is generally something we have no problem doing.  The customer service representative he spoke with is out of town this week, so I cannot confirm.The replacement order was sent on the 20th with tracking number [redacted] and delivered as scheduled on the 22nd of June.  Revdex.com Complaint states:Purchase Price:$70.00Disputed Amount:$70.00So I am going to refund the customer for the price of the order.  They will see the $62.94 (cost of order) back on their Visa Card within a couple of days.Please let me know if any further information is needed.Thank you, [redacted]Customer Service ManagerKansas City Steak Company###-###-####

The customer is absolutely correct, our promotion was for orders of $99 or more.  We record our phone order calls for training purposes so were able to hear exactly what information she was given.  Unfortunately the telephone representative she spoke with gave her completely incorrect...

information, nor did he follow his system prompts which would have told him she was correct and given her the free item.  We are retraining the associate she spoke with and in the meantime, contacted her directly and placed her order through our customer service group with the free item she requested, plus an additional 25% off for our mistake.Please let us know if anything further is needed.Thank you,[redacted] [redacted]Customer Service ManagerThe Kansas City Steak Company [redacted] [redacted] | Kansas City, MO 64163[redacted] office | [redacted] office[redacted]

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