Yardi Systems, Inc.

I have never heard of Yardi. I own my home & do not have an HOA, but I have been fraudulently charged $1,553.90 for rent in April and $1,967.35 for rent in August. Had to notify my credit card company & go thru the hassle of having a new card issued both times. How my 2 different credit card numbers got on your radar twice has me baffled & pissed off.

June 6, 2019

I am writing this review against RENTGROW because I applied to an apartment complex and was told that there was a civil suit against me. I filed a dispute with their company and then found out that they send the disputes to TRANSUNION DATA SOLUTIONS.

Afterwards I contacted the appropriate court house and retrieved a copy of the report that states the case had been discontinued June 2013. The court documented also stated that the case was NOT pending. It was CLOSED JUNE 2013. I also forwarded RENT GROW copy of court document also with my dispute. I also tried to contact the previous slum Landlord, SNC PROPERTIES LLC, and found that they were no longer in business. I forwarded to RENNT GROW this information and I was told that they can't use this information, that they can't even send the company a Certified Letter return Receipt Required if they couldn't call, but I guess because they are a "software" company that they can't use their brains!

RENT GROW WAS NOT INTERESTED IN ANY OF THESE FACTS!. THEY DON'T CARE ABOUT YOOUR SITUATION OR HOW WHAT THEY DO CAN AFFECT YOUR LIFE!

So I contacted TRANSUNION DATA SOLUTIONS back when the apartments were told by RENTGROW that there was NO CHANGE, only to be told by a supervisor named Abraham that in fact they told RENT GROW that the case against me was in fact DISCONTINUED. Abraham gave me the information to obtain the correct information from TRANSUNION DATA SOLUTIONS. I've done that.

When I contacted RENT GROW back I was told their only obligation is to tell the apartment complex that there is a record. Duh, I found out there was a record! These people do NOT care about what is truth. No brains is required to work at this company! All they have to do is hit the SEND BTTON. The person I spoke to today told me that they are just a "software company". I was like WOW!

I am fully disabled. RENT GROW should be shamed and have a NO star rating. I hope my review helps someone else.

Complaint:
I am rejecting this response because: reply did not address issueI received collection calls on your behalf from a companyI have been call from *** on 8/at 9:am and 8/at 4:pmI called back and was told nothing is on my profile and must fill out form to dispute I have filled this BBC complaint and now telling me have nothing to do with itHowever, it clear your company handle the disputes and have a collection company calling on your behalfI have gotten no where If you do not want to address the issue then remove it from my credit
Regards,
*** ***

RentGrow, Incd/b/a Yardi Resident Screening
(YRS) provides its customers (property managers and owners) with tenant
screening reports (TSRs) that contain information about individuals who apply
with to rent
property from our customers. YRS does not own or
manage any properties and does not itself make any rental decisions; rather,
our customers use the information in the TSR, among other things, to make
informed decisions about the qualifications of tenant applicants

Thank you for passing this information along to usWe take these issues very seriously and launched an investigation immediatelyWhile the tenant is correct in identifying the fees on her statement, she is incorrect in assuming that these fees are levied by Yardi or RentCafeThe
fees are assessed by the management company of her apartment complex, not by Yardi or RentCafe

Revdex.com:
Thanks for your help. Yardi brought in management and some second tier support, and we got it resolved
Regards,
L*** ***

There is clearly a miscommunication, either on our end or on Mr. [redacted]n's. We don't believe we've ever had Mr. [redacted]n as a client, nor have we had his property manager. But to clarify, I suggest that Mr. [redacted]n send a copy of his paperwork to you and then you may forward it on to us. That will help us determine what is actually going on.

Complaint: 11007937
I am rejecting this response because:
The bills dated 10.17 and 11.18 are inaccurate.  Both of those bills have inflated meter readings and the water meter readings remained inflated until the issue was fixed on 12.26.2015.  I hired a licensed plumber and the plumber found no leaks in the unit and found that the issue was that the water pressure in the building is causing water to push in and out of my system each time someone else in the building uses their water.  The plumber stated that when this occurs, the meter is erroneously registering usage each time, despite the lack of actual water usage for my unit.  The plumber installed a check valve to resolve this matter.   It appears that the plumber fix is working as the meter is now not moving when the water is shut off.  So the issue, as it has always been, is that these bills are inflated and do not reflect actual usage.  I requested on 12.30 that Yes Energy Management correct these bills and as on 1.6.2016 have not heard back from Yest Energy Management.    A copy of the plumbing bill is attached.
Regards,
K[redacted]

Yardi only provides the software that is used for the credit screening. We do not initiate requests for reports. In this case we assume the individual applied for residence or wanted to renew a lease at an apartment or house and the landlord or owner initiated the...

request.

I live in Waterford east apartment and they use Yardi Card service.I went to the office to pay the rent but they is a problem the last part of the account that said save is confusing and I don't think they don't have a confirm part for paying the rent.

Review: My apartment complex started using Yardi Systems (under the website name of RentCafe) to manage their rent payments. They touted and advertised that we could pay our rent for free through an online system (basically because they were removing the option to pay by check).When you sign up, there is a message that indicates: "A service fee for credit card payments will be charged at the time of payment. Service fee is non-refundable." There is no way to know how much the service fee is before you make your payment, not even in the Terms and Conditions.The service fee for using a credit card is not $3, $10, or even $20. It is a whopping $45! I didn't check the system once I set up my payments, assuming it was going ok. Then when I checked I found out there were charges of $45 each month I used my credit card, and $10 on a few months too. One errant $10 charge was removed. But I was charged $45 for the month of May, when the payment was screwed up by Yardi and I got a nice eviction/court date notice on the front door. I called to ask and was told that Yardi didn't pull the payment on the right day, when resulted in it not being pulled at all. So I had to make a manual payment out of my bank account. But they still charged me $45 for that day. There were some other $10 that are u accounted for. I asked Yardi to show me where it indicates the cost of the fee, and they have not responded. My apartment manager, Woods Residential, says that it is free to use a bank account, but them why am I getting charged $10 for certain months? Now for the second month in a row the rent payments, which we are paying them $45 a month to do, still are not right, and we AGAIN have to go in and make a manual payment. We also were asked to change our payment date to the 2nd of each month.Desired Settlement: I want the $10 charges removed; refund of $45 for the month of May that they screwed up the payment and caused me to get an eviction notice even through they didn't do the payment right; full disclose that the charge for paying by credit card is $45 BEFORE YOU PAY and make it something that the user needs to acknowledge with a click of a button (and indicate that paying by bank account is COMPLETELY FREE.)I think this is deceptive business practice that they do not divulge the fee before pay.

Business

Response:

Thank you for passing this information along to us. We take these issues very seriously and launched an investigation immediately. While the tenant is correct in identifying the fees on her statement, she is incorrect in assuming that these fees are levied by Yardi or RentCafe. The fees are assessed by the management company of her apartment complex, not by Yardi or RentCafe.

Review: Back in 2012, after our old property management software's life cycle was nearing an end, we signed a contract with YARDI systems to host our property management and accounting. Since then, we have had nothing but trouble with their support (which we pay for annually). My actual complaint, though, has to do with the fact that one of our requirements when we purchased the system was that we be able to create an EFT (Electronic Funds Transfer)on a monthly basis to pull rent funds from our tenants. This was included in the base module when we signed the contract. Now that our bank is merging with another bank and we are trying to get setup with the new bank EFT, tech support is pretty much non-existant at Yardi, and we are being told that we would have to move to a new solution for which there is a substantial charge. I'm so tired of Yardi telling us that something we have been able to use as part of the core program is now going to cost us extra - and no tech support to work with us!!! I feel like we are stuck between a rock and a hard place, since it took a great deal of work to migrate from our old software to Yardi's VOYAGER. We pay close to $25,000 annually for this hosted solution - and their customer service/tech support is HORRIBLE! We are always being told that "that's just the way it is" and "There's a TR for that and they may fix it at some point in the future"... PATHETIC!Desired Settlement: We would like assistance to get our EFT process resolved - WITHOUT purchasing an additional module (since this has been available4 to us from day 1).

Business

Response:

We are continuing to work with the client and expect to have resolution shortly.

Consumer

Response:

Thanks for your help. Yardi brought in management and some second tier support, and we got it resolved.

Regards,

L[redacted]

Review: This company had run my credit report and charged me money for no reason. I dod not know this company nor no why my credit was run. I wantd my credit report fixed and this charge taken off my record.Desired Settlement: I want my credit report fixed.

Business

Response:

Yardi only provides the software that is used for the credit screening. We do not initiate requests for reports. In this case we assume the individual applied for residence or wanted to renew a lease at an apartment or house and the landlord or owner initiated the request.

Review: Their system does not allow me to change details of my profile, specifically the "Details" tab is removed now that I am not subscribing. Yet my information is still up. I am unable to remove certain designations when I need to, such as if I choose to not subscribe to SRES anymore. Therefore, there is unethical manipulative management and processes involved in this company. In order to comply with my Realtor ethics I must subscribe again to their services and that is unethical behavior. They have horrible customer service that attacks their customers and demeans them. I did not feel respected at all when chatting with Jeff Chau and previous customer services reps give the feeling of "that's just how it is". So they basically took my money for a shell of a product.Desired Settlement: I would like a full refund of my previous subscription. There are too many things that I do not find ethical about this company which is why I have chosen not to work with them, yet they force me to or force me to do unethical things that will get my license taken away. I do not find this ethical at all.

Business

Response:

Client was not a paying customer - he was using a free dashboard. This free dashboard would not allow him to do the things he requested. However, as of this morning he has paid for a subscription so the issue should be resolved.

Review: I have been going back and forth with Rent Grow concerning a lease that was broken due to no fault of my own. The Landmark Manager refused to transfer my lease when I moved from Nashville, TN to Orlando, FL due to job relocation. Per her voicemail and letter that I sent to Rent Grow collection group, she stated their were no Landmark locations in the area. There are three locations. I tried to work with one location I visit and was told unable to transfer my lease because my current manager would not release my profile. I have emailed the collection group at [email protected], the manager, [email protected], the supervisor. Neither has email me back since I started emailing them 2 weeks ago. I was told the group is unable to send emails unless you email first so I did what was requested. The group refused to email since I told them I will forward to my lawyer due to the manager breach the contract. I should not have to pay for a broken lease term. The took off about $400, but could not explain why. I was told by a patrick it may be due to some clause unable to charge collection fee, so I requested which clause and was not given the information. He also told me there was no clause a Manager is required to transfer a lease. I stated no clause stating they are not either.Desired Settlement: The broken lease agreement fee and collection fee to be waived. The information being reported on my credit to be erased. It has already credit irreversible damage to my credit.

Business

Response:

RentGrow, Inc. d/b/a Yardi Resident Screening

(YRS) provides its customers (property managers and owners) with tenant

screening reports (TSRs) that contain information about individuals who apply

with to rent property from our customers. YRS does not own or

manage any properties and does not itself make any rental decisions; rather,

our customers use the information in the TSR, among other things, to make

informed decisions about the qualifications of tenant applicants.

Consumer

Response:

Review: 10175937

I am rejecting this response because: reply did not address issue. I received collection calls on your behalf from a company. I have been call from [redacted] on 8/19 at 9:32 am and 8/18 at 4:03 pm. I called back and was told nothing is on my profile and must fill out form to dispute. I have filled this BBC complaint and now telling me have nothing to do with it. However, it clear your company handle the disputes and have a collection company calling on your behalf. I have gotten no where. If you do not want to address the issue then remove it from my credit.

Regards,

Business

Response:

There is clearly a miscommunication, either on our end or on Mr. [redacted]n's. We don't believe we've ever had Mr. [redacted]n as a client, nor have we had his property manager. But to clarify, I suggest that Mr. [redacted]n send a copy of his paperwork to you and then you may forward it on to us. That will help us determine what is actually going on.

Review: I am writing to report Yardi Systems for fraud and theft. May 30, 2014, Wells Fargo, my bank notified me via email about an overdraft of my checking account. On May 30, 2014, Yardi initiated an unauthorized withdrawal of $11,805.29 from my personal checking account at Wells Fargo. While I still do not have the details of how or why this theft occurred. I verified over the phone with both the bank and Yardi representatives the occurrence of this unauthorized withdrawal.Yardi Systems is the contracted software and banking company for my residential apartment complex, Jones & Jones Management. Jones & Jones uses Yardi for the processing of both online and personal check rent payments at the Casa de Marina apartment complex. At this time, Jones & Jones representative Athena stated Jones & Jones does not manage the banking information of renters and Yardi Systems maintains sole responsibility for any authorized or unauthorized banking transactions. On May 30, 2014, Yardi representatives' sole explanation for the theft was a "computer glitch." Jones & Jones confirmed numerous other tenants were victimized by Yardi. My sister, a former tenant at the complex, was also victimized.In addition to the fraud and theft, Yardi representatives failed to provide information regarding their actions, solutions to the issue(s) and a clear and accurate timetable for returning the stolen money and other appropriate responses and explanations. I called and spoke with a Yardi representative on May 30, 2014. I informed Yardi of the unauthorized withdrawal made by their company. They did not inform me.I confirmed with Yardi and my bank, my money has not been returned as of June 2, 2014. On this same date, I spoke with Yardi representatives: [redacted] (VP Client Services) and Brady Bustany (Legal). Both were unable to confirm when my money would be returned, any explanation of the theft, providing appropriate reparations for fees occurred and inconvenience and a timetable of when any of this will happen.Desired Settlement: Return of stolen moneyAdditional settlement for late fees, interestAdditional settlement for inconvenience and anguishDetailed explanation on how the theft occurredDetailed explanation on how Yardi will prevent future theftA timetable and point of contact for all of the above

Review: In September 2014 our organization was sold accounting software from YARDI Systems. The software sold was not compliant to our needs and the software contains many program errors. We have not been able to produce accurate reports regarding our rental property since the software was implemented. We have been in contact with several representatives at YARDI, however no resolution has been forthcoming. We have verbally agreed to move from the unreliable software to another YARDI software that is well know in the market as being reliable, however YARDI will not produce a contract that matches the proposal they provided. In their proposal YARDI proposed the upgraded software and 40 hours of On-Site Training and Implementation at $200 per hour. However, the proposed contract we received reflects 80 hours of Training and Implementation or an increase above the proposed cost of $8,000.Again, this mess has been going on for a year now. We are prepared to execute a contract today if YARDI would present a contract based on the proposal they provided 8-31-15Desired Settlement: Provide a contract for the proposal that was submitted, convert the unreliable software to the new software ASAP.

Business

Response:

We are working with the client to resolve the issue. Our teams were in contact last week and we should have this completed this week.