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Yardi Systems

430 South Fairview Ave., Goleta, California, United States, 93117

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Yardi Systems Reviews (%countItem)

Yardi Systems Rent Cafe are Overbilling fees.
RentCafe.com has been overcharging fees to pay rent online. The flat rent to pay the rent online is 3.95 for payments up to $999.99. And I have paid less then that and was charged $6-15 dollars. some people even was charge for 50 dollars to pay their rent. Also the have a none working number, don't respond to emails.
Yardi Systems Rent Cafe are Overbilling fees.
Yardi Systems Rent Cafe are Overbilling fees.
Yardi Systems Rent Cafe are Overbilling fees.
Yardi Systems Rent Cafe are Overbilling fees.

Colleges and Universities do the same thing thing.
I always have to get a new password to use the app. Everyone running yardi and rentcafe.com belongs in jail for ripping off Sand Property, landlords, and renters. Colleges and Universities have the same thing and extremely over charge students for a bunch of shovelware and cliff notes. This stuff has to end lawyers and law enforcement should do something about this stuff if not them, but citizens.

+1

My August rent was prepaid before I moved into my apartment. However, on August 1st, the monthly rent was still billed on the online payment system supported by Rentcafe and my credit card was charged. They should have deleted the August rent in the system since it was already prepaid. Now, both the apartment and Rentcafe refused to refund me or cancel the transaction. They just passed the buck. Rentcafe told me to ask the apartment manager and the apartment manager said they can't do anything about it. My credit card statement showed that the money actually went to "PROPERTY PAYMENT RENT, Yardi, 805-6992040 CA". So it's the Rentcafe/ Yardi system that double charged a prepaid rent and I have to suffer the loss since they refused to solve the problem.

Yardi Systems Response • Aug 20, 2019

We understand the frustration, however, this is not an issue with Yardi, our company is simply the billing outlet for the property manager. The property manager is aware of and has resolved the situation by working directly with Ms. D and quickly refunding the rent overpayment. The refund was processed on August 8th.

Yardi attempted to reach out to Ms. D as well, but the call was not returned.

We consider this matter resolved..

Have a wonderful day.

Sincerely,
~W

I was told by to make my 2 application fees of $35.00 each and told to pay the $65.00 administrative fees on rentcafe/Yardi.com payment processing system located on Plumtree apartment complex applied processing system website in Lansing michigan.
My husband and I were denied and told the 65 dollar administrative fee would be refunded to us immediately after the denial Of our application due to outstanding medical bills on our credit report
It has been over 8 days since I applied for with Plumtree apartments and made our payment of 135.00 total no one will return my calls from plum tree apartments, Yardi or rentcafe.com
I would like my money back 65 dollars since they stole it from me.

Yardi Systems Response • Aug 13, 2019

We understand the frustration, however, this is not an issue with Yardi, our company is simply the billing outlet for the property manager. The property manager is aware of and has resolved the situation.
In summary, it is our understanding that your rental application was submitted on July 26, 2019, denied on July 27, 2019, and a credit card refund of $65.00 for the adminstrative fee was processed on August 1, 2019. We have been informed by the property manager that a refund generally takes two or three business days to appear in your account. While we do apologize for any frustration this may have caused, the application and payment process did both start and conclude, with a refund in motion, within five business days.

Autopay automatically cancels whenever the platform is worked on, leading to excessive late fees

Yardi Systems Response • Jul 10, 2019

We do understand the frustration. However, upon researching the issue raised, this was not a platform malfunction. Upon setting up recurring payments, users authorize a start and stop date for all respective payments. In this case, the last recurring payment had a scheduled stop date at the end of March. No additional recurring payments were scheduled/authorized until mid-June. Users are encouraged to ensure the accuracy of authorized start and stop dates for any active recurring payment(s), and update as necessary to avoid late payments.

I set up auto payment on my rentcafe account in since my leasing office uses it and recommends this app. It worked for the few first months but then it suddenly stopped processing payments. My rent was due by the 5th of May, I set it up to collect payment every fourth of the month, since it was on auto payment and I've never had a problem with ANY business collecting payments from me, I don't check my account every month to see if my rent has been paid. I got a 3-day eviction notice on the 6th of May from my leasing manager. I immediately went to the leasing office and explained the situation and gave them a check. They let me know they were going to reach out to rentcafe to see why my payment had not been processed. One day later I get a letter in the mail from my landlord charging me $156.00 of late fees because their app cannot seem to work correctly! Before they try to justify themselves, there was a large balance of my account, a $1560.00 would NOT have been denied and I set my expiration date for payments until next year. The issue is that because of their app, I am now stuck with late fees. I have seen plenty of complaints about the same issue.

Yardi Systems Response • Jun 04, 2019

Yardi Systems strives for a positive product experience. As such, this matter was promptly resolved prior to receiving the review. Yardi Systems has attempted to reach the reviews by phone and email in order to respond to any questions or concerns.

This company stole $200 out of my account. It appears to be a rent payment, in California. I live in Michigan, and no, this is not the company I pay rent to. My bank provided me with all of their information. When I called, the number was for a company in Detroit, who claimed to not be affiliated with this California company, but reported receiving several calls from people trying to reach them. So a California company has a fake phone number, which is actually to a company in Detroit which has never heard of them, and they steal money out of people's accounts. They need to be prosecuted.

I keep trying to upload the documentation from my bank, and when I click "next" it says no info was uploaded. I have done this several times, and it will not allow me to proceed and keep the document. I have evidence from my bank for this.

Yardi Systems Response • Aug 17, 2018

We understand the frustration, however this is not an issue with Yardi, since our company is simply the billing outlet for the property manager. The property manager is now aware of and is resolving the situation. His name is H ***, Assistant Manager at Monarch investment. He may be contacted at .

I applied for an apartment in Phoenix, AZ, all while living in San Diego. It has taken Yardi more than 10 days to come back with a background check, still with no results. I called to ask as to why, and they would not even try to explain why it was taking so long as we are trying to move tomorrow (July 1st, 2018) . I asked to speak to a manager, and they said that no one was in, so there was no way that was going to happen. They also immediately told me that they could not explain to me why it was taking so long because I called on the property management line, no the individual line. I did call the individual line, but low and behold, they were closed today. I do not understand why it is taking upwards of two weeks to do a simple background check. I have had multiple BG checks done on my for my profession, and it usually comes back within 2 days. Due to this incompetence to do a basic check, I am no longer able to move into said apartment tomorrow, and I do not know how long they will be taking to finish a basic task that they were employed to do by a leasing agent.

Yardi Systems Response • Jul 03, 2018

Ms. P's application was submitted to us late on Friday, 6/22. It was sent to the San Diego County Court on Sunday evening, 6/24. We didn’t receive word back from the court until the afternoon of July 2. Unfortunately we cannot control the court's searches. Generally they take two days but this one took longer. We believe this issue has been resolved.

Yardi Systems, Inc discriminates against stay at home Mom's. Even though our family income is high enough to not require a full month's rent for a security deposit they penalized us because my wife does not work.

+1

Yardi provides residential screening and is often what stands between you and a new home.

However, they use erroneous information and provide it as fact.

You cannot contact them to make changes or updates

Yardi Systems Response • May 15, 2018

Unfortunately we have no record of any contact from this client. However, our customer service representative will try to call.
Tenant screening reports are provided to property owners and managers as one part of their process to evaluate whether applicants are qualified to rent the properties they own or manage. The information in the tenant screening reports comes from credit bureaus and other reporting agencies. Neither Yardi nor its tenant screening subsidiary, RentGrow, manages or rents any property. We do not set applicant eligibility criteria, and do not make any rental decisions.

+1

I called Progressive Insurance to get an insurance quote. I was asked if I would like a $100 gift card to Walmart if I answered questions. I was told it would be $1.95 and I would receive the card in the mail. I never received the card, of course, but was charged the $1.95. I counted it as a loss but then had monies taken from my account in the amounts of $34.95 and $24.99. When I called the 800 numbers associated with the transaction, which is not in the name of Yardi of course, I was told it was for a subscription for their services. I never used any services from anyone and told them to cancel it immediately. I don’t know how they got access to my bank information!

Yardi Systems Response • Apr 24, 2018

Sorry for the delay in responding, but this is the first message received.Not sure why we are involved in this, as it seems to be the result of a scam or phishing operation. Yardi is not connected with Progressive or Walmart and Yardi has no "subscription service" which would be pulling payments from the bank account. I think we will need more information, and suggest the writer call our customer support line to provide more detail.

If you're apartment hunting and trying to build your credit, applying to any apartment that uses Yardi will hurt your credit score.
Looking for a place to live should not damage your credit score. They receive no benefit from pulling a hard check as opposed to a soft check.
This means that Yardi damages your score in the same way as if you were to apply for a credit card.
Not a good practice, really. I wish I had known apartments even did this as I've never had a rental manager hard check! Otherwise, I would have asked, and not applied.

+3

I mailed a complaint in to the CA address and I have not received ANY response. This was sent in early January. I gave 3 full months for the business to reply and they didn't respond to the complaint. Below is the exact info in the letter with my personal info removed at the bottom . I have already attempted to resolve the complaint myself however the business didn't respond so I filed this complaint with the Revdex.com as I informed them I would in the letter I sent them. " RENTCafé c/o Yardi Systems, Inc. 430 S. Fairview Avenue Santa Barbara CA 93117 Dear RentCafe, I am writing this letter as a formal written complaint about your services provided to www.Pre-3.com I am a resident of one of their properties and I am submitting this complaint in regards to your fee schedule. ACH Payments you require a $1.95 “Transaction fee” All other companies I pay bills for including but not limited to : Electric bill, Water Bill, Cable bill, Cellphone bill, Student loan payments, Loan payments, Credit card payments ALL do not charge a fee for a direct ACH withdrawal. Why should customers have to pay you to basically write you a check? It’s unethical in my opinion. The previous website before you came in charged less then 3$ to pay my rent with a credit card. Now it costs 2.5% which would cost me a whopping $20 transactional fee to pay my rent. If this behavior continues I will contact the Revdex.com and other third parties regarding this unethical fee. I will be retaining this written complaint until further notice. Sincerely, T *** "

Yardi Systems Response • Apr 05, 2018

We apologize for not responding to Mr. M's mail. We've checked around the office and no one has seen the letter. The property manager determines how fees will be paid, so that is not a decision made by Yardi. All of the payment information for ACH is spelled out in detail on the resident portal under "Pay by Bank Account."

Yardi Systems Response • Apr 06, 2018

We suggest that the tenant discuss with the property manager other means of payment that would not require fees. These may (depending on the manager) include payment by check or debit card.

Customer Response • Apr 08, 2018

Complaint: 12777922

I am rejecting this response because it doesn't address the unethical issue in the complaint. Charging to process checks is unethical. Get rid of the fee for processing an ACH Withdrawal. Our residents here use the portal at www.pre-3.com to make rent payments which only lets us use your payment processing network. I can't pay with a debit card directly to my manger, I would have to use your portal to pay with a debit card and you charge even more for a debit card which is a fee of $3.95 per payment.

If nothing will be done I will get in touch with an attorney and discuss options of filing a class action lawsuit on behalf of all residents here that are being charged this "fee" to process an electronic withdrawal. We will pursue attorney fees and punitive damages for charging every individual who wants to make a payment by check.

Regards,

T

1) For years, I have had 55 credits for featured listings for my real estate website hosted with Point2 Homes, owned by Yardi Systems.

2) May 2017, summarily they changed the program and my featured listing credits were reduced to only 20.

By doing so they reduced the terms of my service that had been provided to me for years, as a precedent, without knowledge or notification.

Existing customers should continue with same precedented terms of services as always, and any new customers receive new terms of service.
It is inconceivable that you simply delete terms of service for new ones according to internal changes

It gets worse.
3) When asked, "C***" would not give us last name nor a supervisor’s name to escalate this issue.

4) When I mentioned about making a complaint to the Revdex.com "C***" proudly and smugly pointed out that Point2 no longer have Cdn offices, as if to say "ha ha ha you cant catch us”.
This info was followed by the statement that they are now located in Europe, out of reach of Revdex.com. . However your website says Yardi Canada nd the number I call is the original Saskatchewan number that has always . 306 651 4360.
IN addition my billing statements say I am paying for this service to a company called Yardi based in Goleta California.

5) Yardi, or P2 Homes, changed servers in April 2017, and caused many of my listing photos to be deleted, lost forever from my listings.

6) AT that time, I asked for compensated for lost time to re upload images and re shoot these images that were lost on my website due to your change server changes and no fault of mine. I was told that no compensation was due to the fact that I already had 55 featured listing credits, "FOR YEARS.

7) Then a short time after this statement, the company simply removed my 55 advertising credits, leaving only 20 featured listing credits on my account, thereby negating the justification that "no compensation is owed".
Very circular.
This brings me back to point 1 and 2.

Yardi Systems Response

We will look into this immediately. While there are many apparent misconceptions and probably a few misunderstandings on both sides, we will do our best to satisfy our client. This may take a few days as there are a few time zone challenges to overcome.

Customer Response

Complaint: 12197010

I am rejecting this response because:

There are no misunderstandings.

It was clearly stated in email that I have had a precedented 55 featured listing credits with my account for years.

Attached is a screen shot of this email from the company to me.

The company server change earlier in 2017 caused lost fotos of my listings. I had to pay to reshoot and re upload. Time and money.

When I asked for compensation due to this It was clearly stated that I am not eligible for compensation for their mistake. I was told that it is due to this precedented 55 listing credits per month that I have had on my account (and I quote) "for years" .

Then one month later ( May this year) the company arbitrarily reduced my 55 featured listing credits per month to 20 per month, thereby limiting my account to much less than usual, much less than what my account has allowed "for years"

For me to pay for the difference of 35 featured listing credits per month from their new limit of 20 to my usual 55 is 35 listing credits x 20 = 700 usd. 12 months = 8400 usd per year. times years....

is ridiculous.

I am a long standing client since 2008 and I think this has been mismanaged by the company.

I request 55 featured listing credits each month be reinstalled on my account or a reasonable greater amount than 20 per month.

It is a precedent I am used to having on my account.

Regards,

J

Yardi Systems Response

Unfortunately Ms. S's expectations exceed what our staff has offered - which is what her subscription permits. We have tried to satisfy this client and note there are no other complaints of this kind in the long history of the Point2 product line. However we will continue to work with her in an attempt to find a solution.

Customer Response

Complaint: 12197010

I am rejecting this response because:

Their response is not a resolution.

On June 9th after a lengthy phone call, they offered me to extend 55 credits till 2018 when my current contract runs out.

I told them to put it in writing here in BB.

He had said it would be same day.

Never happened.

The next week ( LAST WEEK) when I called they said they decided not to offer me anything. They revoked the offer.

IN the end I was told I could cancel my membership or just deal with the situation as it lead to the complaint in the first place.

What does it mean they will "keep working with me". It is lip service. They already told me point blank they are not offering me anything.

That there was no complaint previous in the history doesnt mean its perfect. There is always a first time.

Perhaps something has changed internally in their company that warrants a complaint.

I have been with them as a client paying every year every month since 2008. So this is not a frivolous complaint.

Regards,

J

+1
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Address: 430 South Fairview Ave., Goleta, California, United States, 93117

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