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Yardly Reviews (1)

Initial Business Response /* (1000, 5, 2016/02/17) */
SnowTapp appreciates the opportunity to respond to this concern, as customer satisfaction is of utmost importance to us. We are terribly sorry to hear about this customer's bad experience with her snow removal on February 12th. Please be assured...

that our Provider Operations Team has followed up with this provider and taken appropriate action; a disregard for customer property from our partners and can result in permanent deactivation from the SnowTapp platform. SnowTapp agrees with the customer that the work done on this job was subpar. To address this, we offered to fix the job, she was refunded the full fee for the snow removal, and she was issued a credit for a future service. A closer look at the photo the provider took after the job was completed shows that she is correct that the snow had not melted near the garage; the image does however show a 5 cm snow buffer that the provider left from the garage door. The provider's photo that shows the 5 cm snow buffer alongside the garage door is available here:
[redacted]
We greatly appreciate our customer calling this incident to our attention, as feedback from our customers helps ensure that we have the most professional service providers on our system. To that end, we have fully refunded the fee for the snow removal performed on that date and have offered an additional free snow removal, with the sincere hope that this customer will continue ordering SnowTapp. Thank you again for the chance to reply.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Snowtapp remains unwilling to take responsibility for the damage to the garage door. I appreciate that they have provided a professional response on the Revdex.com website, however the response I got when I tried to resolve this via email directly with them was "it's your word against the contractors" and further more defending the contractor by indicating the snow had melted near the garage door (not possible on my north facing yard). Refunding my money for poor quality of snow removal was expected and appreciated but compensation for the damage should be made and Snowtapp remains unwilling to discuss this point.
Final Business Response /* (4000, 10, 2016/02/24) */
SnowTapp appreciates the chance to respond to this issue. When the customer initially contacted us with this concern via email, our Operations Team determined based on the images provided by the customer and the SnowTapp Provider that the damage shown to the garage door was unlikely to have been done by the provider: there is a visible 5 cm gap of snow in front of the door and the damage appears to be a paint chip that has been lifting for some time, not a scrape caused by snow removal equipment. At this time, SnowTapp is unable to offer any further compensation given the available evidence:
[redacted]
[redacted]
SnowTapp fully refunded the fee for the snow removal performed on that date and has offered an additional free snow removal, with the sincere hope that this customer will continue ordering SnowTapp. Thank you again for the chance reply.
Final Consumer Response /* (4200, 12, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The evidence is that there was no damage prior to snowtapp removing snow and now there is.
Snowtapp is suggesting that the "paint chip has been lifting for some time" - I have a photo of this property taken at the beginning of January showing that door in perfect condition! Unclear how snowtapp believes they can make this assessment from a photo?
It is clear that Snowtapp will not take responsibility for the damage by their vendor.

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